gWorks Utility Billing handles electric, water, and sewer billing for local governments, from meter reads through payment. Staff can import reads from a meter data system or enter them by location or account, then calculate charges with rate tables, adjustments, and service tiers. The system interfaces with multiple meter vendors and supports demand, subtract, and net meters. Statements can be produced in bulk or per account, printed or emailed, with delivery tracking for residents who require paper copies. Residents can pay online, by phone, or at the counter, and recurring monthly charges can be set up for AutoPay. The system tracks past-due accounts and can generate notices and escalate cases to collection or disconnection under local policy. gWorks says collected billing revenue posts automatically to the general ledger. Reporting includes pre-built views for revenue trends and customer usage, plus a custom report builder. The cloud-based web software is aimed at small local governments, including cities, counties, and utility districts. Pricing is on request, with a customized quote based on community size and selected solutions. Support is available through an online portal and by phone Monday through Friday, 8 a.m. to 6 p.m. Central Time.
Who it is for
gWorks Utility Billing is intended for small local governments, including cities, counties, and utility districts. It suits teams handling electric, water, or sewer billing.
What is good
- Handles electric, water, and sewer billing
- Imports meter reads or accepts manual entry
- Residents can pay online, by phone, or in person
- Supports AutoPay and account delinquency workflows
- Includes pre-built and custom reporting
What to know first
- Pricing is available by customized quote
- Phone support is limited to weekdays, 8 a.m. to 6 p.m. Central Time
Verdict
gWorks Utility Billing covers meter reads, rates, statements, payments, and delinquency workflows for local governments. Pricing depends on community size and selected solutions.
gWorks Utility Billing plans and pricing
All plansCompared on utility billing software
- Utility types
- electric, water, sewer
- Billing model
- mixed
- Rate management
- Yes
- Meter data import
- Yes
- Payment processing
- Yes
- Autopay
- Yes
- Customer account portal
- Yes
