Mebius

Paid Web

What Mebius is

Mebius brings mystery shopping, Voice of Customer, audit and compliance checks, and field training together on a web-based retail intelligence platform. It measures customer interactions and turns observations into actions aimed at improving customer numbers and average basket size. Mystery shopping can include store visits, calls, web journeys, repairs, test drives, declared visits, dealer networks, and competitor visits. Mebius says its field includes 120,000 shoppers, with automatic app validation, three levels of quality control, and a first field reading within seven days of kickoff. Voice of Customer combines online review analysis, QR feedback with NPS micro-surveys, and employee feedback through WhatsApp. Named review sources include Google, TripAdvisor, Trustpilot, Reddit, and Facebook. Audit checks can address brand standards, hygiene, stock, age-restricted sales, and regulated financial sales, with photo evidence and traceability. Best-Seller delivers mobile-first micro-learning based on field-measured gaps. Mebius says it has measured Italian retail since 2005 and serves international brands and enterprise buyers across Europe, with Italy delivered as a service. Pricing is on request; there is no free plan.

Who it suits

Mebius suits brands and enterprise buyers running customer-experience programmes across Europe, particularly those combining retail feedback, compliance checks, and field training. Its international team offers a 30-minute call and supports international projects.

What it does well

Covers store, phone, web, repair, and competitor visits.
Three levels of quality control for mystery shopping.
Review sources include Google, Trustpilot, Reddit, and Facebook.
Audit checks can include photo evidence and traceability.
Offers micro-learning triggered by field-measured gaps.

What to know first

Web platform only.
No free plan; pricing is on request.
Italy is delivered as a service.

Plans

Plan	Billed and limits	Price
Voice of Customer	Fixed cost per store; request a quote by email. · Pricing depends on network size · Free pilot available	On request

As mebius.it lists them, read 7 Oct 2026. The maker's own page has the final word.

Getting started

Visit https://mebius.it/en/ to contact Mebius.
Request pricing for the service and network you need.
Arrange a 30-minute call with the international team.
Discuss a Voice of Customer free pilot if that plan fits your needs.

Verdict

Mebius combines several retail measurement and improvement functions in one platform, from mystery shopping to staff micro-learning. Its pricing is available by request, and the listed international offer is aimed at brands and enterprise buyers.

Questions

How much does Mebius cost?

Mebius is paid, with pricing on request. Voice of Customer is billed as a fixed cost per store, and pricing depends on network size.

Is there a free plan?

No free plan is listed. A free pilot is available for Voice of Customer.

Which platforms does Mebius support?

The listed platform is web.

What does Voice of Customer include?

It combines online review analysis, in-store QR feedback with NPS micro-surveys, and employee feedback through a dedicated WhatsApp channel.

What integrations does Mebius offer?

Mebius states that it interoperates with Shopmetrics and Sassie, and offers a REST API, webhooks, and SSO via OAuth 2.0.

What security and certifications does Mebius describe?

Mebius says data is hosted in an ISO 27001-certified data centre and provides a pre-signed GDPR Data Processing Agreement. It also states its mystery shopping process is ISO 9001 TÜV-certified and its software has EA33 certification.

Facts from Mebius's own pages

Audit and compliance: Audit checks can cover brand standards, HACCP and hygiene, stock availability, age-restricted sales, and regulated banking or insurance sales, with photo evidence and traceability. · mebius.it, 7 Oct 2026
Certifications: The company states that its mystery shopping process is ISO 9001 TÜV-certified and its software has EA33 certification. · mebius.it, 7 Oct 2026
Company history: The company says it has measured Italian retail since 2005. · mebius.it, 7 Oct 2026
Founded: 2005 · mebius.it, 28 Sept 2026
Integrations: Mebius states it interoperates with Shopmetrics and Sassie and offers a REST API, webhooks, and SSO via OAuth 2.0. · mebius.it, 7 Oct 2026
Mystery shopping: Its mystery shopping service covers in-store visits, calls, web journeys, repairs, test drives, declared visits, dealer networks, and competitor visits. · mebius.it, 7 Oct 2026
Mystery shopping operations: Mebius says it has a field of 120,000 shoppers, automatic app validation, three levels of quality control, and a first field reading within seven days of kickoff. · mebius.it, 7 Oct 2026
Product: Mebius combines mystery shopping, Voice of Customer, audit and compliance, and field training on one retail intelligence platform. · mebius.it, 7 Oct 2026
Purpose: The platform measures customer interactions in retail stores and turns observations into actions intended to improve customer numbers and average basket size. · mebius.it, 7 Oct 2026
Review sources: The review analysis page names Google, TripAdvisor, Trustpilot, Reddit, and Facebook as supported sources. · mebius.it, 7 Oct 2026
Security and privacy: Mebius says data is hosted in an ISO 27001-certified data centre and that it provides a pre-signed GDPR Data Processing Agreement. · mebius.it, 7 Oct 2026
Support: Mebius offers a 30-minute call with its international team and describes that team as English-speaking and experienced with international projects. · mebius.it, 7 Oct 2026
Training: Best-Seller provides mobile-first micro-learning triggered by gaps measured in the field. · mebius.it, 7 Oct 2026
Voice of Customer: Voice of Customer combines analysis of online reviews, in-store QR feedback with NPS micro-surveys, and employee feedback through a dedicated WhatsApp channel. · mebius.it, 7 Oct 2026
Who it serves: Mebius describes its international offer for brands and enterprise buyers running customer-experience programmes across Europe, with Italy delivered as a service. · mebius.it, 7 Oct 2026

Where Mebius stands on Freedom251

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