No. 48 of 61 ·IT Knowledge Base Software

Xurrent ITSM

Web · API

Freedom report

One barScore 5.0

Free tierNo free tier on record
Open codeNo open-source code on record
Runs widely1 of 6 device platforms
DocumentedPlans, terms and facts published

Xurrent ITSM is ranked #48 of 61 in IT knowledge base software on Freedom251. It runs on API, Web. There is no free plan.

Xurrent ITSM plans and pricing

All plans

Corporate Not published 50 platform users/month · ITSM + limited ESM · 3 templated integrations · support desk business hours xurrent.com · 2 Oct 2026

MSP Corporate Not published 50 platform users/month · ITSM + limited ESM · licenses shareable among customers xurrent.com · 2 Oct 2026

Starter Not published 20 platform users/month · ITSM only · limited specialist users · 0 templated integrations xurrent.com · 2 Oct 2026

Enterprise Not published 100 platform users/month · ITSM + unlimited ESM · unlimited templated integrations · 24x7 escalation support xurrent.com · 2 Oct 2026

MSP Enterprise Not published 100 platform users/month · ITSM + unlimited ESM · licenses shareable among customers · 24/7 escalation support xurrent.com · 2 Oct 2026

Compared on IT knowledge base software

Free plan: No
Internal employee portal: Yes
Runbook support: Yes
AI-powered search: Yes
Slack access: Yes
Microsoft Teams access: Yes
Single sign-on: Yes

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The record

Purpose: Xurrent ITSM is a service management platform for service desk teams to resolve issues, meet ITIL standards, and scale service delivery.
Request management: AI classifies, prioritizes, and routes incoming requests based on intent and context.
ITIL processes: The platform provides incident, problem, request, change, and release management with automated workflows.
Self service: A self-service portal and continuously learning knowledge base help users resolve common issues themselves.
Reporting: Real-time dashboards and ITIL-aligned reporting track SLAs, backlog health, resolution trends, and service quality.
Integrations: The product provides an API-first architecture and pre-built integrations; the listed integrations include Atlassian Jira.
Integration methods: Xurrent documents iPaaS connectors, templated connections, API tokens, webhooks, and an MCP server for connecting external tools and services.
Security certifications: Xurrent states that it has ISO 27001 and ISO 27018 certifications, and that customers can request its latest SOC 2 Type 2 report.
Data residency: Xurrent says customer data is stored in the region selected by the customer and is not stored or transferred elsewhere.
Support: Pricing tiers include access to Xurrent Support, with higher tiers listing support desk business-hours coverage and 24x7 escalation support.
Trial and free plan: Xurrent says it does not offer freemium ITSM, but organizations can request a guided proof of concept or sandbox before purchasing.
Pricing: Xurrent does not publish specific license prices and directs organizations to contact it for pricing details.
Intended customers: The corporate tiers describe Starter for smaller organizations, Corporate for SMBs up to 5,000 employees, and Enterprise for organizations with 5,000 or more employees.
Headquarters: Santa Barbara, California, USA; Austin, Texas, USA

Where it ranks on Freedom251

Best IT Knowledge Base Software in 2026#48 of 61

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Sources

xurrent.com/solutions/it-service-management· checked 2 Oct 2026
xurrent.com/help/integrations· checked 2 Oct 2026
xurrent.com/security· checked 2 Oct 2026
xurrent.com/pricing/it-service-management· checked 2 Oct 2026