MemberXP

Paid Web

What MemberXP is

MemberXP is a web platform for credit unions that measures member experiences across journeys such as joining, applying for a loan, and using a mobile app. Credit unions can send surveys bearing their own branding, with question logic for open-ended, closed-ended, nominal, Likert, ordinal, and yes-or-no responses. The platform tracks NPS, Member Effort Score, and other KPIs over time, with peer benchmarking. Its analytics are described as continuously analyzing feedback to identify key drivers and revenue impact. Credit unions can also train members to assess service touchpoints through mystery shopping; reports go through quality control, verification, and audit. Employee experience tools cover onboarding, exit, interaction, and engagement surveys, with more than 300 engagement questions to choose from or the option to write questions. MemberXP supports integrations with core business systems and apps teams already use, and analyzed and raw data can be exported. Customers receive a dedicated Success Manager at no additional cost. MemberXP is now part of Navari; the company says the platform, insights, workflows, data, access, configurations, and support remain unchanged. Pricing is customized by institution size and selected solutions.

Who it suits

MemberXP suits credit unions that want to measure member feedback across service journeys and track experience KPIs over time. It can also serve teams assessing service through mystery shopping or collecting employee experience feedback.

What it does well

Branded surveys support multiple response and question types.
Tracks NPS, Member Effort Score, and other KPIs over time.
Peer benchmarking is available.
Mystery shopping reports undergo quality control, verification, and audit.
Analyzed and raw data can be exported.
Dedicated Success Manager comes at no additional cost.

What to know first

Pricing is customized based on institution size and selected solutions.
The listed platform is web-based.

Plans

Plan	Billed and limits	Price
MemberXP & BankingXP	Pricing customized by financial institution size and selected solutions	On request

As memberxp.com lists them, read 8 Oct 2026. The maker's own page has the final word.

Getting started

Visit the MemberXP website.
Contact MemberXP about pricing tailored to institution size and selected solutions.
Choose the solutions needed for member or employee experience measurement.

Verdict

Credit unions seeking member journey surveys, KPI tracking, and peer benchmarking should consider MemberXP. Its mystery shopping and employee survey tools also cover service touchpoints and staff experience. Institutions that need a published price should look elsewhere, since cost is customized.

Questions

How much does MemberXP cost?

Pricing is customized based on the financial institution's size and selected solutions. A price is available on request.

What can MemberXP measure?

It measures credit union member experiences across journeys such as joining, getting a loan, and using a mobile app. It tracks NPS, Member Effort Score, and other KPIs over time.

Does MemberXP include employee surveys?

Yes. Employee experience features include onboarding, exit, interaction, and engagement surveys. Users can choose from over 300 engagement questions or write their own.

Can MemberXP data be integrated or exported?

Integrations can connect with core business systems and bring survey data into apps teams already use. Both analyzed and raw data can be exported.

Who is responsible for privacy notices and consent?

MemberXP says it processes client-collected personal data as a processor under client direction. Clients are responsible for applicable notices, disclosures, and consent.

Facts from MemberXP's own pages

Analytics: The site says MemberXP analyzes feedback 24/7 to help identify key drivers and revenue impact. · memberxp.com, 8 Oct 2026
Audience: The platform is built to help credit unions put members at the center of decisions. · memberxp.com, 8 Oct 2026
Company transition: MemberXP says it is now part of Navari and that the platform, insights, workflows, data, access, configurations, and support remain unchanged. · memberxp.com, 8 Oct 2026
Data export: The MemberXP site says analyzed and raw data can be exported. · memberxp.com, 8 Oct 2026
Employee experience: Employee experience features include onboarding, exit, interaction, and engagement surveys; the site says users can choose from over 300 engagement questions or write their own. · memberxp.com, 8 Oct 2026
Headquarters: Royal Oak, Michigan, United States · memberxp.com, 28 Sept 2026
Integrations: The pricing page describes integration with core business systems, while the MemberXP site says integrations can bring survey data into apps teams already use. · navari.com, 8 Oct 2026
Metrics: It tracks NPS, Member Effort Score, and other KPIs over time, with peer benchmarking. · memberxp.com, 8 Oct 2026
Mystery shopping: Credit union members can be trained to assess service touchpoints, and reports go through quality control, verification, and audit. · memberxp.com, 8 Oct 2026
Pricing: The pricing page says cost is customized based on the financial institution's size and selected solutions. · navari.com, 8 Oct 2026
Privacy roles: The privacy policy says MemberXP processes client-collected personal data as a processor under client direction, with clients responsible for applicable notices, disclosures, and consent. · memberxp.com, 8 Oct 2026
Purpose: MemberXP measures credit union member experiences across journeys such as joining, getting a loan, and using a mobile app. · memberxp.com, 8 Oct 2026
Security: MemberXP says it uses physical, technical, and organizational measures to protect personal data in a controlled server environment. · memberxp.com, 8 Oct 2026
Support: The site says customers receive a dedicated Success Manager at no additional cost. · memberxp.com, 8 Oct 2026
Surveys: It offers credit-union-branded surveys and advanced logic for open-ended, closed-ended, nominal, Likert, ordinal, and yes-or-no questions. · memberxp.com, 8 Oct 2026

Where MemberXP stands on Freedom251

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