Side by side
Process Street vs Xurrent ITSM
Both stand on it knowledge base software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Paid WebiPhoneAndroid
Process Street combines workflow logic and webhook triggers with specified plan limits for records, users, actions, and API calls. Review those limits and request pricing before selecting a plan.
Visit Process Street
Paid APIWeb
Xurrent ITSM combines AI-assisted intake, ITIL workflows, self-service, reporting, and extensive connection methods. Organizations can request a sandbox before purchase, but pricing and support scope depend on the selected tier.
Visit Xurrent ITSMThe facts
| Process Street | Xurrent ITSM | |
|---|---|---|
| Free plan | No | No |
| Open source | Not published | Not published |
| Runs on | Web, iPhone, Android | API, Web |
| Lowest paid plan | Free or on request | Free or on request |
| Plans published | 3 | 5 |
| Maker | Process Street | Not published |
| Website | process.st | xurrent.com |
| On it knowledge base software | #53 of 60 | #57 of 60 |
Process Street: what it does well
- Supports multi-step workflows and conditional logic.
- Webhook triggers are available.
- Lists 100 included task runs.
- Available on web, iOS, and Android.
- Lists 10 native connectors.
What to know first
- No free plan is listed.
- Pricing is available on request.
- Startup allows five users.
- Startup includes 100 automation actions monthly.
Xurrent ITSM: what it does well
- AI classifies and routes incoming requests
- Covers incident, problem, change, and release management
- Self-service portal and learning knowledge base
- Real-time SLA and backlog dashboards
- Supports APIs, webhooks, and pre-built integrations
What to know first
- No free ITSM plan is offered
- Specific license prices are not published
- Starter includes zero templated integrations
- Higher support coverage is tier-dependent
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