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Better Impact Volunteer Impact
What Better Impact Volunteer Impact is
Better Impact Volunteer Impact is a volunteer management platform that brings volunteer activities and records together. Organizations can create customizable application forms to embed on their websites. Volunteers can use a portal or app to choose shifts, see schedules and log hours. Training tools include eLearning and an online resource library, while email and SMS support volunteer communications. Reporting and analytics track volunteer work and support program analysis. Volunteer Impact integrates with other Better Impact products and with Sterling Volunteers for background checks. Its API provides profile and activity data through HTTP Basic Authentication over HTTPS. Better Impact states that data is encrypted in transit and at rest, offers optional two-factor authentication, and has ISO 27001 certification for business processes and technical security. Support is available by phone, chat and email 24 hours a day, five days a week. Pricing depends on accepted and inactive volunteer profiles; applicants, in-process profiles and archived profiles are not charged. Organizations must contact Better Impact for pricing.
Who it suits
Volunteer Impact suits nonprofits, faith-based organizations, higher education institutions, healthcare systems, parks and government agencies. It is designed for organizations coordinating volunteer applications, shifts, training and reporting.
What it does well
- Customizable application forms can be embedded on websites
- Volunteers can self-schedule and log hours
- Includes eLearning and online resource-library tools
- Phone, chat and email support five days a week
- Optional two-factor authentication
What to know first
- Pricing is available only by contacting Better Impact
- Pricing counts accepted and inactive volunteer profiles
- No free-plan or trial details are listed
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Enterprise Plus | annually · from $1938 + $79 per volunteer per year · regional subaccount structure · advanced administration · unlimited outbound text messaging · dedicated account manager | $1,938 a year |
| Standard | annually · from $288 + $6 per volunteer per year · unlimited administrators · online applications · portal and mobile app · scheduling · reporting | $288 a year |
| Standard Plus | annually · from $612 + $7 per volunteer per year · migration consultation · follow-up calls · unlimited outbound text messaging · dedicated account manager | $612 a year |
| Enterprise | annually · from $648 + $29 per volunteer per year · multiple subaccounts · restricted administrator visibility · cross-account communications and reporting | $648 a year |
| Impact | Contact Better Impact for pricing · Unlimited administrators · sub-account management · SSO available · REST API · enterprise security support | On request |
| Foundation | Contact Better Impact for pricing · 3 administrators · basic profiles · document library · online applications · branded forms | On request |
| Growth | Contact Better Impact for pricing · 10 administrators · advanced scheduling · background-check integration · e-signing · training LMS · automated reminders | On request |
As betterimpact.com lists them, read 15 Oct 2026. The maker's own page has the final word.
Getting started
- Visit https://www.betterimpact.com/.
- Contact Better Impact about Foundation, Growth or Impact pricing.
- Contact Better Impact for pricing.
- Set up the organization's online applications and branded forms.
- Invite volunteers to use the portal or app to schedule shifts and log hours.
Verdict
Volunteer Impact covers recruitment, scheduling, training, communications and reporting for volunteer programs. Organizations should request pricing and consider how their accepted and inactive profile counts affect it.
Questions
How much does Volunteer Impact cost?
Pricing is available by contacting Better Impact. Charges are based on accepted and inactive volunteer profiles; applicants, in-process and archived profiles are not charged.
What platforms does it support?
Volunteer Impact is listed for Android, iOS and web. An API is also available.
How many administrators are included?
Foundation includes three administrators, Growth includes ten, and Impact includes unlimited administrators.
Which integrations are available?
Volunteer Impact integrates with other Better Impact products and with Sterling Volunteers for background checks.
What does the API provide?
The API provides access to profile and activity data through HTTP Basic Authentication over HTTPS.
What support and security details are listed?
Support is available by phone, chat and email 24 hours a day, five days a week. Better Impact states that its processes and technical security are ISO 27001 certified, that data is encrypted in transit and at rest, and that GDPR compliance and optional two-factor authentication are provided.
Facts from Better Impact Volunteer Impact's own pages
- Administrative mobile limit
- Volunteer-facing functions work on phones and tablets, but the administrative interface is designed to be easier to use on a computer. · betterimpact.com, 15 Oct 2026
- API
- Volunteer Impact provides a JSON REST API for profile and activity data, with organization and enterprise endpoints and 1-to-250 page-size parameters. · support.betterimpact.com, 15 Oct 2026
- API authentication
- API keys create username-and-password credentials sent with each HTTPS request, and access can be scoped by module. · support.betterimpact.com, 15 Oct 2026
- API limitation
- Better Impact says it does not fully integrate with other software beyond its suite and Sterling, leaving customers to build the other half of integrations using the API or exports. · support.betterimpact.com, 15 Oct 2026
- Audience
- Better Impact serves nonprofits, faith-based organizations, higher education institutions, healthcare systems, parks, and government agencies. · betterimpact.com, 2 Oct 2026
- Billing basis
- Pricing is based on accepted and inactive volunteer profiles; applicants, in-process, and archived profiles are not charged. · betterimpact.com, 2 Oct 2026
- Communications
- The system supports bulk email, targeted SMS, scheduled announcements and profile-level message history. · betterimpact.com, 15 Oct 2026
- Company founded
- LinkedIn lists the company as founded in 1998. · linkedin.com, 15 Oct 2026
- Company headquarters
- LinkedIn lists headquarters in Hamilton, Ontario, Canada. · linkedin.com, 15 Oct 2026
- Company legal name
- Crunchbase lists the legal name as Better Impact Inc. and identifies Tony Goodrow as founder and Houston Goodwin as CEO. · crunchbase.com, 15 Oct 2026
- Company size
- LinkedIn lists 51-200 employees, while Crunchbase lists 11-50. · linkedin.com, 15 Oct 2026
- Core purpose
- Volunteer Impact centralizes volunteer activities and data in an all-in-one volunteer management platform. · betterimpact.com, 2 Oct 2026
- Data protection
- Better Impact states that data is encrypted in transit and at rest, with GDPR compliance and optional two-factor authentication. · betterimpact.com, 2 Oct 2026
- Documentation
- The help center lists sections for setup, recruitment, profiles, communications, scheduling, hours, reporting, troubleshooting, APIs, updates and training videos. · support.betterimpact.com, 15 Oct 2026
- Documents
- Volunteer profiles can store waivers, background-check consent, policy acknowledgements and other uploaded files. · betterimpact.com, 15 Oct 2026
- Founded
- 2000 · betterimpact.com, 28 Sept 2026
- Hour tracking
- Hours can be entered by volunteers, recorded through mobile or browser kiosks, or automatically synchronized from confirmed shifts. · betterimpact.com, 15 Oct 2026
- Integrations
- The product suite integrates Volunteer, Donor, Client and Member Impact modules, and has a stated Sterling Volunteers background-check integration. · support.betterimpact.com, 15 Oct 2026
- Licence
- Reviewed product, pricing and API pages describe a hosted subscription service and do not state an open-source licence. · betterimpact.com, 15 Oct 2026
- Limit: Android app
- Google Play reviews describe unintuitive navigation, date navigation resetting and recommendations to use the website instead. · play.google.com, 15 Oct 2026
- Limit: Apple app
- App Store reviews report calendar-sync crashes, confusing account switching and login or blank-screen failures. · apps.apple.com, 15 Oct 2026
- Limit: G2 learning curve
- G2 comparison summaries include complaints about difficult learning and pages that are not user-friendly. · g2.com, 15 Oct 2026
- Limit: GetApp price
- A GetApp reviewer said the platform worked well but the cost was the reason their organization cancelled. · getapp.com, 15 Oct 2026
- Limit: Software Advice pricing
- Software Advice reviews include complaints that the subscription cost was high for charities and led some users to cancel. · softwareadvice.com, 15 Oct 2026
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