Freedom251 › Utility Billing Software
Utilities Group
What Utilities Group is
Utilities Group is an AI-native billing platform for telecommunications, utilities, and data centre operators. It rates interval data, call-detail records, rack power, and GPU-hour usage, then creates invoices with AI-written explanations. A white-labelled customer portal and mobile app provide usage insights, payment plans, plan changes, and hardship requests. Supervised AI agents support dispute handling, collections, hardship triage, meter-read validation, and tariff optimisation. The platform lists REST APIs, webhooks, SFTP, event streams, and integrations with MSATS/B2B, NBN Co, finance, CRM, and support systems. It covers electricity, gas, solar, batteries, EV charging, and virtual power plants, with mixed billing, rate management, meter data import, payment processing, and customer accounts. Utilities Group offers Android, iOS, web, and API access. Growth costs A$0.80 a month per active service; Starter costs A$1.20 a month per active service. Pricing is indicative, requires a formal proposal, and minimum commercial terms apply. There is no free plan or trial.
Who it suits
Utilities Group suits challenger and established retailers, gentailers, carriers, and data centre operators handling usage-based billing. It is relevant to organizations needing utility rating, customer portals, payments, integrations, and supervised automation.
What it does well
- Rates utility and data-centre usage records
- AI agents cover disputes and hardship triage
- White-labelled portal and mobile app included
- Australian data hosting is stated
- Growth plan includes a 99.9% SLA
What to know first
- No free plan or trial
- Pricing requires a formal proposal
- Minimum commercial terms apply
Limits
Starter allows up to 10,000 active services and supports one vertical, either telecommunications or utilities, with standard rating templates. Pricing is indicative, subject to a formal proposal, and minimum commercial terms apply.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Growth | From $0.80 per active service / month · Unlimited active services · Dual vertical (Telco + Utilities) · Custom rating rules · AI-agent operator console · Priority support with named CSM · 99.9% SLA | A$0.80 a month |
| Starter | From $1.20 per active service / month · Up to 10,000 active services · Single vertical (Telco or Utilities) · Standard rating templates · White-labelled customer portal · Email + portal support · AER or TCP compliance toolkit | A$1.20 a month |
| Enterprise | Custom, volume-tiered and committed · Dedicated single-tenant deployment · Australian data-residency controls · Custom SLAs and disaster-recovery posture · On-premises connectors and VPCs · 24/7 named on-call engineers · Executive sponsor and quarterly reviews | On request |
As utilitiesgroup.com.au lists them, read 15 Oct 2026. The maker's own page has the final word.
Getting started
- Open the Utilities Group website
- Choose Starter, Growth or discuss a committed Enterprise deployment
- Complete the guided onboarding process
- Connect systems through REST APIs, webhooks, SFTP, event streams or listed integrations
- Configure rating, billing and customer portal settings
- Go live after the onboarding process
Verdict
Utilities Group brings rating, invoicing, customer self-service, integrations, and supervised AI agents into one billing platform. Its plans are priced per active service, while final costs depend on a formal proposal and commercial terms.
Questions
Does Utilities Group have a free plan or trial?
No. The platform has no free plan and no free trial.
What are the listed Starter and Growth prices?
Starter costs A$1.20 per active service per month. Growth costs A$0.80 per active service per month.
Which platforms are available?
Utilities Group lists Android, iOS, web and API access.
Which utility types are supported?
Supported types include electricity, gas, solar, batteries, EV charging and virtual power plants.
How does the platform handle AI actions?
Agent actions are explainable and auditable, and human approval is required for actions affecting money or customer dignity.
What does Enterprise provide?
Enterprise includes dedicated single-tenant deployment, Australian data-residency controls, custom SLAs, disaster recovery, on-premises connectors, VPCs and 24/7 named on-call engineers.
Facts from Utilities Group's own pages
- AI agents
- Agents cover bill explanation, disputes, hardship triage, collections, tariff optimisation and meter-read validation, with operator approval controls. · utilitiesgroup.com.au, 15 Oct 2026
- AI oversight
- The maker says agent actions are explainable and auditable, and that human approval is required for actions affecting money or customer dignity. · utilitiesgroup.com.au, 8 Oct 2026
- API and event interfaces
- The platform advertises REST APIs, webhooks, SFTP and event streams for market, finance, DCIM, BMS, scheduler and upstream systems. · utilitiesgroup.com.au, 15 Oct 2026
- Auditability
- Agent prompts, tool calls, model responses and policy checks are recorded for replay and regulatory review. · utilitiesgroup.com.au, 15 Oct 2026
- CATS automation
- A CATS agent handles 1000-, 2000- and 4000-series transactions, learns distributor rejection patterns and keeps an audit trail. · utilitiesgroup.com.au, 15 Oct 2026
- Company location
- The company describes itself as Australian, with Australian hosting and data residency controls. · utilitiesgroup.com.au, 15 Oct 2026
- Company name
- The website footer identifies the maker as Utilities Group Pty Ltd. · utilitiesgroup.com.au, 15 Oct 2026
- Company registration record
- Australia’s ABN Lookup lists an active entity named UTILITIES GROUP PTY LTD with a New South Wales location code 2024. · abr.business.gov.au, 15 Oct 2026
- Compliance
- The platform says it enforces AER Retail Code, TCP Code, Privacy Act, life-support, disconnection and hardship requirements. · utilitiesgroup.com.au, 15 Oct 2026
- Concessions
- The utilities module checks and applies concession schemes across NSW, Victoria, Queensland, South Australia, Tasmania and the ACT with evidence trails. · utilitiesgroup.com.au, 15 Oct 2026
- Customer portal
- A white-labelled portal and mobile app provide usage views, payment plans, plan changes and hardship requests. · utilitiesgroup.com.au, 15 Oct 2026
- Data-centre billing
- Data-centre billing combines rack, cage and suite contracts, committed or metered kW, PUE recovery, cross-connects, remote hands and GPU-hours. · utilitiesgroup.com.au, 15 Oct 2026
- Documentation
- The public site exposes product, industry, pricing and insights pages, but no publicly accessible API reference or technical documentation page was found. · utilitiesgroup.com.au, 15 Oct 2026
- Energy module
- The utilities module covers electricity, gas, solar, batteries, EV charging and VPPs with NEM and AEMO/MSATS connectivity. · utilitiesgroup.com.au, 15 Oct 2026
- GPU metering
- GPU, node and job hours can be rated with reserved, burst and on-demand pricing plus commitment drawdown and overage. · utilitiesgroup.com.au, 15 Oct 2026
- Independent market context
- A LinkedIn industry post discussing Australian energy billing says legacy systems struggle with five-minute settlement, interval reads and evolving AER obligations. · linkedin.com, 15 Oct 2026
- Integrations
- Named integrations include AEMO/MSATS, distributor APIs, NBN Co B2B, carrier porting, BPAY, direct debit, Xero, NetSuite, SAP, Salesforce, HubSpot, Zendesk, Freshdesk, Intercom, Snowflake, BigQuery, Databricks and Redshift. · utilitiesgroup.com.au, 15 Oct 2026
- Intended customers
- The platform is aimed at challenger and established retailers, large retailers, gentailers, carriers and data centre operators. · utilitiesgroup.com.au, 8 Oct 2026
- Internal benchmark caveat
- The vendor says its AI cost and performance benchmarks are internal comparisons and will vary with each customer’s book and workflow mix. · utilitiesgroup.com.au, 15 Oct 2026
- Interval-meter support
- Energy billing supports five-minute settlement data, NEM12/NEM13 ingestion, demand charges, time-of-use tariffs and controlled loads. · utilitiesgroup.com.au, 15 Oct 2026
- Invoice generation
- Invoices can contain plain-language AI explanations, branding, translations and delivery through email, SMS, post or a portal. · utilitiesgroup.com.au, 15 Oct 2026
- Limit: review evidence
- The major G2 and TrustRadius utilities category pages opened for this research do not provide customer reviews or ratings for Utilities Group. · g2.com, 15 Oct 2026
- MCP extensibility
- Customers can connect REST, GraphQL, gRPC or database tools by running an MCP server; the vendor says no proprietary SDK is required. · utilitiesgroup.com.au, 15 Oct 2026
- Notable release
- The utilities industry page announces four platform upgrades dated May 2026, including quoting, autonomous CATS handling, communications templating and bring-your-own Anthropic keys. · utilitiesgroup.com.au, 15 Oct 2026
Where Utilities Group stands on Freedom251
- Utility Billing Software#11 of 26