TM3

TM3 is a clinic-management system for healthcare practitioners, combining patient-facing scheduling with records, treatment administration and telehealth. It is strongest for established or multi-site teams that need one operational view across services and staff. The main qualification is cost and workflow complexity: practitioner licences, per-action automation and SMS charges can materially affect the budget.

Overview

TM3 brings appointments, treatment notes, insurance billing, reminders, communications, payments and client details into a single service. Patients can book by selecting an appointment type, location, practitioner and time, while staff can work from a laptop, tablet or mobile device. Its stated industries include physical therapy and healthcare, fitness studios and gyms, talk therapy, and hospitals and large clinics.

A multi-location dashboard lets an organisation manage services, clients, staff, finances and activity from one login. Reporting covers revenue, retention, admissions and outcome measures, and bespoke reports are offered. That breadth makes TM3 more suitable for a growing practice than for someone who only needs a basic calendar.

Key features

Bookings and patient records

The portal supports configurable services, SMS notifications, online registration and booking windows. Clinics can cap the number of future portal bookings per patient and restrict how far ahead appointments can be made; five future bookings and 21 days are example settings. Registrations can remain provisional until staff verify them, link them to an existing record or remove them, reducing the risk of unverified duplicate records.

The important limitation is the booking journey. TM3 does not provide an API or website integration for this booking service, so patients leave a clinic's own site to complete an appointment. Practices that rely on an embedded, branded booking flow should look elsewhere.

Telehealth and Zoom

The Telehealth module enables participating practitioners to communicate with patients and hold virtual consultations over a secure internet connection. Consultations are not recorded or stored. Zoom can be linked for telehealth appointments and classes, but each practitioner can be paired with only one Zoom user, and each Zoom user with only one practitioner.

Automation and communications

Automations can create follow-up tasks or messages after cancellations and missed appointments, and can trigger post-discharge forms and treatment reviews. Each action costs £0.05 ex VAT, €0.06, or $0.10 AUD ex GST, so high-volume workflows need a usage allowance rather than an assumption of unlimited automation. UK text messages cost 8.5p excluding VAT per message; some non-UK and Irish destinations cost more, while some countries are unsupported.

Administration, privacy and continuity

Active practitioners need an available account licence. Pay-as-you-go practitioners cost £1 ex VAT per appointment in their diary, which can suit occasional clinicians but becomes expensive for regular schedules. Blue Zinc IT Ltd acts as processor while the customer remains data controller, with measures intended to segregate customer data. Daily backups are made to a secure server area and copied off-site. Category C support requests receive a response target of 24 normal business hours.

Pricing

TM3 uses a paid model, but no plan prices are provided. Budget separately for practitioner account licences or the £1 ex VAT pay-as-you-go appointment charge, automation at £0.05 ex VAT, €0.06, or $0.10 AUD ex GST per action, and messaging at 8.5p excluding VAT per UK SMS. The absence of a public tier structure makes a tailored quote and a realistic estimate of practitioner activity important before purchase.

Platforms

TM3 runs on the web and Windows. Client access is also described on laptops, tablets and mobile devices, making it workable for staff who move between rooms or locations, while the platform list does not present separate native Android or iOS editions.

Who it's for

TM3 fits physical-therapy and healthcare clinics, fitness studios, talk-therapy practices, hospitals and larger organisations that need bookings, records, reminders, insurance billing, telehealth and cross-location reporting together. It is a particularly credible choice when managers need revenue, retention, admissions and outcome reporting across several sites. A small practice wanting a low, predictable monthly fee or a website-embedded booking widget is a weaker match.

Pros and cons

• Pro: Multi-location management combines services, people, finances and activity under one login.
• Pro: Provisional registration and configurable booking limits give staff control over record quality and appointment exposure.
• Pro: Telehealth, Zoom linking, treatment notes, insurance billing and reminders cover both clinical and administrative work.
• Con: The booking service has no API or website integration, forcing patients off a clinic's site.
• Con: Practitioner licensing, pay-as-you-go appointments, automation actions and SMS messages add usage-based costs.
• Con: One-to-one practitioner/Zoom-user linking may constrain more complex Zoom setups.

Alternatives

For a broader shortlist of specialist tools, see Physical Therapy Scheduling Software. Choose Rehab Guru instead if a freemium option and Android or iOS access matter; its free plan allows six clients with full exercise and template access but no add-on modules or customisation. Gensolve is a paid Android, iOS, web and Windows alternative priced by full-time-equivalent clinicians on a quoted monthly fee.

OptimisPT is another paid option on Android, iOS and web. ClinicSource starts at $74.95 per month, with additional locations at $30.95 monthly, and supports Android, iOS, macOS and web. PT Practice Pro uses a custom quote based on practice size, disciplines, locations and RCM services.

SPRY offers paid plans based on visits per full-time provider, with pro-rata pricing for part-time providers and unlimited admin and clerical users. iAM-PT is a paid web-based alternative. Prompt EMR uses flat-rate per-provider pricing by quote and includes reminders, digital intake, home exercise programme delivery and reporting.

Verdict

Choose TM3 if your clinic needs a broad management system spanning bookings, records, telehealth, reminders and multi-location reporting. Its strongest reason to win is the combination of clinical administration and operational oversight in one service. Look elsewhere if an embedded booking experience, transparent plan pricing or fewer usage-based charges is more important than that breadth.