IT Glue

Name: IT Glue
Price: 29 USD

IT Glue is ranked #53 of 138 in knowledge base software on Freedom251, made by IT Glue (Vancouver, British Columbia, Canada). It runs on Android, API, Browser extension, iOS, Web. There is no free plan. Paid plans start at $29/mo.

IT Glue plans and pricing

All plans

Basic $29/mo Per user per month; 36-month term; 5-user minimum; one-time onboarding fee applies. 5-user minimum · 1 integration · one-way PSA/CRM sync · one-way RMM sync · unlimited organizations and documentation itglue.com · 29 Sept 2026

Basic Not published 5 user minimum itglue.com · 20 Sept 2026

Select $38/mo Per user per month; 36-month term; 5-user minimum; one-time onboarding fee applies. 5-user minimum · 2 integrations · two-way PSA/CRM sync · one-way RMM sync · unlimited organizations and documentation itglue.com · 29 Sept 2026

Select Not published 5 user minimum itglue.com · 20 Sept 2026

Enterprise $44/mo Per user per month; 36-month term; 5-user minimum; one-time onboarding fee applies. 5-user minimum · 1–4 user options available for $49–102/user · unlimited integrations · two-way PSA/CRM sync · unlimited organizations and documentation itglue.com · 29 Sept 2026

Enterprise Not published 5 user minimum · 1-4 user options available for $49-102/user itglue.com · 20 Sept 2026

Compared on knowledge base software

Free plan: No
SSO support: Yes

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IT Glue

Free plan: No
SSO support: Yes
Purpose: IT Glue is a structured IT documentation platform for IT service providers and IT teams.
Documentation: The platform organizes IT information in a structured documentation framework and links related items through relationship mapping.
Password management: Its password management includes an integrated vault, immutable audit trail, version control, and rollback.
Automation: IT Glue describes AI-powered automation that captures clicks and keystrokes to generate step-by-step SOPs.
Integrations: IT Glue says it has 60+ native integrations across PSA, RMM, BDR, and other platforms, and offers a public API for custom integrations.
Integration examples: The maker lists ConnectWise Manage, Autotask PSA, Kaseya BMS, ServiceNow, Ninja RMM, and Microsoft 365 among its integrations.
Security compliance: IT Glue states that it complies with SOC 2 Type II and enforces multifactor authentication on all accounts.
Password encryption: The security page says IT Glue passwords use AES-256 encryption and Vault items use client-side AES-256-GCM encryption with a user-specific passphrase.
Mobile: The iOS and Android app lets users view and edit passwords and view configurations, locations, contacts, and flexible assets.
Support: All IT Glue customers can access in-app technical support, and the maker provides a knowledge base and Kaseya University courses.
Hosting: IT Glue is offered as SaaS, and the pricing page says there is no on-premises version.
Plan pricing and billing: The listed per-user monthly prices are based on a 36-month term, while the FAQ says the credit card is billed monthly in USD.
Price from: $29/mo

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Where it ranks on Freedom251

Best Knowledge Base Software in 2026#53 of 138
Best IT Knowledge Base Software in 2026#30 of 60
Best Technical Documentation Software in 2026#26 of 35
Best Network Documentation Software in 2026#16 of 26
Best Managed Service Provider Software in 2026#12 of 26
Best IT Documentation Software in 2026#13 of 19

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Sources

itglue.com· checked 20 Sept 2026
itglue.com/company/· checked 29 Sept 2026
itglue.com/features/· checked 29 Sept 2026
itglue.com/integrations/· checked 29 Sept 2026
itglue.com/resources/itglue-security/· checked 29 Sept 2026
itglue.com/features/mobile/· checked 29 Sept 2026
itglue.com/company/support/· checked 29 Sept 2026
itglue.com/pricing/· checked 29 Sept 2026