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Runbook
What Runbook is
Runbook is a browser-based cloud platform for manuals and standard operating procedures that people and AI can search, follow, and execute. Its editor supports tables, images, PDFs, maps, and slides, with search, folders, and categories for organization. Forms can branch conditionally, send data to Google Sheets, email tailored messages, and push updates to Slack or other apps. Uploaded images can receive text and callouts in the browser. Manuals may stay internal for logged-in users or publish on a custom domain as branded documentation. Runbook describes MCP-compliant AI access for local and remote use, including manual search, policy summaries, and process execution. It is mobile and tablet ready and lists an internal employee portal, AI-powered search, Slack access, single sign-on, and support. All features are free for 30 days without a credit card, with no automatic charge afterward. Paid plans start at 40.00 USD monthly; annual billing is advertised at 5% off, and prices exclude tax.
Who it suits
Runbook suits teams documenting repeatable work across HR, support, IT, sales, operations, development, education, hospitality, and other listed fields. It also fits organizations publishing internal or branded external documentation.
What it does well
- Editor handles many document formats
- Conditional forms connect to Google Sheets
- AI can search and execute processes
- Publish internal or custom-domain manuals
- 30-day full-feature trial without card
What to know first
- Starter plan has no SAML SSO
- Paid prices exclude tax
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Standard | 20 members · 200 guest users · 5 workspaces · 100K public page views/mo · 100GB storage · SAML SSO | $180 a month |
| Starter | 5 members · 0 guest users · 1 workspace · 20K public page views/mo · 20GB storage · no SAML SSO | $40 a month |
| Premium | 50 members · 1,000 guest users · 500 workspaces · 300K public page views/mo · 300GB storage · SAML SSO | $600 a month |
| Enterprise | 300 members · unlimited guest users · 500 workspaces · 1M public page views/mo · 300GB storage · SAML SSO | On request |
As runbookapp.com lists them, read 2 Oct 2026. The maker's own page has the final word.
Verdict
Runbook combines SOP authoring, workflow forms, publishing, and MCP-compliant AI access in a browser service. Its 30-day trial includes every feature, while paid plans begin at $40 a month.
Facts from Runbook's own pages
- AI support
- Runbook describes itself as MCP-compliant for local and remote use, allowing AI to search manuals, summarize policies, and execute processes. · runbookapp.com, 2 Oct 2026
- Audience
- The site names HR, customer support, IT, sales, operations, software development, maintenance, education, food service, hospitality, and construction teams as use cases. · runbookapp.com, 2 Oct 2026
- Availability
- The maker describes Runbook as a SaaS service that runs in a browser and says its manuals are mobile and tablet ready. · runbookapp.com, 2 Oct 2026
- Billing
- The site advertises 5% off annual billing and says prices exclude tax. · runbookapp.com, 2 Oct 2026
- Founded
- 2015 · runbookapp.com, 28 Sept 2026
- Image annotation
- Users can add text and callouts directly to uploaded images in the browser. · runbookapp.com, 2 Oct 2026
- Manual editor
- The online editor supports tables, images, PDFs, maps, and slides, with search, folders, and categories. · runbookapp.com, 2 Oct 2026
- Messaging
- Forms can send tailored emails and push real-time updates to Slack or third-party apps. · runbookapp.com, 2 Oct 2026
- Product
- Runbook is a cloud-based manual and SOP platform that lets teams and AI read, follow, and execute documented processes. · runbookapp.com, 2 Oct 2026
- Publishing
- Manuals can be kept internal for logged-in users or published on a custom domain as a branded help and documentation site. · runbookapp.com, 2 Oct 2026
- Security
- The pricing table lists SAML single sign-on for Standard, Premium, and Enterprise, but not Starter. · runbookapp.com, 2 Oct 2026
- Support
- The English site provides a Talk to us link to its support site for contact. · runbookapp.com, 2 Oct 2026
- Trial
- All features are free for 30 days, no credit card is required, and the site says users are never auto-charged after the trial. · runbookapp.com, 2 Oct 2026
- Workflows
- Forms inside manuals support conditional branching and can send submitted data to Google Sheets. · runbookapp.com, 2 Oct 2026
Where Runbook stands on Freedom251
- IT Knowledge Base Software#51 of 60