CareVoyant

CareVoyant is an integrated operations and clinical platform for agencies delivering home-based care. It is best suited to mid-size and enterprise providers managing several service lines, locations, or states. Its broad workflows are a strong fit for operational complexity, but agencies need a sales conversation to assess its custom-priced offering.

Overview

CareVoyant brings private duty nursing, non-medical personal care, HCBS, home health, and pediatric home care into one system. Intake, authorizations, scheduling, clinical documentation, EVV, billing, and payroll are organized around a shared patient record and employee record. That shared structure is useful for agencies coordinating multiple kinds of care; a provider with a single, simpler service line may not need such a broad platform.

Key features

Scheduling and workforce coordination

Schedulers can work by hour, shift, or visit, and handle split shifts, shift offers, differentials, and overtime. Matching staff by distance, availability, skills, and patient preferences brings practical constraints into the staffing workflow. Caregiver mobile app and availability management support coordination beyond the office, while the employee portal works on iOS and Android phones.

Clinical documentation and EVV

Point-of-care documentation, OASIS, eMAR, eTAR, and electronic care flow sheets cover varied clinical tasks. Alerts for missed medications, treatments, interventions, or measurements can help teams spot gaps in care activity. EVV connections include Sandata, HHAeXchange, Netsmart, Tellus, CareBridge, and state-designated aggregators, a useful range for agencies whose verification requirements vary by jurisdiction.

Billing, payroll, and reporting

Billing supports Medicare, Medicaid, insurance, and private pay, with claims in 1500 or UB formats as well as paper invoices. A configurable claim scrubber gives agencies a way to tailor checks to their billing workflows. Payroll interfaces include ADP, Paychex, QuickBooks, GP Dynamics, and earned wage access providers; a general-ledger interface transfers entries to accounting software and can map accounts by service, location, and payer. Scheduled reports can be delivered to selected users and saved in PDF, CSV, Excel, TIFF, or XML formats.

Portals, privacy, and support

The product page describes family and employee portals as HIPAA compliant and secure, and families can use HIPAA-compliant CV Secure Messaging. Phone support runs Monday through Friday, 7:00 AM–6:00 PM CST; the support portal and knowledge base are open 24/7. That combination offers an around-the-clock self-service route, though phone help follows a weekday schedule.

Pricing

CareVoyant Home Care Software

CareVoyant uses custom pricing; contact the company for a demo and pricing details. A free demo is offered through its sales team, but there is no stated free software plan or trial duration. This sales-led approach may suit agencies evaluating a complex multi-service system, but buyers seeking a public price for quick budget comparisons will need to ask directly.

Platforms

CareVoyant is available on the web, Android, and iOS. The employee portal's phone access supports mobile use by staff, while the platform's broader browser-based scope serves office workflows.

Who it's for

CareVoyant is aimed at multi-service, multi-state, mid-size to enterprise agencies dealing with complex billing, multiple locations, or customized workflows. Its shared records and connected operational, clinical, and financial tools make the most sense when teams need to coordinate those processes across care lines. Smaller or single-service agencies should weigh that breadth against their actual workflow needs and confirm the custom cost before committing.

Pros and cons

• Pro: Multiple care types operate within a shared patient and employee record, which suits agencies coordinating services across teams.
• Pro: Scheduling accommodates varied shift patterns and matches staff against several relevant criteria, including skills and patient preferences.
• Pro: Clinical documentation, EVV, billing, and payroll interfaces cover a wide operational span in one system.
• Con: Custom pricing requires a sales discussion, making direct budget comparison less immediate.
• Con: The intended fit is mid-size to enterprise and operationally complex agencies, so its scope may exceed what a smaller single-service provider needs.
• Con: Phone support is limited to weekday hours, even though the support portal and knowledge base remain available 24/7.

Alternatives

For a broader comparison, see Home Care Scheduling Software.

• Alora Home Care is a paid option available on web, Windows, macOS, iOS, and Android; consider it if desktop-platform coverage matters.
• eCaring is a paid option for web, iOS, and Android, another cross-platform choice for home care.
• HHAeXchange has a freemium model and a free plan, making it worth considering when a no-cost starting point matters.
• ANKOTA is a paid platform covering home care, EVV, I/DD, adult day, and self-direction programs; consider it if those program types are central to your operation.
• AxisCare offers quote-based plans for small, medium, and enterprise agencies; consider it if you want to compare agency-size-oriented options.
• Birdie offers a paid SmartPlans subscription from £2.75 per recording hour with a monthly commitment and unused hours rolling forward; consider it if that hourly subscription structure fits your needs.
• CareCade offers a Grow plan at $300 a month for up to 50 clients and unlimited staff, or Scale at $550 a month for unlimited clients and staff; consider it if those published monthly tiers fit your agency.
• CareFree is a paid option for web and Android.

Verdict

CareVoyant is a strong candidate for mid-size and enterprise home care agencies that need to coordinate several service lines and connect scheduling, clinical work, EVV, billing, and payroll. Its shared records and broad workflow coverage are the main reasons to choose it; agencies that need a published price or a narrower, simpler system should compare alternatives and request a quote before deciding.