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Pulseway
What Pulseway is
Pulseway is a remote monitoring and management platform for IT teams and managed service providers that need to manage and troubleshoot workstations, servers, network devices, and mobile devices. Its monitoring and alerts cover Windows, Mac, Linux, network devices, and IoT. Remote control offers unlimited sessions and multi-screen support, while scripting and auto-remediation support administration tasks. Patch management covers operating systems and third-party applications; Pulseway says its patch catalog includes more than 300 out-of-the-box application titles. Integrations include Autotask, Zendesk, PagerDuty, Webroot, Slack, IT Glue, Warranty Master, and ConnectWise Manage. Autotask and Zendesk can create tickets for notifications that meet configured priority criteria. Pulseway describes its deployment as hybrid and provides agents for Windows, Linux, macOS, and BSD, subject to minimum operating system versions. Agents and client software require outbound HTTPS on TCP 443 and do not require inbound ports. The service says its connections use RSA key exchange and AES 256-bit session encoding, messages use AES 256-bit encryption, and two-factor authentication is mandatory. Pricing is available on request, with monthly, annual, and three-year options, volume discounts, configurable endpoints, MDM and security add-ons, and a one-time advanced onboarding fee of €149.
Who it suits
Pulseway suits managed service providers, IT departments, and education organizations that need remote monitoring, troubleshooting, patching, and automation across supported systems. It can also suit teams that use Autotask or Zendesk ticketing and want qualifying Pulseway notifications to create tickets.
What it does well
- Monitors and alerts across Windows, Mac, Linux, network devices, and IoT.
- Remote control includes unlimited sessions and multi-screen support.
- Patch management covers operating systems and third-party applications.
- Lists more than 300 out-of-the-box application titles in its patch catalog.
- Integrates with Autotask, Zendesk, PagerDuty, Slack, and other named tools.
- Requires outbound HTTPS on TCP 443, with no inbound agent ports.
What to know first
- There is no free plan; pricing is available on request.
- A one-time advanced onboarding fee of €149 applies.
- Supported agents have minimum operating system versions.
- Unsupported or older systems may be blocked from connecting.
Limits
There is no free plan. Agent support is limited to listed operating systems and minimum versions; devices outside those requirements may be unsupported or blocked from connecting. The one-time advanced onboarding fee is €149.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Pulseway RMM | Monthly, annual, and 3-year options · volume discounts · configurable endpoints, MDM, and security add-ons · one-time advanced onboarding fee of €149 | On request |
As pulseway.com lists them, read 5 Oct 2026. The maker's own page has the final word.
Getting started
- Request Pulseway pricing and select from monthly, annual, or three-year options.
- Choose the configurable endpoints and any MDM or security add-ons needed.
- Install the agent for a supported operating system, observing its minimum version.
- Allow outbound HTTPS on TCP 443 for agents and client software.
- Use the 14-day trial to begin; trial users are assigned a dedicated technical contact.
Verdict
Choose Pulseway if your MSP, IT department, or education organization needs remote monitoring and control, patch management, and scripting across its supported systems. Check the supported operating system versions before choosing it, and look elsewhere if you need a free plan or pricing published as a set amount.
Questions
Does Pulseway have a free plan or trial?
Pulseway has no free plan and offers a 14-day trial. Trial users are assigned a dedicated technical contact.
How much does Pulseway cost?
Pricing is available on request. Options include monthly, annual, and three-year terms, volume discounts, configurable endpoints, MDM and security add-ons, and a one-time advanced onboarding fee of €149.
Which systems does Pulseway support?
Listed agents cover Windows, Linux, macOS, and BSD, with minimum operating system versions. The downloads page lists Windows 10 or later and macOS 13 or later, along with agents for multiple Linux distributions and BSD.
Which tools does Pulseway integrate with?
Named integrations include Autotask, Zendesk, PagerDuty, Webroot, Slack, IT Glue, Warranty Master, and ConnectWise Manage. Autotask and Zendesk can create tickets for notifications that meet configured priority criteria.
Does Pulseway require inbound network ports?
No. Pulseway says its agents and client software require outbound HTTPS on TCP 443 and no inbound ports.
What security measures does Pulseway describe?
Pulseway says connections use RSA public/private key exchange and AES 256-bit session encoding, while messages use AES 256-bit encryption. It also says two-factor authentication is mandatory for all instances, using mobile push approval or TOTP apps.
Facts from Pulseway's own pages
- Authentication
- Pulseway says two-factor authentication is mandatory for all instances and supports mobile push approval or TOTP apps. · pulseway.com, 5 Oct 2026
- Automation
- Pulseway lists scripting and auto-remediation among its platform capabilities. · pulseway.com, 5 Oct 2026
- Customer support
- The trial installation page says trial users are assigned a dedicated technical contact and can use the community forum, blog, and guides for help. · pulseway.com, 5 Oct 2026
- Datacenter
- Pulseway says it hosts servers in US East Coast data centers and lists ISO certification, LEED certification, SOC 2, and Uptime Institute among applicable standards or certifications. · pulseway.com, 5 Oct 2026
- Downloads
- The downloads page lists Windows, Linux, macOS, and BSD agents, with minimum operating system versions for supported agents. · pulseway.com, 5 Oct 2026
- Encryption
- Pulseway says service connections use RSA public/private key exchange and AES 256-bit session encoding, and messages use AES 256-bit encryption. · pulseway.com, 5 Oct 2026
- Founded
- 2011 · pulseway.com, 28 Sept 2026
- Hosting and compliance
- Pulseway says its servers are hosted in US East Coast data centers and identifies ISO certification, LEED certification, SOC 2, and Uptime Institute compliance there. · pulseway.com, 5 Oct 2026
- Integrations
- Pulseway lists Autotask, Zendesk, PagerDuty, Webroot, Slack, IT Glue, Warranty Master, and ConnectWise Manage integrations. · pulseway.com, 5 Oct 2026
- Intended users
- Pulseway presents solutions for MSPs, IT departments, and education organizations. · pulseway.com, 5 Oct 2026
- Monitoring
- Its monitoring and alerting covers Windows, Mac, Linux, network devices, and IoT. · pulseway.com, 5 Oct 2026
- Network access
- Pulseway says its agents do not require inbound network ports and require outbound HTTPS on TCP 443. · pulseway.com, 5 Oct 2026
- Network requirement
- Pulseway says its agents and client software need no inbound ports and require outbound HTTPS on TCP 443. · pulseway.com, 5 Oct 2026
- Patching
- Patch management covers operating systems and third-party applications, with more than 300 out-of-the-box application titles stated on its patch management page. · pulseway.com, 5 Oct 2026
- Product
- Pulseway RMM lets IT departments and MSPs monitor, manage, and troubleshoot workstations, servers, networks, and mobile devices remotely. · pulseway.com, 5 Oct 2026
- Purpose
- Pulseway manages and troubleshoots workstations, servers, and network devices remotely. · pulseway.com, 5 Oct 2026
- Remote control
- The homepage lists remote control with unlimited sessions and multi-screen support. · pulseway.com, 5 Oct 2026
- Self-hosted requirements
- The Enterprise Server installation page lists Windows Server 2016, at least 2 GB RAM, .NET Framework 4.5.2 or higher, SQL Server 2016 or newer, a static IP, and an SSL certificate as server requirements. · pulseway.com, 5 Oct 2026
- Support
- The Enterprise Server installation page says trial users are assigned a dedicated technical contact and points to a user forum, blog, and guides. · pulseway.com, 5 Oct 2026
- Supported agent systems
- The downloads page lists agents for Windows 10 or later, macOS 13 or later, and multiple Linux distributions, and warns unsupported or older versions may not be supported. · pulseway.com, 5 Oct 2026
- Ticketing integration
- The Autotask and Zendesk integrations can create tickets for Pulseway notifications that meet configured priority criteria. · pulseway.com, 5 Oct 2026
- Unsupported devices
- Pulseway says devices outside the listed operating systems or below the minimum versions are unsupported and may be blocked from connecting. · pulseway.com, 5 Oct 2026