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NorthStar CIS
What NorthStar CIS is
NorthStar CIS is a customer information and billing system for small and medium-sized utilities and municipalities. It can combine multiple utility services on one statement, including complex, deregulated, or alternate energy billing. Customer service workflows cover move-in through move-out, with billing in person, by mail, or online. The system supports complex rate structures, distributed energy billing, and meter data from analog, AMR, and AMI meters. Configurable scheduled reports and automated workflows are intended to reduce repetitive tasks. REST API integrations are described for meter data management, outage management, kiosks, payment portals, and electronic bill presentment and payment providers. Named add-ons include SilverBlaze customer self-service portal, mCare mobile workforce management, BI ReportsAnywhere, BI Executive Information Systems, and eDOCS. CIS can be hosted on a customer’s server or through NorthStar Cloud, a fully hosted and managed service accessed in a browser. For NorthStar Cloud, the vendor describes encryption, backups, traffic protection, and authentication and authorization controls. NorthStar Utilities Solutions was founded in 1976 and serves utilities and municipalities across North America and the Caribbean. Pricing is available by request; standard support hours are weekdays, 8:00 am to 8:00 pm ET, excluding designated statutory holidays.
Who it suits
It is designed for small and medium-sized utilities and municipalities managing customer accounts, billing, rates, and meter data. It may suit organizations that want either customer-server hosting or a managed cloud service.
What it does well
- Combines multiple utilities on one statement
- Supports analog, AMR, and AMI meter data
- Offers customer-server and managed cloud hosting
- Configurable reports and automated workflows
What to know first
- Pricing is available by request
- Standard support excludes designated statutory holidays
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| NorthStar CIS | Pricing available by request; demo offered | On request |
As northstarutilities.com lists them, read 7 Oct 2026. The maker's own page has the final word.
Getting started
- Visit the NorthStar CIS website.
- Request pricing and a demo.
- Choose customer-server hosting or NorthStar Cloud.
- Use the web, Windows, or self-hosted platform.
Verdict
NorthStar CIS covers utility billing and customer workflows, with integrations, add-ons, and two hosting approaches. Utilities considering it will need to request pricing and assess whether the listed support hours fit their needs.
Questions
How much does NorthStar CIS cost?
Pricing is available on request.
Can it bill multiple utilities on one statement?
Yes. It supports billing multiple utilities together, including complex, deregulated, or alternate energy billing.
What meter data does it support?
It supports meter data from analog, AMR, and AMI meters.
Where can NorthStar CIS be hosted?
It can run on a customer's server or through NorthStar Cloud, a fully hosted and managed service.
What are NorthStar's standard support hours?
Support hours are 8:00 am to 8:00 pm ET, Monday through Friday, excluding designated statutory holidays.
Facts from NorthStar CIS's own pages
- Add-ons
- Named add-ons include SilverBlaze customer self-service portal, mCare mobile workforce management, BI ReportsAnywhere, BI Executive Information Systems, and eDOCS. · northstarutilities.com, 7 Oct 2026
- AWS compliance
- The vendor lists AWS data-center certifications and compliance including SOC 1/2/3, ISO 27001, FedRAMP, HIPAA, and ITAR. · northstarutilities.com, 7 Oct 2026
- Billing
- The software can be customized to bill multiple utilities on one statement, including complex, deregulated, or alternate energy billing. · northstarutilities.com, 7 Oct 2026
- Cloud platform
- NorthStar says its cloud service is delivered in partnership with Amazon Web Services and is accessible through a browser-based interface. · northstarutilities.com, 7 Oct 2026
- Cloud security
- For NorthStar Cloud, the vendor describes HTTPS encryption, VPN tunnels, automatic backups, encryption and data integrity controls, traffic protection, and authentication and authorization management. · northstarutilities.com, 7 Oct 2026
- Company history
- NorthStar Utilities Solutions says it was founded in 1976 and serves utility providers and municipalities across North America and the Caribbean. · northstarutilities.com, 7 Oct 2026
- Customer service
- It supports customer service workflows from move-in to move-out and billing in person, by mail, or online. · northstarutilities.com, 7 Oct 2026
- Deployment
- The vendor says CIS can be hosted on the customer’s server or on NorthStar Cloud; the cloud service is fully hosted and managed. · northstarutilities.com, 7 Oct 2026
- Founded
- 1976 · northstarutilities.com, 28 Sept 2026
- Headquarters
- Ottawa, Ontario, Canada · northstarutilities.com, 28 Sept 2026
- Integrations
- NorthStar describes REST API integrations with meter data management, outage management, kiosks, payment portals, and electronic bill presentment and payment providers. · northstarutilities.com, 7 Oct 2026
- Purpose
- NorthStar CIS is a customer information and billing system designed for small to medium-sized utilities and municipalities. · northstarutilities.com, 7 Oct 2026
- Rates and meters
- The vendor describes support for complex rate structures, distributed energy billing, and meter data from analog, AMR, and AMI meters. · northstarutilities.com, 7 Oct 2026
- Reporting and automation
- NorthStar describes configurable and scheduled reports and automated workflows for reducing repetitive tasks. · northstarutilities.com, 7 Oct 2026
- Support
- Standard support hours are 8:00 am to 8:00 pm ET Monday through Friday, excluding designated statutory holidays. · northstarutilities.com, 7 Oct 2026
Where NorthStar CIS stands on Freedom251
- Utility Billing Software#10 of 26