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To check whether a cloud provider is down in your region, match the exact service and deployment location on the provider’s public status page, then sign in to its account-, subscription-, project-, or resource-level health view. The public page is only a first signal: a green dashboard can coexist with a failure limited to your account, project, zone, or resource.
Use the workflow below to identify the affected scope, compare incident details and update times, and decide whether to wait, troubleshoot your application, or open a support case.
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Write down the provider, product or service, region or location, and the first time the symptom appeared. Include the account, subscription, project, cluster, database, virtual machine, storage bucket, or other resource involved. This prevents a common mistake: checking a broad service name while the workload actually depends on a regional product, a zonal resource, or a separate control-plane service.
Also record the symptom in operational terms. “The site is down” is less useful than “requests to the API in region A return 5xx errors, while the same build in region B succeeds.” Capture a few timestamps, error codes, affected endpoints, and whether existing resources, new deployments, authentication, and monitoring are all failing. These details help distinguish an infrastructure incident from an application, network, quota, or permission problem.
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How do I check whether my cloud provider is down in my region?
Follow this order: public status, authenticated health, resource health, then your own telemetry and dependencies. Stop at the first check that explains the symptom, but continue far enough to confirm that the incident covers your exact service and location.
- Identify the precise service and location. Use the provider’s product name and its region, geography, or zone label. A provider may list a managed database, compute service, identity service, and networking service as separate products.
- Open the official public status page. Search for an active or recently updated event that names both the service and the location. Read the incident status, severity, reported impact, start time, and latest update instead of relying on the page’s overall color.
- Sign in to the personalized health view. Check the account, subscription, project, and affected resources. Account-specific events may be hidden from a public dashboard, and a public event may not apply to your particular deployment.
- Compare the event with your workload. Verify that the incident’s product, region, scope, severity, and update timeline overlap your failing component. Check whether dependent services or a related control plane are mentioned.
- Build a timeline in one time zone. Convert provider updates, application logs, deployment records, and alert times to UTC or another single zone. AWS documents viewing health-event times in local time or UTC; consistency matters more than which one you choose.
- Check your own signals if no event matches. Inspect application metrics, load balancers, DNS, certificates, identity, network paths, quotas, recent changes, and common third-party dependencies. A missing public incident does not prove that the provider is healthy for your workload.
- Escalate with evidence. If the failure remains unexplained, or appears limited to your account, project, or resources, open a provider support request. Include resource identifiers, region, timestamps with time zone, request IDs, error samples, and the checks you already performed.
What does the AWS health information show?
AWS has two relevant layers. The public AWS Health Dashboard is the starting point for service events affecting AWS Regions and does not require an account. AWS explicitly says, This website only shows public events, which are not specific to any AWS account.
That makes it useful for broad regional incidents, but insufficient for deciding whether a particular account or resource is affected.
After signing in, the AWS Health Dashboard combines public events with account-specific events. Account-specific entries can identify affected resources. Open the event details and compare its name, affected Region, service, severity, update timeline, and any related services with your deployment. The service-history view covers service interruptions from the previous 12 months and can be filtered by service, Region, and date, which is useful when investigating a recurring pattern or writing an incident report. AWS also supports viewing event times in local time or UTC, so use the same setting when reconciling provider notices with logs.
If the public page is clear but your application is failing, the signed-in dashboard is the decisive next check. If neither layer shows a matching event, examine resource-level symptoms, dependencies, and your application telemetry before concluding that AWS has a broad regional outage.
How do Azure Status, Service Health, and Resource Health differ?
Azure separates three views because an incident can be global, subscription-specific, or limited to one resource. Azure Status is the public global view and a quick reference for widespread incidents. Azure Service Health is the personalized view for your services and regions; it includes current incidents, planned maintenance, and health advisories. Azure Resource Health focuses on the condition of an individual resource.
Microsoft’s guidance is direct: First, check Service Health to see if there’s a known incident affecting you.
Sign in and confirm that the subscription, service, and region in Service Health match the failing deployment. Then open Resource Health for the affected virtual machine, database, app, or other resource. A service-wide incident may explain widespread errors while Resource Health reveals a separate failure affecting only one instance, or the reverse.
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Service Health also supports configurable notifications through email, SMS, push notification, and webhook. Microsoft says the feature is available to Azure subscribers at no additional cost. Configure alerts for the subscriptions, regions, and services that matter to your workload, and monitor the incident for updates. If you believe Azure is affecting you but no relevant event appears, Microsoft advises creating a support request.
What can Google Cloud Service Health tell me?
Google Cloud Service Health is a public fallback dashboard, not a complete view of every project failure. Its published scope centers on broad severe public incidents and situations where Personalized Service Health is unavailable. Google defines a Broad Severe incident as global impact or impact to a significant percentage of customer projects across multiple regions.
Google states, If you are experiencing an issue that is not listed by Google Cloud Service Health, the issue might be isolated to your projects or instances, or it might impact a limited number of customers.
Therefore, a blank or green public page should send you to Personalized Service Health and your project telemetry rather than ending the investigation. Google says most impacted customers receive incident communications through Personalized Service Health; configured Service Health alerts may also trigger when their conditions are met.
The public service offers RSS and JSON history containing impacted products and locations, incident start and end times, overall severity, and incident updates. For integrations, Google advises using stable product IDs instead of display names, because names can change while identifiers remain suitable for automation. Filter the feed for the products and locations your project actually uses.
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Trust the narrowest official view that matches your deployment, then corroborate it with your own evidence. Public dashboards are designed for broad communication; authenticated health views can expose account-, subscription-, project-, or resource-specific conditions.
| Check | What it can reveal | Important limitation |
|---|---|---|
| Public status page | Broad incidents, affected products, regions or locations, severity, and provider updates | May omit incidents limited to a customer, project, account, resource, or small population |
| Personalized service or account health | Events associated with your account, subscription, or project, often with affected resources | Requires sign-in and correct tenant, account, subscription, or project context |
| Resource health | Condition of an individual virtual machine, database, app, storage resource, or instance | Does not by itself explain every dependency or application-level failure |
| Application monitoring | Real request failures, latency, dependency errors, deployment changes, and user impact | Shows symptoms and correlations, not necessarily the provider’s incident scope |
No single dashboard is universally complete. AWS documents public and account-specific events; Azure documents global status, personalized Service Health, and Resource Health; Google documents broad public incidents alongside project-specific Personalized Service Health. Use those distinctions to choose the next check instead of treating one green indicator as a guarantee.
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How do I match an incident to my region?
Compare labels exactly, including geography and zone. “North America,” “United States,” and a named region are not interchangeable, and a zonal failure may not appear as a regional outage. Confirm that the incident names the product your workload calls, not merely a related service.
Check the incident’s reported impact and affected-resource language. An event may affect new resource creation while existing instances continue serving traffic, or it may affect a control plane while data-plane requests still work. Conversely, a networking or identity incident can make several otherwise healthy products appear unavailable. Read the latest update and related-service references before changing architecture or starting a rollback.
Use your deployment inventory to avoid false matches. Record each service’s region, zone, account or project, and critical dependencies. If only one location fails while another location runs the same release, that contrast is valuable evidence of regional or zonal scope, but it is not proof until the provider’s health information or your diagnostics support it.
Why can a cloud service fail when the status page is green?
A green public dashboard usually means no broad public incident is posted, not that every customer resource is healthy. The problem may be isolated to your project, subscription, account, instance, zone, quota, network route, identity configuration, DNS, certificate, deployment, or a dependency outside the provider.
Use this branch when no matching incident appears:
- One resource fails: open its resource-health view, inspect recent platform events, and compare it with sibling resources.
- One project, account, or subscription fails: check personalized health, quotas, billing or account notices, IAM changes, and provider support communications.
- One region fails but another works: compare regional dependencies, DNS routing, network paths, capacity errors, and deployment configuration.
- All regions fail: investigate shared identity, DNS, certificates, application releases, client connectivity, and common external services.
- Only new deployments fail: test control-plane operations such as provisioning, scaling, image retrieval, or API authentication separately from traffic to existing resources.
Keep the provider and application investigations parallel. Do not repeatedly refresh a public page while ignoring error rates, traces, synthetic checks, and recent changes in your own systems.
How should I record provider updates and outage evidence?
Create a short incident timeline with one time zone and one row per observation. Include the first customer symptom, first alert, provider event start, each provider update, mitigation or recovery, and the time your service returned to normal. Mark whether each timestamp came from a log, an alert, a status page, a personalized health view, or a human report.
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Save the incident URL, event title, affected product and location, severity, current status, and update text. Take care with wording: “investigating,” “identified,” “monitoring,” and “resolved” describe different stages. A resolved public event does not automatically prove that your resource recovered; verify application success rates and resource health after the provider closes the incident.
For support, provide a minimal reproducible description: account or project identifier, region, resource IDs, UTC timestamps, representative request IDs, error messages, impact scope, and comparison results from another region or resource. Avoid sending secrets or customer data. This evidence lets support distinguish a public incident from a tenant-specific condition more quickly.
How can I get alerts instead of polling status pages?
Use provider-native notifications for the scope you actually operate. Azure Service Health can send email, SMS, push, and webhook alerts. Google Cloud provides RSS and JSON history, and its configured Service Health alerts can notify you when conditions match. AWS provides signed-in account health information and event integrations for account-specific events. Configure alerts by service, region, account, subscription, or project so that a global feed does not bury a regional event in irrelevant notifications.
Route alerts to an on-call channel, but keep a human-readable dashboard and runbook. Test the alert path with a nonincident notification where the provider supports it, document who owns each subscription or project, and review filters after migrations. Feeds reduce manual polling; they do not replace application monitoring or resource-level checks.
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Contact support when the workload remains impaired without a matching public event, when personalized health identifies an account- or resource-specific problem, or when the provider’s incident updates do not explain your symptoms. Azure specifically recommends a support request for an issue you believe affects you but is not listed in Service Health; Google notes that unlisted issues can be isolated or limited; AWS account-specific health events may identify affected resources even when the public page is clear.
Open one well-documented case rather than several vague reports. State the business impact, exact region and service, start time in UTC, affected resource identifiers, error samples, successful comparison tests, and the incident IDs or status-page links you checked. Update the case when the provider changes the event status or your symptoms change.
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What is a practical regional-outage runbook?
Keep this checklist with your on-call documentation:
- Identify provider, product, region or zone, account/subscription/project, and affected resource.
- Check the official public status page and open matching event details.
- Sign in to personalized service or account health.
- Check individual resource health where the provider offers it.
- Compare service, location, severity, scope, status, and latest update.
- Align logs, alerts, and provider timestamps in UTC or another consistent zone.
- Check application telemetry, dependencies, DNS, identity, network, quotas, and recent changes.
- Use a second region or known-good resource as a comparison when available.
- Enable or review provider alerts, RSS, JSON, or event integrations.
- Escalate with resource IDs, timestamps, request IDs, errors, impact, and your completed checks.
The key decision is scope. A provider-wide or regional event justifies monitoring the provider’s updates and activating your continuity plan; a project- or resource-level failure requires targeted remediation; and a failure absent from provider health views requires application and dependency troubleshooting alongside support escalation.
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Frequently Asked Questions
Can a DNS problem look like a regional cloud outage?
Yes. A stale record, failed DNS provider, or incorrect health-check target can make an otherwise healthy regional deployment unreachable. Test the service by its direct endpoint and inspect DNS resolution from more than one network before attributing the failure to the cloud region.
Should I rely on third-party outage trackers?
They can provide an additional signal from user reports, but they do not establish which product, region, account, or resource is affected. Use the provider’s official public and personalized health information as the source for incident scope and status.
What is the difference between a region and an availability zone?
A region is a geographic provider location that contains multiple isolated availability zones or equivalent fault domains. A zonal failure can affect resources in one zone while regional services and other zones continue operating, so record the narrowest location shown by your deployment and the provider event.
How long should I wait before failing over?
Use your service’s recovery-time objective and tested failover procedure rather than a fixed number of minutes. A status-page update can lag your first symptoms, and an untested failover can spread the incident; confirm that the alternate region has capacity, healthy dependencies, credentials, and current data before switching traffic.
What evidence should I keep after the incident?
Retain the provider event URL or identifier, status updates, a UTC timeline, affected resources, alert and log excerpts, configuration changes, customer-impact intervals, and the final recovery point. This record supports post-incident analysis and helps determine whether to revise alert filters, redundancy, or runbooks.
