dualmon

dualmon brings remote computer access, user support and browser-based meetings together, making it a fit for people who need more than a remote desktop connection. Its range of annual plans can suit an individual or a business managing many computers, but the computer and user caps make choosing the right tier central to the decision.

Overview

Users can connect to computers at any time, with automatic reconnection after a remote reboot—a useful combination for unattended machines. Support providers can also deploy dualmon remotely to connect to users and assist them. That reach is paired with online meetings, so teams handling support and collaboration may be able to keep both in one service. It is less compelling for buyers who need only one of those functions.

Key features

File transfer and session recording cover two practical needs beyond viewing a remote screen. Meetings support screen annotation, shared control, calendar integration, meeting history and presentation recording. Outlook and Google Calendar are among the integrations. Together, these tools make dualmon more suited to interactive support and meetings than a service focused solely on remote access.

Security controls include two-factor authentication, IP whitelisting, screen blanking and input locking. The maker says data is transferred using SSL encryption. Its privacy policy says it will not sell personal information or provide it to third-party partners for marketing or promotional purposes. These controls may help organizations manage access and privacy, but businesses should assess whether they meet their own requirements.

The searchable knowledge base covers website use, installation, product features, accounts and service, giving users a self-service option for common questions.

Pricing

dualmon offers a free account for personal or business use, with remote access and meetings, plus a 14-day trial. The free plan's published description does not give a computer or user cap, so buyers should confirm capacity before relying on it for a larger deployment.

For individuals, PRO — Individuals costs $19 a year and gives access to 2 computers. PRO — Small Offices costs $24 a year for the first year, then shows $49 per year, and covers up to 5 computers. The step up is modest in the first year, but the renewal price matters for small offices planning a continuing subscription.

Remote Assist costs $99 a year and includes 20 user accounts and 5 unattended computers. The page shows a 50% first-year promotion. That makes it a fit for support teams needing multiple accounts, but its five-computer limit may constrain broader fleets.

Enterprise plans scale by computer count and include unlimited user accounts: 10 computers for $49 a year in the first year, then $99 per year; 25 for $149 a year; 50 for $199 a year; 100 for $249 a year; 250 for $399 a year; 500 for $649 a year; and 1,000 for $999 a year. The lower enterprise tiers are economical for growing fleets, while the larger tiers give a clear capacity path without a stated user-account ceiling. Compare the computer allowance with the devices you need to manage, and account for the first-year promotion where it applies.

Platforms

dualmon supports Windows, macOS, iOS, Android and the web, with both desktop and mobile access. The enterprise page describes support for Windows XP and newer, Windows Server versions, and macOS Mavericks and newer. That breadth can help teams reach mixed device environments; buyers with Linux systems should look elsewhere for platform support.

Who it's for

dualmon is best suited to individuals, small offices and support teams that want remote access, assistance and online meetings in one service. Larger businesses can choose computer-based enterprise tiers with unlimited user accounts, while organizations needing more than 1,000 remote computers would need to discuss custom pricing. It is a weaker fit for Linux-dependent teams or buyers seeking only a single-purpose remote access tool.

Pros and cons

• Pros: Remote access, support and browser meetings share one service, with file transfer, recording and meeting collaboration tools.
• Pros: Annual tiers span 2 to 1,000 computers, and enterprise plans include unlimited user accounts.
• Cons: Several plans cap computer access, so users must match the tier to their fleet rather than assume a broad device allowance.
• Cons: The 50% first-year Remote Assist promotion and discounted first-year small-office and 10-computer enterprise prices mean renewal costs are higher.
• Cons: Linux is not among the supported platforms.

Alternatives

DWService is a better fit for buyers who prioritize open-source software; its free agent is released under MPLv2 along with components under other licenses.

TeamViewer Remote offers a free tier for personal, non-commercial use, so it may suit someone seeking remote access without business use.

Zoho Assist may suit small support operations that want a free tier for one technician and five devices.

AirDroid Remote Support is an option for users whose free-tier allowance of 10 hours per month and three unattended Windows or macOS devices matches their needs.

Getscreen.me may work for a light personal workload that fits its free tier of two devices, 50 MB per file and one seat.

Iperius Remote is another option if a free plan limited to one connection is sufficient.

ManageEngine Remote Access Plus offers a free tier for up to 10 devices, which may better suit a small fleet needing remote access.

RustDesk is worth considering for buyers looking for open-source remote desktop software.

Compare related options in Remote Support Software and Remote desktop software.

Verdict

Choose dualmon if remote access, remote support and online meetings belong in one service across desktop, mobile and web. Its broad plan range and support for large computer fleets are its strongest advantages; the main reason to look elsewhere is a mismatch between your required computer count, supported platforms or renewal budget and the tier limits.