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Runbooks
What Runbooks is
Runbooks is a web platform combining IT service management, asset management, and business operations for internal IT departments, managed service providers, and organizations supporting 50 to 5,000 users. ITSM tools include help desk and ticketing, grouped incident management, knowledgebase and documentation, task management, and CSAT tracking. Asset features cover inventory and lifecycle management, warranties, software and subscriptions, QR code tracking, and service management. Business tools include CRM and client management, quarterly business reviews, budget creation and forecasting, shipping and courier logs, and vendor management. Security features list audit logs, multi-factor authentication, and password management. Analytics provide automated reports, satisfaction tracking, quality assurance, and technology KPI analytics. Runbooks says modules work together without bolt-on integrations, and states SOC 2 compliance with 99.9% uptime. SLA and change management, plus purchase order management, are roadmap items. One plan costs $25 a month, billed per Tech per month.
Who it suits
Runbooks suits internal IT teams, managed service providers, and growing organizations supporting 50 to 5,000 users. It is aimed at groups wanting service, asset, and business operations in one web platform.
What it does well
- Help desk and grouped incident management
- Inventory, warranties, and QR tracking
- CRM and vendor management tools
- Audit logs and multi-factor authentication
- Automated reports and KPI analytics
What to know first
- SLA and change management are roadmap items
- Purchase order management is roadmap
- Web platform only
- Single paid plan
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| One plan. Everything included. | per Tech per month · No tiers; no hidden fees | $25 a month |
As runbooks.com lists them, read 5 Oct 2026. The maker's own page has the final word.
Verdict
Runbooks puts ITSM, asset, business, security, and reporting tools in one web service. Buyers should note that SLA, change-management, and purchase-order features are not yet listed as available.
Facts from Runbooks's own pages
- Asset management
- ITAM features include inventory and lifecycle management, warranty tracking, software and subscription management, QR code asset tracking, and service management. · runbooks.com, 5 Oct 2026
- Audience
- The product is for internal IT departments, managed service providers, and growing organizations supporting 50 to 5,000 users. · runbooks.com, 5 Oct 2026
- Availability
- The homepage describes Runbooks as a software platform and provides no download or other platform details. · runbooks.com, 5 Oct 2026
- Business operations
- BizOps features include CRM and client management, quarterly business reviews, budget creation and forecasting, shipping and courier logs, and vendor management. · runbooks.com, 5 Oct 2026
- Compliance and uptime
- The homepage states that Runbooks is SOC 2 compliant and has 99.9% uptime. · runbooks.com, 5 Oct 2026
- Integrations
- The maker says the product's modules work together in one integrated platform without bolt-on integrations. · runbooks.com, 5 Oct 2026
- IT service management
- ITSM features include help desk and ticketing, grouped incident management, knowledgebase and documentation, task management, and CSAT tracking. · runbooks.com, 5 Oct 2026
- Maker attribution
- The homepage quotes Erin Kelley, identified as owner of Simply Smart Technology, describing building the tool for their business. · runbooks.com, 5 Oct 2026
- Product
- Runbooks is an all-in-one platform for IT teams and IT service providers to manage service delivery, assets, and business operations. · runbooks.com, 5 Oct 2026
- Reporting
- Analytics features include automated reports, user satisfaction tracking, quality assurance, and tech KPI analytics. · runbooks.com, 5 Oct 2026
- Roadmap limits
- SLA and change management, and purchase order management, are marked as roadmap features. · runbooks.com, 5 Oct 2026
- Security features
- Listed security features include audit logs, multi-factor authentication, and password management. · runbooks.com, 5 Oct 2026
- Support
- The homepage describes Runbooks support as top rated. · runbooks.com, 5 Oct 2026
Where Runbooks stands on Freedom251
- IT Knowledge Base Software#55 of 60