No. 27 of 28 ·Utility Billing Software

Zero Friction

Web · API

Freedom report

One barScore 4.8

Free tierNo free tier on record
Open codeNo open-source code on record
Runs widely1 of 6 device platforms
DocumentedPlans, terms and facts published

Zero Friction is ranked #27 of 28 in utility billing software on Freedom251. It runs on API, Web. There is no free plan. A free trial is offered.

Zero Friction plans and pricing

All plans

SaaS Not published Custom monthly pricing based on connections and users, plus a one-time implementation cost. Price per connection · price per user · optional add-ons zerofriction.co · 7 Oct 2026

BPO Enterprise Not published Monthly rate per connection; pricing is customized. Standard BPO processes · cash collection · customer interaction · reporting and governance zerofriction.co · 7 Oct 2026

BPO Standard Not published Monthly rate per connection; pricing is customized. Meter reading · master data management · contracting · billing · reporting and governance zerofriction.co · 7 Oct 2026

Compared on utility billing software

Free plan: No
Utility types: district heating, communal heating, cooling
Billing model: mixed
Rate management: Yes
Meter data import: Yes
Payment processing: Yes
Autopay: Yes
Customer account portal: Yes

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The record

Purpose: Zero Friction is a cloud SaaS meter-to-cash and billing platform for heating and cooling suppliers.
Billing: The platform supports invoicing based on fixed or consumption-related rates and cost distribution, with invoices sent by email or post.
Meter data: It accepts meter data through API, (S)FTP, or email and supports standard hourly metering data.
Payments: Payment features include direct debits, manual transfers, QR codes or payment links, automated reminders, and payment plans.
Customer portal: The optional end-customer portal shows energy usage and invoices, supports online relocations, and can be integrated using standard APIs.
Integrations: The platform connects with meter data management, CRM, ERP, and banking systems; its features page names Stripe, Zendesk, Freshdesk, and Power BI.
Security: Zero Friction states that it is ISO 27001 certified and conducts annual penetration testing; its FAQ says its data centers are in the EU and it is GDPR compliant.
Hosting: SaaS pricing includes Microsoft Azure data storage and processing, with data storage subject to defined retention periods.
Support: Support is included in monthly pricing, with 24/7 self-service and contact with support by chat, phone, or email during CET office hours.
Custom development: Custom development is not supported except for custom integrations; customers can submit or vote on feature requests.
Metering limit: The FAQ says standard hourly metering data is supported and that there is no maximum limit on the number of connections.
Trial access: A personalized demo environment may be set up via a trial agreement, or a generic demo environment may be provided after accepting the terms and conditions.
Target customers: The company says it focuses on heating and cooling suppliers and also serves building managers and heat suppliers.
Founded: 2018

Where it ranks on Freedom251

Best Utility Billing Software in 2026#27 of 28

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Sources

zerofriction.co· checked 7 Oct 2026
zerofriction.co/features· checked 7 Oct 2026
zerofriction.co/integrations· checked 7 Oct 2026
zerofriction.co/faq· checked 7 Oct 2026
zerofriction.co/pricing· checked 7 Oct 2026