Best Customer Community Software in 2026 — page 2

Salesforce Experience Cloud

Choose Salesforce Experience Cloud if you need branded portals or communities connected to Salesforce data, with several ways to build and optional Agentforce automation.

Higher Logic Vanilla

Higher Logic Vanilla brings self-service content, community tools, automation, and AI features together.

Influitive

Choose Influitive if your company needs structured advocacy programs, with options for rewards, referral workflows, and integrations.

Khoros Aurora AI

Aurora AI combines community spaces, AI-assisted answers, moderation, and developer tools. Organizations considering it should note that some listed features are scheduled for Q3 or Q4 2026.

Verint Community

Verint Community offers broad community, self-service, customization, analytics, and hosting choices.

ServiceNow Communities

Choose ServiceNow Communities if your organization wants discussions, knowledge creation, and case escalation in a self-service community.

Oracle Community Self Service

Consider Oracle Community Self Service if your support experience should include customer discussions alongside knowledge content, with moderation and reporting for the team.

Sprinklr Service

Sprinklr Service combines cross-channel contact center tools, AI assistance and configurable routing in an enterprise platform. Prospective customers need to request pricing and a demo to evaluate it.

XenForo

XenForo provides forum software with broad content, moderation, security, and extension features.

Togedar

Togedar provides an embedded customer community with simple JWT integration and broad limits on forum content.

Turf

Turf combines customer community, documentation, feedback, and event modules in one embeddable web platform.

Oracle WebCenter Portal