Freedom251 › Property Management Utility Billing Software
Utilmate
What Utilmate is
Utilmate is a web-based cloud service for utility billing and customer management. It serves providers of electricity, gas, hot and cold water, solar, internet and data, and shared services. Billing tools include invoicing, payments, customer records, automated collections, accounts receivable, reporting, and exception dashboards. Customers can use a portal to manage accounts, pay bills, arrange direct debits, move in or out, and view usage. Meter readers and field agents can enter readings and notes on a smartphone or tablet; extra charges per meter read may apply. The integrations page lists Xero, Buildium, Ezidebit, GoCardless, Square, Stratapay, Stripe, Bing Mail, and Zendesk Support. The Xero integration imports customer payments from connected bank accounts and posts sales journals, while the Buildium connection processes utility bills for consolidated resident billing. Starter, Pro, and Premium subscriptions are invoiced monthly, with prices available from sales. A 60-day trial includes all features and can be started without payment information. Trial account data is deleted if users do not subscribe afterward. The Starter plan supports up to five users and migration assistance for the first 100 customers; Pro and Premium have higher user and migration limits.
Who it suits
Utilmate is aimed at utilities, billing agents, sub-metering companies, body corporates, and other utility providers. It may suit providers that need customer billing and account management alongside payment and meter-reading workflows.
What it does well
- Covers electricity, gas, water, solar, and data services.
- Customer portal supports bill payment and usage viewing.
- 60-day trial includes all features with no payment details.
- Integrates with Xero and Buildium.
- Offers email, phone, chat, ticketing, and tutorial support.
What to know first
- Prices are available only by asking sales.
- No free plan is listed.
- Extra charges may apply per meter read.
- Trial data is deleted if users do not subscribe.
Limits
The Starter plan allows up to five users and migration assistance for the first 100 customers. Meter-read charges may apply. If you do not subscribe after the trial, trial account data is deleted.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Starter | Ask sales for pricing; subscription invoices are monthly. · Maximum users: 5 · migration assistance up to 100 customers · meter-read charges may apply | On request |
| Pro | Ask sales for pricing; subscription invoices are monthly. · Maximum users: 20 · migration assistance up to 1,000 customers · SMS and meter-read charges may apply · 10 support tickets/month | On request |
| Premium | Ask sales for pricing; subscription invoices are monthly. · Unlimited users · migration assistance up to 5,000 customers · SMS and meter-read charges may apply · 20 support tickets/month | On request |
As utilmate.com lists them, read 3 Oct 2026. The maker's own page has the final word.
Getting started
- Visit the Utilmate website.
- Start the 60-day trial without entering payment information.
- Use the web service to access the trial features.
- After the trial, ask sales for pricing and choose a monthly-invoiced plan.
Verdict
Utilmate combines utility billing, customer management, and a customer portal for multiple service types. The trial offers access to all features, but the plans require a sales inquiry for pricing and trial data does not remain if a user declines to subscribe.
Questions
How much does Utilmate cost?
Pricing is available by asking sales. Subscription invoices are monthly.
Does Utilmate offer a free plan or trial?
There is no free plan. A 60-day trial includes all features and can be started without payment information.
What platforms does Utilmate support?
Utilmate is available on the web. Meter readers and field agents can enter readings and notes using a smartphone or tablet.
Which integrations does Utilmate list?
Listed integrations include Xero, Buildium, Ezidebit, GoCardless, Square, Stratapay, Stripe, Bing Mail and Zendesk Support.
What are the plan limits?
Starter supports up to five users and migration assistance for up to 100 customers. Pro supports up to 20 users and migration assistance for up to 1,000 customers; Premium has unlimited users and migration assistance for up to 5,000 customers.
What happens to trial data if I do not subscribe?
Utilmate says trial account data is deleted if you do not subscribe after the 60-day trial.
Facts from Utilmate's own pages
- Billing features
- The platform includes invoicing, payments, customer management, automated collections, accounts receivable, reporting, and exception dashboards. · utilmate.com, 3 Oct 2026
- Buildium integration
- The Buildium integration processes utility bills and syncs them for consolidated resident billing through Buildium. · utilmate.com, 3 Oct 2026
- Customer portal
- Customers can manage accounts, pay bills, set up direct debits, move in or out, and view usage through the customer portal. · utilmate.com, 3 Oct 2026
- Founded
- 2017 · utilmate.com, 28 Sept 2026
- Headquarters
- Auckland, New Zealand · utilmate.com, 28 Sept 2026
- Integrations
- The software partners page describes integrations with Xero, Buildium, Ezidebit, GoCardless, Square, Stratapay, Stripe, Bing Mail, and Zendesk Support. · utilmate.com, 3 Oct 2026
- Intended users
- Utilmate says it supports utilities, billing agents, sub-metering companies, body corporates, and other utility providers. · utilmate.com, 3 Oct 2026
- Mobile meter reading
- Meter readers and field agents can enter readings and notes on a smartphone or tablet; additional charges per meter read may apply. · utilmate.com, 3 Oct 2026
- Plan limits
- The Starter plan includes up to five users and assistance migrating up to the first 100 customers. · utilmate.com, 3 Oct 2026
- Premium features
- Premium lists API interfaces for GET and POST, billing exception checks, payment plans, hardship notices, and work orders. · utilmate.com, 3 Oct 2026
- Product
- Utilmate is a cloud utility billing and customer management service for electricity, gas, hot and cold water, solar, and data providers. · utilmate.com, 3 Oct 2026
- Security and privacy
- Utilmate says it does not sell, rent, or lease customer lists and says service providers handling personal information must keep it confidential. · utilmate.com, 3 Oct 2026
- Support
- Utilmate lists email, phone, online chat, ticketing, knowledge-base access, and video tutorials as support channels or resources. · utilmate.com, 3 Oct 2026
- Trial
- The 60-day trial includes all Utilmate features and can be started without entering payment information. · utilmate.com, 3 Oct 2026
- Trial data
- The pricing FAQ says trial account data is deleted if the user does not subscribe after the trial. · utilmate.com, 3 Oct 2026
- Xero integration
- Utilmate imports customer payments from connected bank accounts into customer records and posts sales journals to Xero. · utilmate.com, 3 Oct 2026
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