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IT Glue

by IT Glue

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IT Glue's own site

What IT Glue is

IT Glue is a structured documentation platform for IT service providers and IT teams. It organizes IT information and links related items through relationship mapping, helping teams keep documentation connected. Its password management includes an integrated vault, an immutable audit trail, version control, and rollback. IT Glue also describes AI-powered automation that captures clicks and keystrokes to create step-by-step standard operating procedures.

The platform lists more than 60 native integrations across PSA, RMM, BDR, and other platforms, plus a public API for custom integrations. Examples include ConnectWise Manage, Autotask PSA, Kaseya BMS, ServiceNow, Ninja RMM, and Microsoft 365. Its iOS and Android apps let users view and edit passwords and view configurations, locations, contacts, and flexible assets. IT Glue is delivered as SaaS and has no on-premises version. Basic costs $29 a month, Select costs $38 a month, and Enterprise costs $44 a month, each per user per month on a 36-month term. All three plans have a five-user minimum, and a one-time onboarding fee applies.

Who it suits

IT Glue suits IT service providers and IT teams that need structured documentation, linked records, and password management. Its integrations and mobile apps also suit teams working across PSA, RMM, BDR, and other platforms.

What it does well

  • Relationship mapping links related IT documentation.
  • Password tools include an integrated vault, audit trail, version control, and rollback.
  • More than 60 native integrations plus a public API.
  • iOS and Android apps support password editing and asset viewing.
  • Multifactor authentication is enforced on all accounts.

What to know first

  • There is no free plan.
  • All listed plans have a five-user minimum and a one-time onboarding fee.
  • There is no on-premises version.
  • Plans use a 36-month term.

Limits

The cheapest plan, Basic, is $29 per user per month on a 36-month term, with a five-user minimum and a one-time onboarding fee. It includes one integration, one-way PSA/CRM sync, and one-way RMM sync.

Plans

PlanBilled and limitsPrice
BasicPer user per month; 36-month term; 5-user minimum; one-time onboarding fee applies. · 5-user minimum · 1 integration · one-way PSA/CRM sync · one-way RMM sync · unlimited organizations and documentation$29 a month
SelectPer user per month; 36-month term; 5-user minimum; one-time onboarding fee applies. · 5-user minimum · 2 integrations · two-way PSA/CRM sync · one-way RMM sync · unlimited organizations and documentation$38 a month
EnterprisePer user per month; 36-month term; 5-user minimum; one-time onboarding fee applies. · 5-user minimum · 1–4 user options available for $49–102/user · unlimited integrations · two-way PSA/CRM sync · unlimited organizations and documentation$44 a month

As itglue.com lists them, read 29 Sept 2026. The maker's own page has the final word.

Getting started

  1. Visit the IT Glue website.
  2. Choose Basic, Select, or Enterprise, each with a five-user minimum.
  3. Plan for the one-time onboarding fee and 36-month term.
  4. Use the SaaS platform through web, Android, iOS, API, or extension access.
  5. Connect supported native integrations or use the public API for custom integrations.

Verdict

IT service providers and IT teams that want structured documentation, password controls, and broad integrations should consider IT Glue. The Basic plan starts at $29 per user per month on a 36-month term. Look elsewhere if you need a free plan or on-premises deployment.

Questions

Does IT Glue have a free plan?

No. IT Glue is a paid product.

How much do the plans cost?

Basic is $29 per user per month, Select is 38.00 USD, and Enterprise is 44.00 USD. Listed per-user monthly prices are based on a 36-month term; the FAQ says the credit card is billed monthly in USD.

What is included in Basic?

Basic includes one integration, one-way PSA/CRM sync, one-way RMM sync, and unlimited organizations and documentation. It has a five-user minimum, and a one-time onboarding fee applies.

Which platforms are supported?

IT Glue lists Android, iOS, web, API, and extension platforms.

Does IT Glue have an on-premises version?

No. IT Glue is offered as SaaS, and there is no on-premises version.

Who makes IT Glue?

The maker is IT Glue, headquartered in Vancouver, British Columbia, Canada. It was founded in 2013.

Facts from IT Glue's own pages

Automation
IT Glue describes AI-powered automation that captures clicks and keystrokes to generate step-by-step SOPs. · itglue.com, 29 Sept 2026
Documentation
The platform organizes IT information in a structured documentation framework and links related items through relationship mapping. · itglue.com, 29 Sept 2026
Founded
2013 · itglue.com, 28 Sept 2026
Free plan
No · itglue.com, 20 Sept 2026
Headquarters
Vancouver, British Columbia, Canada · itglue.com, 28 Sept 2026
Hosting
IT Glue is offered as SaaS, and the pricing page says there is no on-premises version. · itglue.com, 29 Sept 2026
Integration examples
The maker lists ConnectWise Manage, Autotask PSA, Kaseya BMS, ServiceNow, Ninja RMM, and Microsoft 365 among its integrations. · itglue.com, 29 Sept 2026
Integrations
IT Glue says it has 60+ native integrations across PSA, RMM, BDR, and other platforms, and offers a public API for custom integrations. · itglue.com, 29 Sept 2026
Mobile
The iOS and Android app lets users view and edit passwords and view configurations, locations, contacts, and flexible assets. · itglue.com, 29 Sept 2026
Password encryption
The security page says IT Glue passwords use AES-256 encryption and Vault items use client-side AES-256-GCM encryption with a user-specific passphrase. · itglue.com, 29 Sept 2026
Password management
Its password management includes an integrated vault, immutable audit trail, version control, and rollback. · itglue.com, 29 Sept 2026
Plan pricing and billing
The listed per-user monthly prices are based on a 36-month term, while the FAQ says the credit card is billed monthly in USD. · itglue.com, 29 Sept 2026
Purpose
IT Glue is a structured IT documentation platform for IT service providers and IT teams. · itglue.com, 29 Sept 2026
Security compliance
IT Glue states that it complies with SOC 2 Type II and enforces multifactor authentication on all accounts. · itglue.com, 29 Sept 2026
SSO support
Yes · itglue.com, 20 Sept 2026
Support
All IT Glue customers can access in-app technical support, and the maker provides a knowledge base and Kaseya University courses. · itglue.com, 29 Sept 2026

Where IT Glue stands on Freedom251

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