MemberXP is a web platform for credit unions that measures member experiences across journeys such as joining, applying for a loan, and using a mobile app. Credit unions can send surveys bearing their own branding, with question logic for open-ended, closed-ended, nominal, Likert, ordinal, and yes-or-no responses. The platform tracks NPS, Member Effort Score, and other KPIs over time, with peer benchmarking. Its analytics are described as continuously analyzing feedback to identify key drivers and revenue impact. Credit unions can also train members to assess service touchpoints through mystery shopping; reports go through quality control, verification, and audit. Employee experience tools cover onboarding, exit, interaction, and engagement surveys, with more than 300 engagement questions to choose from or the option to write questions. MemberXP supports integrations with core business systems and apps teams already use, and analyzed and raw data can be exported. Customers receive a dedicated Success Manager at no additional cost. MemberXP is now part of Navari; the company says the platform, insights, workflows, data, access, configurations, and support remain unchanged. Pricing is customized by institution size and selected solutions.
Who it is for
MemberXP suits credit unions that want to measure member feedback across service journeys and track experience KPIs over time. It can also serve teams assessing service through mystery shopping or collecting employee experience feedback.
What is good
- Branded surveys support multiple response and question types.
- Tracks NPS, Member Effort Score, and other KPIs over time.
- Peer benchmarking is available.
- Mystery shopping reports undergo quality control, verification, and audit.
- Analyzed and raw data can be exported.
- Dedicated Success Manager comes at no additional cost.
What to know first
- Pricing is customized based on institution size and selected solutions.
- The listed platform is web-based.
Verdict
Credit unions seeking member journey surveys, KPI tracking, and peer benchmarking should consider MemberXP. Its mystery shopping and employee survey tools also cover service touchpoints and staff experience. Institutions that need a published price should look elsewhere, since cost is customized.
Get started with MemberXP
- Visit the MemberXP website.
- Contact MemberXP about pricing tailored to institution size and selected solutions.
- Choose the solutions needed for member or employee experience measurement.
Questions about MemberXP
How much does MemberXP cost?
Pricing is customized based on the financial institution's size and selected solutions. A price is available on request.
What can MemberXP measure?
It measures credit union member experiences across journeys such as joining, getting a loan, and using a mobile app. It tracks NPS, Member Effort Score, and other KPIs over time.
Does MemberXP include employee surveys?
Yes. Employee experience features include onboarding, exit, interaction, and engagement surveys. Users can choose from over 300 engagement questions or write their own.
Can MemberXP data be integrated or exported?
Integrations can connect with core business systems and bring survey data into apps teams already use. Both analyzed and raw data can be exported.
Who is responsible for privacy notices and consent?
MemberXP says it processes client-collected personal data as a processor under client direction. Clients are responsible for applicable notices, disclosures, and consent.
MemberXP plans and pricing
All plansCompared on mystery shopping software
- Shopper portal
- Yes
- Assignment scheduling
- Yes
- Shopper payments
- Yes
- Results analytics
- Yes
