Shopmetrics NEXT supports mystery shopping, market research, audits and experience management on Android, iOS and the web. Its integrated platform combines performance measurement, customer feedback, analytics and Action Management. Modules include agent and shopper portals, project and fieldwork management, online surveys, survey building, business intelligence, training, partner collaboration and mobile capabilities. Shopmetrics CX supports mystery shopping, internal and retail audits, telephone and web audits, in-store demonstrations, micro-gigs and other projects. Its Field Portal lets users find and complete jobs from home or on the go on any device, with responsive navigation and functions across screens. Action Management covers staff-submitted appeals, plans created by management, and automated plans triggered by failed KPIs. Training includes microlearning with feedback for remediation and reassessment. Partner tools let providers arrange data transfers and manage which project parts are outsourced. Shopmetrics lists privacy, compliance, infrastructure security and backup measures. Pricing is available on request, and prospective customers can schedule a personalized demo.
Who it is for
It suits organizations managing mystery shopping, research, audits or experience programs across field teams. Its portals, project tools, surveys and Action Management address both fieldwork and follow-up.
What is good
- Available on Android, iOS and web.
- Supports multiple audit and research project types.
- Action plans can trigger on failed KPIs.
- Field Portal works across devices and screens.
What to know first
- Pricing is available on request.
- Prospective customers are invited to schedule a demo.
Verdict
Shopmetrics NEXT brings fieldwork, survey, analytics and action-management functions into one platform. Organizations considering it will need to request pricing and arrange a demo to explore the offering.
Get started with Shopmetrics NEXT
- Visit the Shopmetrics NEXT website.
- Schedule a personalized demo through the contact page.
- Choose a plan after discussing pricing with Shopmetrics.
- Use the web platform or its Android and iOS capabilities.
Questions about Shopmetrics NEXT
How much does Shopmetrics NEXT cost?
Pricing is available on request. Prospective customers can schedule a personalized demo.
Which platforms does Shopmetrics NEXT support?
It is available on Android, iOS, and the web.
What kinds of projects can it support?
Shopmetrics CX supports mystery shopping, internal and retail audits, telephone and web audits, in-store demonstrations, micro-gigs, and other projects.
Does it include a mobile shopper app?
Yes. The listed capabilities include a mobile shopper app, and the Field Portal lets users find and complete jobs from any device.
Does Shopmetrics NEXT include GigSpot integration?
Yes. Users receive automatic deep integration with GigSpot for fieldworker and job management at no additional cost.
What security and privacy provisions are listed?
Shopmetrics lists ISO-certified processes, GDPR-driven privacy management, flexible personal-data residency, SSL connections, firewalls, security policies, and database backups.
Shopmetrics NEXT plans and pricing
All plansCompared on mystery shopping software
- Shopper portal
- Yes
- Assignment scheduling
- Yes
- Report form builder
- Yes
- Mobile shopper app
- Yes
- Evidence collection
- multiple
- Shopper payments
- Yes
- Results analytics
- Yes
