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gWorks Utility Billing
What gWorks Utility Billing is
gWorks Utility Billing handles electric, water, and sewer billing for local governments, from meter reads through payment. Staff can import reads from a meter data system or enter them by location or account, then calculate charges with rate tables, adjustments, and service tiers. The system interfaces with multiple meter vendors and supports demand, subtract, and net meters. Statements can be produced in bulk or per account, printed or emailed, with delivery tracking for residents who require paper copies. Residents can pay online, by phone, or at the counter, and recurring monthly charges can be set up for AutoPay. The system tracks past-due accounts and can generate notices and escalate cases to collection or disconnection under local policy. gWorks says collected billing revenue posts automatically to the general ledger. Reporting includes pre-built views for revenue trends and customer usage, plus a custom report builder. The cloud-based web software is aimed at small local governments, including cities, counties, and utility districts. Pricing is on request, with a customized quote based on community size and selected solutions. Support is available through an online portal and by phone Monday through Friday, 8 a.m. to 6 p.m. Central Time.
Who it suits
gWorks Utility Billing is intended for small local governments, including cities, counties, and utility districts. It suits teams handling electric, water, or sewer billing.
What it does well
- Handles electric, water, and sewer billing
- Imports meter reads or accepts manual entry
- Residents can pay online, by phone, or in person
- Supports AutoPay and account delinquency workflows
- Includes pre-built and custom reporting
What to know first
- Pricing is available by customized quote
- Phone support is limited to weekdays, 8 a.m. to 6 p.m. Central Time
Limits
Pricing is customized based on community size and selected solutions, with details provided after a no-obligation conversation.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Utility Billing | Customized quote based on community size and selected solutions · Pricing details provided after a no-obligation conversation | On request |
As gworks.com lists them, read 3 Oct 2026. The maker's own page has the final word.
Getting started
- Visit the gWorks website.
- Arrange a no-obligation conversation to receive a customized quote.
- Discuss community size and selected solutions.
- Use the web-based cloud software for utility billing.
Verdict
gWorks Utility Billing covers meter reads, rates, statements, payments, and delinquency workflows for local governments. Pricing depends on community size and selected solutions.
Questions
What utility services does it bill?
It handles electric, water, and sewer billing.
How can staff enter meter reads?
Staff can import reads from a meter data system or enter them by location or account.
How can residents pay?
Residents can pay online, by phone, or at the counter. Recurring monthly charges can be set up with AutoPay.
What does it cost?
Pricing is on request. The quote is customized based on community size and selected solutions.
What platforms does it support?
The listed platform is web.
What support is available?
gWorks lists support through an online portal and by phone Monday through Friday, 8 a.m. to 6 p.m. Central Time.
Facts from gWorks Utility Billing's own pages
- Cloud access
- gWorks describes its software as cloud software, and its homepage says residents can access their bills online through the Website. · gworks.com, 3 Oct 2026
- Delinquency
- The system tracks past-due accounts and can generate notices and escalate accounts to collection or disconnection according to local policy. · gworks.com, 3 Oct 2026
- General ledger
- gWorks says billing revenue posts automatically to the general ledger as payments are collected. · gworks.com, 3 Oct 2026
- Headquarters
- Omaha, Nebraska, United States · gworks.com, 28 Sept 2026
- Meter reads and rates
- Staff can import meter reads from a meter data system or enter them by location or account, then calculate charges using rate tables, adjustments, and service tiers. · gworks.com, 3 Oct 2026
- Meter vendors and types
- The meter data management feature page says the product interfaces with multiple meter vendors and supports demand, subtract, and net meters. · gworks.com, 3 Oct 2026
- Payments
- Residents can pay online, by phone, or at the counter, and recurring monthly charges can be set up for AutoPay. · gworks.com, 3 Oct 2026
- Related modules
- gWorks lists FrontDesk Payments, Finance, Citizen Engagement, and Website as modules often used alongside Utility Billing, and says how they work together depends on the team's setup. · gworks.com, 3 Oct 2026
- Reporting
- The reporting feature page describes pre-built reports for metrics such as revenue trends and customer usage, plus a custom report builder. · gworks.com, 3 Oct 2026
- Statements
- Statements can be generated in bulk or per account, printed or emailed, with tracking for residents who require paper delivery. · gworks.com, 3 Oct 2026
- Support
- gWorks lists software support through an online portal and phone support Monday through Friday, 8 a.m. to 6 p.m. Central Time. · gworks.com, 3 Oct 2026
- What it does
- gWorks Utility Billing handles electric, water, and sewer billing from meter reads through payment. · gworks.com, 3 Oct 2026
- Who it serves
- gWorks describes its cloud software as built for small local governments and identifies cities, counties, and utility districts among its audiences. · gworks.com, 3 Oct 2026
Where gWorks Utility Billing stands on Freedom251
- Utility Billing Software#15 of 26