Freedom251 › Managed Service Provider Software
IT Portal
What IT Portal is
IT Portal is a platform for keeping IT infrastructure information, technical records, credentials, configurations, and knowledge bases together. It is offered as cloud or on-premises software and is available through web, Android, iOS, API, and self-hosted deployments. Information can be arranged by sites, facilities, cabinets, and IP networks, with a Synopsis View dashboard, relationship mapping, and expiration alerts. Centralized password management is built into the documentation environment and provides auditability. The Open API 3.0 handles bulk reads and writes for Portal objects, files, credentials, and relationships; API access is included in every plan. The maker lists more than 40 integrations, including ConnectWise, Autotask, HaloPSA, NinjaOne, Kaseya, Atera, Microsoft 365, Active Directory, Auvik, and VMware vSphere. Listed security controls include two-factor authentication, audit trails, granular object permissions, and AES-256 encryption, while the pricing information describes SOC 2 compliance with independently audited controls. iOS and Android apps support secure viewing, editing, and updating of documentation. Pricing starts at $9/user/mo, with no free plan or trial. Teams of 20 or more receive guided onboarding, migration, training, integration setup, and support through day 90.
Who it suits
IT Portal suits managed service providers and IT departments that need structured infrastructure documentation, password control, and knowledge management. Its onboarding and pricing are oriented toward organizations with 20 or more users.
What it does well
- Cloud and on-premises deployment options
- Open API 3.0 included in every plan
- More than 40 listed integrations
- Centralized, auditable password management
- iOS and Android documentation apps
- Two-factor authentication and AES-256 encryption
What to know first
- No free plan
- No free trial
- Pricing and onboarding are oriented toward 20+ user teams
- Additional client users cost $1/user/month
Limits
There is no free plan or trial. Plans include 24 free client company users; additional client users are priced at $1/user/month. The listed 20–35-user plans start with 400GB of storage, based on 20GB per user.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Cloud — annual billing | 20% yearly discount at checkout | On request |
| Cloud — 51–100 users | $14 | user/month (51-100 users) · 51–100 users · 24 free client users | $14 a month |
| On Premises — 51–100 users | $14 | user/month (51-100 users) · 51–100 users · 24 free client users | $14 a month |
| Cloud — 100–125 users | $1400 | (flat)/month (100-125 users) · 100–125 users · 24 free client users | $1,400 a month |
| On Premises — 100–125 users | $1400 | (flat)/month (100-125 users) · 100–125 users · 24 free client users | $1,400 a month |
| On Premises — 20–35 users | $20 | user/month (20-35 users) · 20–35 users · starting at 400GBs of storage (20GBs per user) · 24 free client users | $20 a month |
| Cloud — 20–35 users | $20 | user/month (20-35 users) · 20–35 users · starting at 400GBs of storage (20GBs per user) · 24 free client users | $20 a month |
| On Premises — 36–50 users | $700 | (flat)/month (36-50 users) · 36–50 users · 24 free client users | $700 a month |
The first 8 of 11 plans, as itportal.com lists them, read 20 Sept 2026. The maker's own page has the final word. Every plan
Getting started
- Open the IT Portal website
- Choose cloud or on-premises deployment
- Select a team-size plan
- Create the subscription
- Use guided onboarding for migration, training, and integrations
Verdict
Choose IT Portal if your MSP or IT department needs documentation, credentials, relationships, integrations, and security controls in one system. Look elsewhere if you need a free starting tier, a free trial, or a service positioned for very small teams.
Questions
How much does IT Portal cost?
Pricing starts at $9/user/mo. Listed examples include $20.00 per month for cloud or on-premises plans serving 20–35 users, $700.00 per month for 36–50 users, and $1400.00 per month for 100–125 users.
Is there a free plan or trial?
No. IT Portal lists neither a free plan nor a free trial.
Which platforms are supported?
IT Portal lists Android, iOS, web, API, and self-hosted platforms.
Does IT Portal provide an API?
Yes. Open API 3.0 supports bulk reads and writes for portal objects, files, credentials, and relationships, and API access is included in every plan.
What integrations are available?
The maker lists more than 40 integrations, including ConnectWise, Autotask, HaloPSA, NinjaOne, Kaseya, Atera, Microsoft 365, Active Directory, Auvik, and VMware vSphere.
Is single sign-on supported?
Yes. SSO and single sign-on are listed as supported.
Facts from IT Portal's own pages
- API
- The Open API 3.0 supports bulk reads and writes for Portal objects, files, credentials, and relationships, and the pricing page says API access is included in every plan. · itportal.com, 30 Sept 2026
- Audience
- The maker describes the product as built for MSPs and IT departments, with its current pricing and onboarding oriented toward teams of 20 or more users. · itportal.com, 30 Sept 2026
- Billing and refund
- The maker advertises month-to-month billing without a contract, pro-rated billing to the minute, and a 90-day money-back guarantee. · itportal.com, 30 Sept 2026
- Client users
- Plans include 24 free client company users, with additional client users priced at $1/user/month. · itportal.com, 30 Sept 2026
- Company
- The company identifies itself as IT Portal Inc. and lists its address as 204 E Orange St, Suite 301, Lakeland, Florida 33801. · itportal.com, 30 Sept 2026
- Compliance
- The pricing page describes IT Portal as SOC 2 compliant with independently audited security controls. · itportal.com, 30 Sept 2026
- Documentation features
- The platform organizes IT information by sites, facilities, cabinets, and IP networks, and includes a Synopsis View dashboard, relationship mapping, and expiration alerts. · itportal.com, 30 Sept 2026
- Founded
- The company says it has earned customer trust since 2007 and identifies Alex Cabral as its founder. · itportal.com, 30 Sept 2026
- Headquarters
- Lakeland, Florida, United States · itportal.com, 28 Sept 2026
- Integrations
- The maker lists 40+ integrations, including ConnectWise, Autotask, HaloPSA, NinjaOne, Kaseya, Atera, Microsoft 365, Active Directory, Auvik, and VMware vSphere. · itportal.com, 30 Sept 2026
- Mobile apps
- The maker says its mobile app for iOS and Android lets users securely view, edit, and update IT documentation on the go. · itportal.com, 30 Sept 2026
- Onboarding and support
- Subscriptions for teams of 20 or more include a 90-day guided onboarding program with a dedicated specialist, migration, training, integration setup, and ongoing support through day 90. · itportal.com, 30 Sept 2026
- Password management
- IT Portal provides centralized, auditable password management integrated with its IT documentation system. · itportal.com, 30 Sept 2026
- Product
- IT Portal is a cloud-based and on-premises platform for storing and managing IT infrastructure documentation, technical data, passwords, configurations, and knowledge bases. · itportal.com, 30 Sept 2026
- Security
- The security page lists two-factor authentication, detailed audit trails, granular object-level permissions, and AES-256 encryption. · itportal.com, 30 Sept 2026
Where IT Portal stands on Freedom251
- Managed Service Provider Software#18 of 29
- IT Knowledge Base Software#49 of 60
- IT Documentation Software#20 of 20