Freedom251 › Mystery Shopping Software
Hyperspace
What Hyperspace is
Hyperspace supports mystery shopping programmes for franchisors and multi-site businesses, including hospitality, retail, bakeries and service companies. Teams can brief shoppers, schedule assignments and manage covert test purchases. Shoppers submit results through the mobile app, with information appearing in a dashboard in real time. The native Audit App for iOS and Android also supports store checks, quality checks and mystery shopping. Shoppers can attach photos and digital signatures, while action management helps teams address documented deviations. Analytics help track customer experience across locations and channels.
The Franchise Manager is web-based and its interface is optimised for PC, tablet and smartphone. The software provides interfaces for importing data from other IT systems and communicating with other applications, and it names CleverReach for mail campaigns. Security measures listed by the maker include SSL encryption, protection against scripting attacks and SQL injection, and password encryption. The maker says data is hosted exclusively in German data centres and the software meets GDPR requirements. Cloud tenants receive updates, patches and technical support; setup, data migration and training are also offered. Economy starts at €55.00 per month, Business at €329.00 per month and Enterprise at €549.00 per month, each plus 19% VAT. An own-server Enterprise Edition costs €33,333.00 once. Standard plans cover systems with up to 100 organisational units, stores or branches; larger systems can request an individual quote.
Who it suits
Hyperspace suits franchisors and businesses that oversee customer experience across multiple branches or locations. It may be useful to teams that need scheduled mystery shopping, mobile evidence capture, analytics and a way to manage follow-up actions.
What it does well
- Schedules shopper assignments and presents submitted results in a real-time dashboard.
- The iOS and Android Audit App supports store checks and quality checks.
- Shoppers can attach photos and digital signatures as evidence.
- Action management supports correction of documented deviations.
- Cloud tenants receive updates, patches and technical support.
- The maker says data is hosted in German data centres and the software meets GDPR requirements.
What to know first
- There is no free plan.
- All listed monthly prices are plus 19% VAT.
- Standard plans cover systems with up to 100 organisational units, stores or branches.
- The Economy plan includes 1 Admin, 2 users, 10 partners and 2 GB storage.
Limits
The Economy plan is €55.00 per month plus 19% VAT and includes 1 Admin, 2 users, 10 partners and 2 GB storage. Standard plans apply to systems with up to 100 organisational units, stores or branches; larger systems require an individual quote.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Business | Monthly fee from 329 €; plus 19% VAT · 1 admin · 5 users · 20 partners · 4 GB storage · own subdomain, database and backup | €329 a month |
| hyperspace Franchise Manager (Enterprise Edition, own-server purchase) | from 33,333 € · Own-server operation · No further licence costs after one-time purchase | €33,333, paid once |
| hyperspace Franchise Manager Enterprise Edition purchase | From 33,333 €; plus 19% VAT · Self-hosted server operation · franchise CRM · franchise scorecard · franchise manual · store check · project management · collaboration | €33,333, paid once |
| Enterprise | Monthly fee from 549 €; plus 19% VAT · 2 admins · 15 users · 50 partners · 8 GB storage · own subdomain, database and backup | €549 a month |
| Economy | Monthly fee from 55 €; plus 19% VAT · 1 admin · 2 users · 10 partners · 2 GB storage | €55 a month |
As hyperspace.gmbh lists them, read 15 Oct 2026. The maker's own page has the final word.
Getting started
- Visit the Hyperspace Franchise Manager website.
- Choose a cloud plan or request an individual quote for a system with more than 100 organisational units, stores or branches.
- Arrange setup, data migration or user training if needed.
- Use the web-based Franchise Manager on a PC, tablet or smartphone.
- Have shoppers use the iOS or Android Audit App to submit results.
Verdict
Choose Hyperspace if you manage customer experience across branches and need shoppers to submit evidence through a mobile app, with results and follow-up actions managed centrally. The Economy plan starts at €55.00 per month plus 19% VAT. Larger systems should ask for an individual quote, and buyers seeking an own-server edition should consider the €33,333.00 one-time purchase.
Questions
Does Hyperspace have a free plan?
No. The listed product is paid, with the Economy plan starting at €55.00 per month plus 19% VAT.
What are the monthly plan prices?
Economy is €55.00 per month, Business is €329.00 per month and Enterprise is €549.00 per month. All prices are plus 19% VAT.
Is there an own-server option?
The Enterprise Edition for own-server operation costs €33,333.00 once. The maker says there are no further licence costs after that purchase.
Which platforms does Hyperspace support?
The listed platforms are web, iOS, Android and self-hosted. The Franchise Manager is web-based, and the Audit App is available for iOS and Android.
What does the Economy plan include?
It includes 1 Admin, 2 users, 10 partners and 2 GB of storage.
Who makes Hyperspace, and where is it based?
Hyperspace was founded in 1998 and is headquartered in Schortens-Roffhausen, Germany.
Facts from Hyperspace's own pages
- API and technology
- An external development partner describes the platform as a ColdFusion/CFML web application with backend interfaces and APIs maintained through staged releases. · groenewold-it.solutions, 15 Oct 2026
- App-account requirement
- Google Play says the Audits app requires a valid Hyperspace Dimensions or Anaquestra Dynamic Platform account with suitable permissions. · play.google.com, 15 Oct 2026
- Audit app
- The native Audit App for iOS and Android lets users plan, perform and evaluate store checks, quality checks and mystery-shopping visits. · hyperspace.gmbh, 15 Oct 2026
- Certification status
- The maker's ISO page says certification to ISO 9001, ISO 27001 and ISO 14001 is in progress and gives an expected completion date of approximately April 2026. · hyperspace.gmbh, 7 Oct 2026
- Company scale
- Hyperspace’s home page claims more than 100 franchise systems, over 8,000 users and more than 210,000 completed store checks. · hyperspace.gmbh, 15 Oct 2026
- Contract management
- The contract manager handles franchise, rental, leasing and other contracts while monitoring renewal and termination dates. · hyperspace.gmbh, 15 Oct 2026
- Corrective actions
- Findings can create assigned corrective measures, with overdue actions repeatedly presented until completion. · hyperspace.gmbh, 15 Oct 2026
- CRM and lead management
- The CRM imports leads from company websites or franchise portals and supports lead processing and personalized email campaigns through CleverReach. · hyperspace.gmbh, 15 Oct 2026
- Customer surveys
- The customer-satisfaction module creates surveys, supports location-rating services and exports results. · hyperspace.gmbh, 15 Oct 2026
- Digital checklists
- Audit workflows use digital checklists, photos, digital signatures and action management to document findings. · hyperspace.gmbh, 15 Oct 2026
- Digital mystery shopping
- Users can plan and manage covert test purchases, while shoppers submit results through the mobile app and data flows to a dashboard in real time. · hyperspace.gmbh, 7 Oct 2026
- Evidence and actions
- The Audit App supports photos and digital signatures, and the software provides action management for correcting documented deviations. · hyperspace.gmbh, 7 Oct 2026
- Founded
- 1998 · hyperspace.gmbh, 28 Sept 2026
- Founded and cloud history
- The company says it was founded in 1998 and became one of Germany’s early cloud providers in 2006. · hyperspace.gmbh, 15 Oct 2026
- Headquarters
- Schortens-Roffhausen, Germany · hyperspace.gmbh, 28 Sept 2026
- Hosting and GDPR
- Hyperspace says its data is hosted exclusively in German data centers and that the service meets GDPR requirements. · hyperspace.gmbh, 15 Oct 2026
- Hosting and privacy
- The maker says its data is hosted exclusively in German data centres and that the software meets GDPR requirements. · hyperspace.gmbh, 7 Oct 2026
- Independent company profile
- LinkedIn lists hyperspace GmbH as a software-development company headquartered in Schortens, Lower Saxony, with 2–10 employees and founded in 1998. · linkedin.com, 15 Oct 2026
- Independent hosting certification
- A BITMi certificate identifies Hyperspace Franchise Manager as Software Hosted in Germany, valid through 31 December 2026. · hyperspace.gmbh, 15 Oct 2026
- Independent technical case study
- Groenewold IT Solutions reports ongoing development work for Hyperspace in ColdFusion/CFML, including API and interface maintenance, performance and release engineering. · groenewold-it.solutions, 15 Oct 2026
- Integrations
- The product page states that hyperspace has numerous interfaces for importing data from other IT systems and communicating with external applications. · hyperspace.gmbh, 15 Oct 2026
- Languages
- The interface and online help are available in German and English, with localized number/date formats and automatic timezone coordination. · hyperspace.gmbh, 15 Oct 2026
- Limit: account dependency
- The mobile audit app cannot be used as a standalone product because a Hyperspace or Anaquestra account is required. · play.google.com, 15 Oct 2026
- Limit: sparse independent feedback
- The available ProvenExpert profile contains only one review, so independent reviewer evidence is limited. · provenexpert.com, 15 Oct 2026
Where Hyperspace stands on Freedom251
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