Gensolve

Gensolve Practice Manager is cloud-based practice-management software for independent healthcare practices. It suits clinics that want appointments, clinical records, accounting and reporting in one system, with particular relevance to New Zealand practices handling ACC claims. Its breadth is appealing, but quote-based pricing and possible extra charges make the total cost important to establish before committing.

Overview

Designed with practice managers, Gensolve serves small and large independent practices, including those that have outgrown their existing software. Cloud access avoids the need for a clinic to maintain its own servers, and Gensolve says it backs up clinic data off-site. That reduces the infrastructure burden, though practices should still decide whether the product’s workflows and quoted costs fit their needs.

Key features

Appointments and patient records

Gensolve handles single and group appointments across multiple practices, with online bookings, reminders, waiting lists, no-show management and recalls. These tools suit clinics that need to coordinate ongoing care, but online booking may be an optional extra rather than part of the base fee.

Patient records include clinical data and treatment notes, with interactive body charts, scores, goals, flags, alerts and reporting. The combination supports structured documentation alongside appointment management. Native video conferencing adds real-time consultations without requiring a separate telehealth feature.

Accounts and practice oversight

Appointment-to-payment invoicing, expense tracking, debtor and creditor management, and bank reconciliation bring core financial work into the practice system. Performance reports offer comparisons and date-range tools; contact-list segmentation supports targeted campaigns. Mailchimp and Xero integrations are named for the New Zealand product, though third-party service fees may apply.

New Zealand billing

New Zealand clinics can create electronic ACC billing files and import remittance advice to match paid items. That is a concrete advantage for practices working with ACC; clinics outside New Zealand should weigh the broader practice tools without relying on this country-specific workflow.

Pricing

Gensolve Practice Manager

Gensolve Practice Manager has custom pricing, billed as a flat monthly access fee based on clinician full-time-equivalent numbers. There is no cost for admin staff, which may suit clinics with substantial administrative teams, but clinician FTE still determines the base fee. Ask for a quote that reflects the practice’s staffing and locations.

Online booking and SMS may cost extra, while migration and training fees depend on customer requirements. The monthly plan includes an online support centre and service team; customers also receive training and a dedicated support team during office hours. Those support provisions are useful during adoption, but training can carry an additional fee, so clarify what the quoted package includes.

Platforms

Gensolve supports Android, iOS, web and Windows. This range gives practices options across mobile devices and desktop environments.

Who it's for

Gensolve is best suited to independent healthcare practices that want scheduling, clinical documentation and practice finances connected in one cloud-based product. New Zealand clinics with ACC billing needs have an additional reason to consider it. Practices primarily seeking a public, predictable price—or those that do not need a broad management system—should compare the quote against more clearly priced options.

Pros and cons

• Broad practice coverage: appointments, records, accounting and reporting sit in one product, reducing the need to assemble these functions separately.
• Useful New Zealand ACC workflow: electronic billing files and remittance matching address a specific administrative need for local clinics.
• Admin users do not add to the stated fee basis: monthly access is based on clinician FTE, with no cost for admin staff.
• Extras can change the cost: booking, SMS, migration and training may incur additional fees, so the base quote may not reflect the full implementation cost.
• Custom pricing requires a quote: practices cannot compare an exact monthly figure without discussing their clinician FTE and requirements with Gensolve.

Alternatives

Physical Therapy Scheduling Software is a useful category comparison for clinics weighing Gensolve against other scheduling products.

• Rehab Guru is worth considering for a smaller budget or a free starting point: its free plan costs nothing and covers 6 clients, with exercise and template access and no sending limits. It does not include add-on modules or customisation.
• OptimisPT is another paid option for practices comparing healthcare software across Android, iOS and web.
• ClinicSource may suit a practice that prefers a published starting price: its plan is $74.95 a month, and additional locations cost $30.95/month.
• PT Practice Pro is an alternative for practices seeking a quote tailored to practice size, disciplines, locations and RCM services.
• SPRY offers paid plans based on visits per full-time provider, with pro-rata pricing for part-time providers and unlimited admin and clerical users on Essentials.
• TM3 is another paid option, with web and Windows support.
• iAM-PT is another paid, web-based alternative.
• Prompt EMR may fit practices seeking flat-rate per-provider pricing by quote, with reminders, digital intake, home exercise program delivery and reporting included.

Verdict

Independent practices should consider Gensolve when they want appointments, clinical records, finances and reporting in a single cloud-based system, especially if a New Zealand clinic needs ACC billing and remittance workflows. Its broad scope and no-cost admin users are compelling; quote-based pricing and possible booking, SMS, migration and training charges are the main reasons to compare alternatives before choosing it.