Freedom251 › Home Care Software
Birdie
What Birdie is
Birdie is a platform for homecare agencies that connects care management, rostering, finance, and compliance. Its client record brings care plans, visit notes, and eMAR together. Office staff and managers can use the secure web-based Agency Hub, while carers have schedules, care plans, tasks, messaging, and check-in tools through the Carer App, including offline capabilities. The Family App shares visit updates and care notes with relatives. Birdie says it includes more than 50 pre-built reports and real-time dashboards, and lists integrations with rostering tools, accounting and payroll systems, and CRM systems. The platform also offers API access and custom exports. Agency plan costs are based on scheduled care hours, with quotes available from Birdie. SmartPlans is part of the platform rather than a standalone product; listed options are £2.75 per recording hour on a monthly commitment or £3.50 per recording hour billed monthly with no minimum commitment. The latter includes three free recording hours. Birdie is available on Android, iOS, and web, and offers a free trial.
Who it suits
Birdie suits homecare agencies that need shared care records and tools for office staff, carers, and relatives. It is presented for businesses ranging from providers onboarding their first client to established operators.
What it does well
- Combines care plans, visit notes, and eMAR in one record.
- Carer App includes offline capabilities.
- Family App provides visit updates and care notes.
- Includes more than 50 pre-built reports and real-time dashboards.
- Live chat support is included, with response in 10 minutes or less.
What to know first
- Agency plan prices require a quote.
- SmartPlans is not available as a standalone product.
- Premium Support costs extra.
- Birdie says it accepts no new integrations for CareFree.
Limits
Agency plan prices depend on scheduled care hours and require a quote. SmartPlans is not standalone: the subscription option requires a monthly commitment, while pay-as-you-go costs £3.50 per recording hour billed monthly; it includes three free hours and has no minimum commitment.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| SmartPlans subscription | Per recording hour; monthly commitment; unused hours roll forward. · AI-powered assessments · Rate shown as “From £2.75 per recording hour” | £2.75 a month |
| SmartPlans pay-as-you-go | Billed monthly; per recording hour; 3 hours free. · AI-powered assessments · No minimum commitment | £3.50 a month |
| Core | Monthly; price based on scheduled care hours; contact Birdie for a quote. · Everything in Starter · Analytics · Digital body maps · Action creation and assignment · Auditing forms · Multi-payer invoicing | On request |
| Plus | Monthly; price based on scheduled care hours; contact Birdie for a quote. · Everything in Advanced · Custom workflows · Premium support | On request |
| Starter | Monthly; price based on scheduled care hours; contact Birdie for a quote. · Digital care assessments and plans · Templated drag-and-drop rostering · Invoicing and payroll · Carer and Family apps · GP Connect · eMAR | On request |
| Advanced | Monthly; price based on scheduled care hours; contact Birdie for a quote. · Everything in Core · Secure carer messaging · Evidence tagging · Workflow automation · Recommended assessments · Outcome monitoring | On request |
As birdie.care lists them, read 30 Sept 2026. The maker's own page has the final word.
Getting started
- Visit birdie.care.
- Request a quote for an agency plan based on scheduled care hours, or ask about the free trial.
- Choose an agency plan; SmartPlans is available as part of the platform.
- For SmartPlans, select the monthly commitment option or the pay-as-you-go option.
- Use the Agency Hub on the web, and the Carer and Family Apps on supported mobile platforms.
Verdict
Birdie brings care documentation, staff tools, family updates, and agency business functions into one platform. Agency pricing requires a quote, and SmartPlans is available only as part of the platform.
Questions
How much does Birdie cost?
Birdie's agency plans are priced monthly according to scheduled care hours, and Birdie asks agencies to contact it for a quote. SmartPlans starts at £2.75 per recording hour with a monthly commitment, or £3.50 per recording hour billed monthly with no minimum commitment.
Does Birdie offer a free trial?
Yes, a free trial is available. Birdie also says SmartPlans customers get three free recording hours to start.
Which platforms can I use?
Birdie is available on Android, iOS and the web. The Agency Hub is web-based and accessible from a computer.
Can I buy SmartPlans separately?
No. SmartPlans is part of the Birdie platform and is not available as a standalone product.
What integrations does Birdie list?
Birdie lists rostering integrations with Careplanner/Nourish, Malinko, Cold Harbour, Caras, Quickplan, iCare and CareFree, and business connections with Xero/QuickBooks, payroll systems including Sage, CRM systems, API access and custom exports. It says it accepts no new rostering integrations.
What are the SmartPlans options?
The subscription option is £2.75 per recording hour with a monthly commitment; unused hours roll forward. Pay-as-you-go is £3.50 per recording hour, billed monthly, includes three free hours and has no minimum commitment.
Facts from Birdie's own pages
- Agency Hub
- The Agency Hub is a secure web-based application accessible from any computer for office staff and managers. · birdie.care, 30 Sept 2026
- Business tools
- Birdie says it connects with Xero/QuickBooks, payroll systems including Sage, CRM systems, and offers API access and custom exports. · birdie.care, 30 Sept 2026
- Care management
- The platform brings client care plans, visit notes, and eMAR together in a unified client record. · birdie.care, 30 Sept 2026
- Carer app
- The Carer App provides schedules, care plans, tasks, messaging, and check-in tools, with offline capabilities. · birdie.care, 30 Sept 2026
- Family app
- The Family App gives relatives visit updates and care notes about their loved one's care. · birdie.care, 30 Sept 2026
- Founded
- 2017 · birdie.care, 28 Sept 2026
- Headquarters
- London, United Kingdom · birdie.care, 28 Sept 2026
- Integrations
- Birdie lists rostering integrations with Careplanner/Nourish, Malinko, Cold Harbour, Caras, Quickplan, iCare, and CareFree, for which it says it accepts no new integrations. · help.birdie.care, 30 Sept 2026
- Intended users
- Birdie says its platform supports care businesses of all sizes, from providers onboarding their first client to established operators. · birdie.care, 30 Sept 2026
- Pricing basis
- Birdie's four agency plans have monthly costs based on scheduled care hours, and the page says to contact Birdie for a quote. · birdie.care, 30 Sept 2026
- Purpose
- Birdie is a smart technology platform built for homecare agencies, connecting care, rostering, finance, and compliance. · birdie.care, 30 Sept 2026
- Reporting
- Birdie says it includes more than 50 pre-built reports and real-time dashboards. · birdie.care, 30 Sept 2026
- Security
- Birdie states it is ISO 27001 certified, holds Cyber Essentials Plus, exceeds NHS Data Security and Protection Toolkit standards, and complies with UK GDPR. · birdie.care, 30 Sept 2026
- Security practices
- Birdie states that it conducts annual penetration testing, hosts data in the UK, continuously monitors for threats, and provides 24/7 incident response. · birdie.care, 30 Sept 2026
- SmartPlans limit
- SmartPlans is part of the Birdie platform and is not available as a standalone product; Birdie says customers get three free recording hours to start. · birdie.care, 30 Sept 2026
- Support
- Birdie says live chat support is included, with a response in 10 minutes or less; Premium Support is available for an additional fee. · birdie.care, 30 Sept 2026
Where Birdie stands on Freedom251
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