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Site24x7 MSP
What Site24x7 MSP is
Site24x7 MSP is a cloud-based remote monitoring service for providers overseeing several customers’ IT environments from one console. Separate customer accounts keep each tenant’s data and administration in its own silo. MSP users can review customer health, check monitor status in a NOC View, group customers, and create dashboards. Administrators can assign user privileges, coordinate configuration profiles across customer accounts, and review changes in audit logs.
Monitoring spans websites, synthetic checks, servers, public and private cloud, networks, application performance, real-user monitoring, AIOps, and MSP monitoring. Providers can rebrand the platform and reports with a custom name, logo, and URL. MSP-specific connections include ConnectWise Manage and ServiceDesk Plus MSP; the broader catalog includes services such as ServiceNow, PagerDuty, Slack, Microsoft Teams, and Zapier.
Site24x7 describes data-center and server safeguards, DDoS protection, AES-256 encryption at rest, and SSL/TLS protection in transit. It says its controls and personal-data processing follow ISO/IEC 27001, 27017, and 27018, and GDPR requirements. The service is hybrid, with Android and iOS apps, API access, and Windows and Linux monitoring agents. It is provided by Zoho Corporation. Paid plans include a 30-day trial and no free plan.
Who it suits
Site24x7 MSP suits managed service providers that need to monitor multiple customer environments while keeping accounts separately administered. It is also a fit for providers that want branded monitoring reports, customer dashboards, privilege controls, and integrations with MSP service tools.
What it does well
- Separate tenant accounts for each customer
- White labeling for platform and reports
- Customer health, NOC View, groups, and dashboards
- Audit logs and cross-customer configuration profiles
- iOS and Android apps, API access, and multiple platforms
What to know first
- No free plan
- MSP plan limits coverage to 9 customers, 3 applications, and 5 servers
- MSP Enterprise is listed at $249 a month
Limits
The MSP plan covers 9 customers, 3 applications, 5 servers, 15 websites, 10 network components, 5GB of logs, and 100K page views, with a 1 minute polling interval and 8 monitoring locations. MSP Enterprise includes anomaly detection, event correlation, infrastructure events, NCM firmware vulnerability, and NCM compliance.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| MSP Enterprise | $225/month paid annually · Includes all MSP features · anomaly detection · event correlation · infrastructure events · NCM firmware vulnerability · NCM compliance · classic support | $249 a month |
| MSP | $54/month paid annually · Manage 9 customers · 3 applications · 5 servers · 15 websites · 1 min polling interval · 8 monitoring locations · 10 network components · 5GB logs · 100K page views · classic support | $59 a month |
As site24x7.com lists them, read 1 Oct 2026. The maker's own page has the final word.
Getting started
- Open the Site24x7 MSP website
- Start the 30-day trial
- Choose the MSP or MSP Enterprise plan
- Set up customer accounts and user privileges
- Add monitoring through the supported platforms and agents
Verdict
Choose Site24x7 MSP if you need one service to oversee multiple customer environments with separate account administration, branded reports, and MSP integrations. Look elsewhere if you need a free plan or the MSP plan’s customer, application, and server limits do not fit your monitoring workload.
Questions
Does Site24x7 MSP have a free plan?
No. It is a paid service with a 30-day trial.
How much does Site24x7 MSP cost?
The MSP plan is $59 a month, billed $54/month paid annually. MSP Enterprise is $249 a month, billed $225/month paid annually.
Which platforms does it support?
The listed platforms are Android, API, iOS, Linux, macOS, web, and Windows. Server agents support Windows, Linux, FreeBSD, and OS X; downloads include Windows and Linux agents and on-premise pollers.
Can providers manage customer accounts separately?
Yes. The multi-tenant setup keeps customer accounts secured and administered separately.
Can the platform be rebranded?
Yes. The MSP edition supports a custom name, logo, and URL for the platform and reports.
Who makes Site24x7 MSP?
Site24x7 is a service by Zoho Corporation.
Facts from Site24x7 MSP's own pages
- Account controls
- MSP administrators can add users with specific privileges, manage configuration profiles across customers, and track changes with audit logs. · site24x7.com, 1 Oct 2026
- Agent platforms
- The server-monitoring agent supports Windows, Linux, FreeBSD, and OS X servers, while the downloads page provides Windows and Linux agents and Windows/Linux on-premise pollers. · site24x7.com, 1 Oct 2026
- Compliance
- Site24x7 says its controls and PII processing adhere to ISO/IEC 27001, ISO/IEC 27017, ISO/IEC 27018, and GDPR requirements. · site24x7.com, 1 Oct 2026
- Encryption
- Site24x7 states that application-layer AES-256 encryption protects sensitive data at rest and SSL/TLS protects data in transit. · support.site24x7.com, 1 Oct 2026
- Founded
- 2006 · site24x7.com, 28 Sept 2026
- General integrations
- The integration catalog includes ServiceNow, PagerDuty, Freshservice, Freshdesk, Slack, Microsoft Teams, Zoho Cliq, Zapier, Azure Log Analytics, and others. · site24x7.com, 1 Oct 2026
- Maker
- Site24x7 is a service by Zoho Corporation; the company history identifies 1996 as the origin of AdventNet, later renamed Zoho Corp. · site24x7.com, 1 Oct 2026
- Mobile and API access
- Site24x7 offers iOS and Android apps, and its history page states that Site24x7 APIs launched in 2009. · site24x7.com, 1 Oct 2026
- Monitoring scope
- Site24x7 lists website, synthetic, server, public and private cloud, network, application performance, real user monitoring, AIOps, and MSP monitoring capabilities. · site24x7.com, 1 Oct 2026
- MSP dashboards
- MSP users can view customer health, see all monitor statuses in a NOC View, create customer groups, and build custom dashboards. · site24x7.com, 1 Oct 2026
- MSP integrations
- MSP-specific integrations include ConnectWise Manage, ServiceDesk Plus MSP, and ServiceDesk Plus MSP Cloud. · site24x7.com, 1 Oct 2026
- Multi-tenancy
- The MSP program monitors multiple customers in silos in a multi-tenant setup, with each customer account secured and administered separately. · site24x7.com, 1 Oct 2026
- Purpose
- Site24x7 MSP is a cloud-based remote monitoring platform for managing multiple customers' IT infrastructures from a single MSP console. · site24x7.com, 1 Oct 2026
- Security
- Site24x7 describes infrastructure safeguards including physical data-center security, access management, distributed-grid architecture, secure servers, and DDoS protection. · site24x7.com, 1 Oct 2026
- White labeling
- The MSP edition supports rebranding the monitoring platform and reports with a custom name, logo, and URL. · site24x7.com, 1 Oct 2026
Where Site24x7 MSP stands on Freedom251
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