Product: Mebius combines mystery shopping, Voice of Customer, audit and compliance, and field training on one retail intelligence platform.
Purpose: The platform measures customer interactions in retail stores and turns observations into actions intended to improve customer numbers and average basket size.
Mystery shopping: Its mystery shopping service covers in-store visits, calls, web journeys, repairs, test drives, declared visits, dealer networks, and competitor visits.
Mystery shopping operations: Mebius says it has a field of 120,000 shoppers, automatic app validation, three levels of quality control, and a first field reading within seven days of kickoff.
Voice of Customer: Voice of Customer combines analysis of online reviews, in-store QR feedback with NPS micro-surveys, and employee feedback through a dedicated WhatsApp channel.
Review sources: The review analysis page names Google, TripAdvisor, Trustpilot, Reddit, and Facebook as supported sources.
Audit and compliance: Audit checks can cover brand standards, HACCP and hygiene, stock availability, age-restricted sales, and regulated banking or insurance sales, with photo evidence and traceability.
Training: Best-Seller provides mobile-first micro-learning triggered by gaps measured in the field.
Integrations: Mebius states it interoperates with Shopmetrics and Sassie and offers a REST API, webhooks, and SSO via OAuth 2.0.
Security and privacy: Mebius says data is hosted in an ISO 27001-certified data centre and that it provides a pre-signed GDPR Data Processing Agreement.
Certifications: The company states that its mystery shopping process is ISO 9001 TÜV-certified and its software has EA33 certification.
Support: Mebius offers a 30-minute call with its international team and describes that team as English-speaking and experienced with international projects.
Who it serves: Mebius describes its international offer for brands and enterprise buyers running customer-experience programmes across Europe, with Italy delivered as a service.
Company history: The company says it has measured Italian retail since 2005.

Where it ranks on Freedom251

Best Mystery Shopping Software in 2026#20 of 21

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Sources

mebius.it/en/· checked 7 Oct 2026
mebius.it/en/about.html· checked 7 Oct 2026
mebius.it/en/measure-mystery-shopping.html· checked 7 Oct 2026
mebius.it/en/listen-voice-of-customer.html· checked 7 Oct 2026
mebius.it/en/evaluate-audit.html· checked 7 Oct 2026
mebius.it/en/method.html· checked 7 Oct 2026
mebius.it/en/international.html· checked 7 Oct 2026