Birdie is a platform for homecare agencies that connects care management, rostering, finance, and compliance. Its client record brings care plans, visit notes, and eMAR together. Office staff and managers can use the secure web-based Agency Hub, while carers have schedules, care plans, tasks, messaging, and check-in tools through the Carer App, including offline capabilities. The Family App shares visit updates and care notes with relatives. Birdie says it includes more than 50 pre-built reports and real-time dashboards, and lists integrations with rostering tools, accounting and payroll systems, and CRM systems. The platform also offers API access and custom exports. Agency plan costs are based on scheduled care hours, with quotes available from Birdie. SmartPlans is part of the platform rather than a standalone product; listed options are £2.75 per recording hour on a monthly commitment or £3.50 per recording hour billed monthly with no minimum commitment. The latter includes three free recording hours. Birdie is available on Android, iOS, and web, and offers a free trial.
Who it is for
Birdie suits homecare agencies that need shared care records and tools for office staff, carers, and relatives. It is presented for businesses ranging from providers onboarding their first client to established operators.
What is good
- Combines care plans, visit notes, and eMAR in one record.
- Carer App includes offline capabilities.
- Family App provides visit updates and care notes.
- Includes more than 50 pre-built reports and real-time dashboards.
- Live chat support is included, with response in 10 minutes or less.
What to know first
- Agency plan prices require a quote.
- SmartPlans is not available as a standalone product.
- Premium Support costs extra.
- Birdie says it accepts no new integrations for CareFree.
Verdict
Birdie brings care documentation, staff tools, family updates, and agency business functions into one platform. Agency pricing requires a quote, and SmartPlans is available only as part of the platform.
Get started with Birdie
- Visit birdie.care.
- Request a quote for an agency plan based on scheduled care hours, or ask about the free trial.
- Choose an agency plan; SmartPlans is available as part of the platform.
- For SmartPlans, select the monthly commitment option or the pay-as-you-go option.
- Use the Agency Hub on the web, and the Carer and Family Apps on supported mobile platforms.
Limits to know first
Agency plan prices depend on scheduled care hours and require a quote. SmartPlans is not standalone: the subscription option requires a monthly commitment, while pay-as-you-go costs £3.50 per recording hour billed monthly; it includes three free hours and has no minimum commitment.
Questions about Birdie
How much does Birdie cost?
Birdie's agency plans are priced monthly according to scheduled care hours, and Birdie asks agencies to contact it for a quote. SmartPlans starts at £2.75 per recording hour with a monthly commitment, or £3.50 per recording hour billed monthly with no minimum commitment.
Does Birdie offer a free trial?
Yes, a free trial is available. Birdie also says SmartPlans customers get three free recording hours to start.
Which platforms can I use?
Birdie is available on Android, iOS and the web. The Agency Hub is web-based and accessible from a computer.
Can I buy SmartPlans separately?
No. SmartPlans is part of the Birdie platform and is not available as a standalone product.
What integrations does Birdie list?
Birdie lists rostering integrations with Careplanner/Nourish, Malinko, Cold Harbour, Caras, Quickplan, iCare and CareFree, and business connections with Xero/QuickBooks, payroll systems including Sage, CRM systems, API access and custom exports. It says it accepts no new rostering integrations.
What are the SmartPlans options?
The subscription option is £2.75 per recording hour with a monthly commitment; unused hours roll forward. Pay-as-you-go is £3.50 per recording hour, billed monthly, includes three free hours and has no minimum commitment.
Birdie plans and pricing
All plansCompared on home care scheduling software
- Free plan
- No
- Caregiver mobile app
- Yes
- EVV support
- Yes
- Route optimization
- Yes
- Care documentation
- Yes
- Client portal
- Yes
- Availability management
- Yes
