No. 4 of 32 ·Nonprofit Case Management Software

Bonterra Penelope

Web · Android · iPhone · API

Freedom report

Two barsScore 5.5

Free tierNo free tier on record
Open codeNo open-source code on record
Runs widely3 of 6 device platforms
DocumentedPlans, terms and facts published

Bonterra Penelope is ranked #4 of 32 in nonprofit case management software on Freedom251. It runs on Android, API, iOS, Web.

Bonterra Penelope plans and pricing

All plans

Penelope Not published Pricing not published; request pricing bonterratech.com · 4 Oct 2026

Compared on nonprofit case management software

Custom intake forms: Yes
Outcome tracking: Yes
Client portal: Yes

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The record

Purpose: Penelope is a case management product for nonprofit and public sector leaders to coordinate essential services, measure impact, and improve outcomes.
Pricing: Bonterra’s case management pricing page currently presents Apricot plans and a request pricing option; it does not list Penelope pricing.
Penelope availability: Bonterra’s current product navigation lists Apricot and Apricot for Government under case management, while its legacy product terms still include Penelope-specific modules.
Medication management: A Penelope medication management module integrates DrFirst Rcopia through a two-way interface that shares patient demographic, allergy, and diagnosis information and supports single sign-on from Penelope.
Reporting integration: Penelope Online Dashboard reporting services provide access to Tableau software and a package of standard reports for one Penelope database.
Outcome measures: The Penelope ORS Measures module includes ORS, SRS, CORS, CSRS, YCORS, and GSRS content and OpenFit, an API for statistical information used to monitor and measure outcomes.
Security certification: Athena Software Corporation’s information security management system is certified to ISO/IEC 27001:2013; the certificate lists a current certificate date of June 20, 2023 and annual audits.
Support: A legacy SSG support agreement says basic system support is provided for Penelope, with client portal access available 24/7 and chat and email support listed Monday through Friday, 7 a.m. to 7 p.m. Central time.
Paid phone support: The legacy support agreement says phone consultations are available through fee-based support packages.
Target audience: Bonterra describes its case management software as built for nonprofits and public sector agencies.
Company headquarters: Bonterra lists its office at 10901 Stonelake Blvd., Suite 199, Austin, Texas 78759.
Company founded: Bonterra’s company announcement states that the Bonterra brand was introduced on March 23, 2022.

Where it ranks on Freedom251

Best Nonprofit Case Management Software in 2026#4 of 32
Best Grant Management Software in 2026#1 of 25

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Sources

bonterratech.com/news-press/introducing-bonterra· checked 4 Oct 2026
bonterratech.com/pricing/case-management· checked 4 Oct 2026
bonterratech.com/product-terms-conditions· checked 4 Oct 2026
bonterratech.com/wp-content/uploads/2024/11/penelope-sof· checked 4 Oct 2026
bonterratech.com/wp-content/uploads/2024/11/penelope-onl· checked 4 Oct 2026
bonterratech.com/wp-content/uploads/2024/11/penelope-ors· checked 4 Oct 2026
bonterratech.com/wp-content/uploads/2024/11/penelope-iso· checked 4 Oct 2026
bonterratech.com/wp-content/uploads/2024/11/social-solut· checked 4 Oct 2026
bonterratech.com/solutions/case-management-software· checked 4 Oct 2026
bonterratech.com/contact-us· checked 4 Oct 2026