TouchPoint

TouchPoint is an EPoS system for hospitality, retail, and venue operators. It suits businesses that need sales, loyalty, inventory, and staff controls in one system, particularly where internet outages cannot interrupt service. Its strongest case is offline continuity; buying and support depend on finding an appropriate Authorised Partner.

Overview

TouchPoint combines sales tools with customer, stock, and staff functions. If internet access fails, it can keep processing sales and table payments, splitting bills, and printing kitchen orders using locally stored data. Data is backed up when the connection returns, making the continuity useful for sites where a network interruption could otherwise disrupt service.

ICRTouch says TouchPoint dates to the 1990s. The company sells, installs, and supports it through independent Authorised Partners rather than a direct sales team. Partners can offer remote or on-site support, including outside office hours. That gives buyers a local route to implementation and help, but makes the partner relationship an important part of the decision.

Key features

Sales, stock, and promotions

Graphical table plans and automated bill splitting address common hospitality workflows. Scheduled happy-hour pricing, mix-and-match offers, set menus, and vouchers give operators ways to run promotions without relying solely on manual price changes. Stock counts can appear on sales screens, while inventory tracking and barcode scanning support retail operations. These capabilities make TouchPoint relevant across several kinds of business, though buyers should confirm with a partner how the system will be configured for their specific workflow.

Loyalty and customer records

Built-in loyalty covers points schemes, discounts, gift cards, and vouchers, alongside customer purchase histories. This can bring repeat-customer incentives and purchasing records into the sales system rather than requiring separate tools. Membership checkout is supported, which may suit venues that sell memberships as well as goods or services.

Staff controls and safety

TouchPoint records clerk activity and transaction data, and supports operator sign-on using PINs, iButton, magnetic cards, RFID, or biometrics. CCTV integration adds another route for linking transaction and security workflows. The software can store allergen information and alert staff, and can prompt age checks for restricted products. These controls are useful for operators managing staff accountability and service safeguards, but do not replace staff procedures.

Integrations and customization

The product page describes integrations with card payments, hotel systems, kitchen printers and displays, and CCTV. Named payment providers include Stripe, Dojo, Barclaycard, Elavon, Tyro, and Skyzer Payments. Applications and scripts can add or change features, and an Authorised Partner can provide bespoke features. That flexibility may help businesses with particular requirements, but makes partner expertise and implementation scope worth discussing before purchase.

Pricing

TouchPoint is paid software with custom pricing. ICRTouch directs prospective customers to an Authorised Partner for a demo and buying process, rather than publishing a price. Because there are no published plan tiers or prices to compare, businesses should request a quote and clarify the cost of installation, support, and any bespoke work with the partner.

Platforms

TouchPoint is listed for API, Linux, macOS, and Windows. Buyers should confirm the requirements for their intended installation with an Authorised Partner.

Who it's for

TouchPoint is a strong candidate for hospitality operators that need table service, bill splitting, kitchen printing, promotions, and offline sales continuity. Retailers may value its inventory and barcode support, while venues can combine membership checkout with loyalty and customer histories. It is less compelling for buyers seeking a self-serve purchase or a published, directly comparable price: sales, installation, and support run through independent partners.

Pros and cons

• Pro: Core sales, table payments, bill splitting, and kitchen printing can continue during internet outages, reducing dependence on live connectivity.
• Pro: Loyalty, stock, promotions, and staff controls sit alongside sales, which can suit operators seeking one system for several workflows.
• Pro: Payment, hotel, kitchen, and CCTV integrations, plus partner-provided customization, offer routes to fit different operating needs.
• Con: Custom pricing means buyers must contact a partner to assess cost and compare options.
• Con: The partner-led model makes local sales, installation, and support capability central to the purchase.

Alternatives

For gym-focused options, browse Gym POS Software. Club Bar is a free, self-hosted alternative at no cost, suited to clubs able to provide their own hosting and hardware. GymPoint has a free plan at no cost, with members, billing, scheduling, POS, kiosk, and portal features; it is worth considering for gym operators seeking that broader platform. OpenEOS offers a forever-free self-hosted plan at no cost with all features and unlimited events, or a SaaS plan at €25, paid once; it may suit event operators prioritizing those terms.

Bepoz Club POS, clubcloud, Echino.Access, and EPOS Solutions Gym POS are other options to compare. German POS Gym POS publishes a Starter plan at $59 a month and a Professional plan at $99 a month; compare those tiers if you prefer published monthly prices.

Verdict

TouchPoint is best suited to hospitality, retail, and venue operators who need offline sales continuity alongside loyalty, inventory, and staff controls. Its clearest reason to choose it is the ability to keep core transactions moving through an internet outage. Look elsewhere if a direct purchase or published pricing is essential; TouchPoint requires a partner-led demo, installation, and support relationship.