Freedom251 › Social Work Case Management
Civica ECLIPSE
What Civica ECLIPSE is
Civica ECLIPSE is a paid, cloud-native case management platform from Civica ECLIPSE, headquartered in London, United Kingdom. Its social care offering is built for UK local authorities working across adult social care, children’s services, justice services, ALN and SEND. The web platform brings digital records, case management, finance and citizen engagement together for assessments, care planning and everyday case work. Teams receive a real-time, 360-degree view of a citizen’s journey across services, plus integrated case and finance insight. AI-enabled automation supports resource planning, while workflow automation, reporting dashboards and end-to-end audit trails are listed. An open API connects ECLIPSE with an organisation’s existing ecosystem. Secure information sharing supports collaboration among local authorities and partners in education, healthcare, police and the third sector. Civica describes embedded controls and enterprise-grade security; its processing schedule refers to ISO 27001 security controls. Civica Always On provides continuous access to support resources, request handling, forums and learning materials.
Who it suits
It is intended for UK local authorities managing adult and children’s social care, justice, ALN and SEND services. Teams needing shared case, finance and citizen information may find its scope suitable.
What it does well
- Cloud-native web case management
- Real-time 360-degree citizen journey view
- Integrated case and finance management
- Open API for existing ecosystems
- Workflow automation, dashboards and audit trails
What to know first
- Pricing is not publicly stated
- No trial terms are listed
- Designed specifically for UK local authorities
- Platform availability is listed only for web
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Civica ECLIPSE | Contact Civica to discuss; public pricing not stated | On request |
As civica.com lists them, read 12 Oct 2026. The maker's own page has the final word.
Verdict
Civica ECLIPSE brings social care records, case work, finance and citizen engagement into one cloud platform. Its integrations, audit features and cross-organisation collaboration support complex public-sector service environments.
Facts from Civica ECLIPSE's own pages
- Audit trail
- Yes · civica.com, 21 Sept 2026
- Citizen view
- ECLIPSE provides a real-time, 360-degree view of a citizen’s journey across services. · civica.com, 12 Oct 2026
- Collaboration
- The platform supports secure information sharing and collaboration across teams and partner organisations, including local authorities, education, healthcare, police and the third sector. · civica.com, 12 Oct 2026
- Company history
- Civica’s history page says the company began as a UK software company and has worked with public sector organisations for more than 25 years. · civica.com, 12 Oct 2026
- Core functions
- The system combines digital record keeping, case management, finance and citizen engagement, and supports assessment, care planning and day-to-day case management. · civica.com, 12 Oct 2026
- Deployment
- cloud · civica.com, 21 Sept 2026
- Headquarters
- London, United Kingdom · civica.com, 28 Sept 2026
- Integrations
- Civica says ECLIPSE connects with an organisation’s existing ecosystem using an open API. · civica.com, 12 Oct 2026
- Intended users
- The social care offering is designed for UK local authorities and supports adult social care, children’s services, justice services, ALN and SEND. · civica.com, 12 Oct 2026
- Planning and insight
- ECLIPSE offers real-time insight, integrated case and finance management, and AI-enabled automation for resource planning. · civica.com, 12 Oct 2026
- Pricing and trial
- The product page invites prospective customers to book a demo and does not state a price or trial terms. · civica.com, 12 Oct 2026
- Purpose
- ECLIPSE is a cloud-native case management platform for social care, including adult and children’s services. · civica.com, 12 Oct 2026
- Reporting dashboards
- Yes · civica.com, 21 Sept 2026
- Security and audit
- The product page describes enterprise-grade security, embedded controls, end-to-end audit trails and secure access to critical information. · civica.com, 12 Oct 2026
- Security controls
- Civica’s ECLIPSE processing schedule says information security follows ISO 27001 security controls. · civica.com, 12 Oct 2026
- Support
- Civica Always On provides continuous online access to support resources, request management, discussion forums and learning materials. · civica.com, 12 Oct 2026
- Workflow automation
- The platform can streamline and automate workflows and controls to reduce overheads on teams. · civica.com, 12 Oct 2026
Where Civica ECLIPSE stands on Freedom251
- Social Work Case Management#9 of 17
- Case Management Software#157 of 177