Freedom251 › Nonprofit Case Management Software
Neighbor Solutions
What Neighbor Solutions is
Neighbor Solutions is a CRM and case-management platform for organizations that serve people, with web, Android, and iOS access. Case records can include customizable neighbor profiles, notes, household records, alerts, uploaded documents, electronic signatures, and incident reports. Program management tracks goals, milestones, assessments, outcomes, multi-program enrollment, and intake forms with conditional logic. Street outreach tools capture field interactions with locations, map activity, track encampments, and show a person’s history at each location. Shelter management provides live bed availability, reservations, waitlists, household check-ins, and occupancy analytics. A resource directory shows availability, tracks referrals between organizations, and supports consent-based sharing. Teams can build reports and dashboards, automate workflows, and use AI for neighbor-history summaries, case-note tag suggestions, and imports from URLs or PDFs. Security features include encryption in transit and at rest, role-based and field-level permissions, consent controls, retention policies, and audit trails. Data exchange supports HUD-compliant HMIS exports, CSV and Excel import/export, HSDS, and read-only report access. The maker also describes a free public Help app for finding resources, directions, and assistance requests.
Who it suits
Neighbor Solutions suits nonprofits, social-service organizations, municipalities, first responders, coalitions, citizens, and Continuums of Care. It is designed for teams managing programs, outreach, shelters, referrals, reporting, and service outcomes.
What it does well
- Combines CRM and case-management functions
- Tracks outreach locations and encampments
- Provides real-time shelter bed availability
- Supports referrals with consent-based sharing
- Includes custom reports and workflow automation
- Offers unlimited neighbors on the listed plan
What to know first
- No free plan is available
- The listed plan starts at $100 a month
- Services are not tailored for HIPAA or FISMA compliance
- The iOS app requires iOS 15.0 or later
Limits
There is no free plan. The listed Neighbor Solutions plan costs $100 a month, includes unlimited neighbors and all features, and the trial lasts 14 days.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Neighbor Solutions | $100/month starting price; the page also displays $150 crossed out · Unlimited neighbors · Help mobile app included · All features unlocked | $100 a month |
As neighbor.solutions lists them, read 7 Oct 2026. The maker's own page has the final word.
Getting started
- Open the Neighbor Solutions website
- Use the web platform or choose Android or iOS access
- Start the 14-day trial
- Select the Neighbor Solutions plan at $100 a month
- Install the Help app when seeking public resources
Verdict
Choose Neighbor Solutions if your organization needs one system for case records, programs, outreach, shelters, referrals, and reporting. Consider alternatives when industry-specific HIPAA or FISMA tailoring is required, or when you need a free plan.
Questions
What does Neighbor Solutions manage?
It combines CRM and case management with programs, street outreach, shelter operations, referrals, reporting, and workflow automation.
Which platforms are supported?
Neighbor Solutions is available on the web, Android, and iOS. The iPhone and iPad listing requires iOS 15.0 or later for iPhone.
Is there a free plan?
No. A 14-day trial is available, and the listed Neighbor Solutions plan starts at $100 a month.
What is included in the listed plan?
The plan includes unlimited neighbors, the Help mobile app, and all features unlocked.
Does it support data exports and imports?
It supports HUD-compliant HMIS exports, CSV and Excel import/export, HSDS, and read-only report-data access.
Is the platform tailored for HIPAA or FISMA?
The terms state that the services are not tailored to comply with industry-specific regulations such as HIPAA or FISMA.
Facts from Neighbor Solutions's own pages
- Case management
- Case management includes customizable neighbor profiles, case notes, household records, alerts, document uploads, electronic signatures, and incident reporting. · neighbor.solutions, 7 Oct 2026
- Compliance limit
- The terms state that the services are not tailored to comply with industry-specific regulations such as HIPAA or FISMA. · neighbor.solutions, 7 Oct 2026
- Data exchange
- The platform supports HUD-compliant HMIS exports, CSV and Excel import/export, HSDS, and read-only access to report data. · neighbor.solutions, 7 Oct 2026
- Free Help app
- The maker describes a free public app for finding resources, getting directions to services, and requesting help. · neighbor.solutions, 7 Oct 2026
- Headquarters
- Garland, Texas, United States · neighbor.solutions, 28 Sept 2026
- Intended users
- The features page says the platform is designed for nonprofits and social-service organizations, and the homepage lists citizens, first responders, coalitions, nonprofits, Continuums of Care, and municipalities among those it helps. · neighbor.solutions, 7 Oct 2026
- iOS availability
- Apple’s listing offers Neighbor Solutions: Help for iPhone and iPad and says it requires iOS 15.0 or later for iPhone. · apps.apple.com, 7 Oct 2026
- Outreach
- Street outreach tools capture field interactions with location, track encampments, map activity, and show a neighbor’s history at each location. · neighbor.solutions, 7 Oct 2026
- Privacy
- The privacy policy says the company may collect location information and sensitive information such as homeless-person attributes, and says no internet transmission or storage technology can be guaranteed 100% secure. · neighbor.solutions, 7 Oct 2026
- Programs
- Programs support goals, milestones, assessments, outcomes, multi-program enrollment, and custom intake forms with conditional logic. · neighbor.solutions, 7 Oct 2026
- Purpose
- Neighbor Solutions describes itself as a CRM and case-management platform for organizations that serve people. · neighbor.solutions, 7 Oct 2026
- Referrals
- The platform offers a resource directory with real-time availability, referral tracking between organizations, and consent-based sharing. · neighbor.solutions, 7 Oct 2026
- Reporting and automation
- Users can build custom reports and dashboards, automate workflows, and use AI for neighbor-history summaries, case-note tag suggestions, and imports from URLs or PDFs. · neighbor.solutions, 7 Oct 2026
- Security
- The features page states that data is encrypted in transit and at rest and describes role-based permissions, field-level security, consent controls, retention policies, and audit trails. · neighbor.solutions, 7 Oct 2026
- Shelter management
- Shelter tools provide real-time bed availability, reservations, waitlists, household check-ins, and occupancy analytics. · neighbor.solutions, 7 Oct 2026
Where Neighbor Solutions stands on Freedom251
- Nonprofit Case Management Software#9 of 32
- Social Work Case Management#6 of 17