Side by side
Hyperspace vs MemberXP
Both stand on mystery shopping software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Choose Hyperspace if you manage customer experience across branches and need shoppers to submit evidence through a mobile app, with results and follow-up actions managed centrally. The Economy plan starts at €55.00 per month plus 19% VAT. Larger systems should ask for an individual quote, and buyers seeking an own-server edition should consider the €33,333.00 one-time purchase.
Visit HyperspaceCredit unions seeking member journey surveys, KPI tracking, and peer benchmarking should consider MemberXP. Its mystery shopping and employee survey tools also cover service touchpoints and staff experience. Institutions that need a published price should look elsewhere, since cost is customized.
Visit MemberXPThe facts
| Hyperspace | MemberXP | |
|---|---|---|
| Free plan | No | Not published |
| Open source | Not published | Not published |
| Runs on | Android, API, iPhone, Self-hosted, Web | Web |
| Lowest paid plan | Economy: €55 a month | Free or on request |
| Plans published | 5 | 1 |
| Maker | Not published | Not published |
| Website | hyperspace.gmbh | memberxp.com |
| On mystery shopping software | #9 of 21 | #13 of 21 |
Hyperspace: what it does well
- Schedules shopper assignments and presents submitted results in a real-time dashboard.
- The iOS and Android Audit App supports store checks and quality checks.
- Shoppers can attach photos and digital signatures as evidence.
- Action management supports correction of documented deviations.
- Cloud tenants receive updates, patches and technical support.
What to know first
- There is no free plan.
- All listed monthly prices are plus 19% VAT.
- Standard plans cover systems with up to 100 organisational units, stores or branches.
- The Economy plan includes 1 Admin, 2 users, 10 partners and 2 GB storage.
MemberXP: what it does well
- Branded surveys support multiple response and question types.
- Tracks NPS, Member Effort Score, and other KPIs over time.
- Peer benchmarking is available.
- Mystery shopping reports undergo quality control, verification, and audit.
- Analyzed and raw data can be exported.
What to know first
- Pricing is customized based on institution size and selected solutions.
- The listed platform is web-based.
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