Rivvi

Rivvi is a healthcare-focused AI workspace for teams that need to work across files, connected services and approved tasks. It is most compelling for organizations pairing operational analysis with patient communication. Its EHR write limitation and paid-plan seat minimums narrow the fit.

Overview

Rivvi answers questions from team files and connected sources, retains organizational memory and can perform tasks an organization approves. That combination gives teams a place to find information and act on it, rather than treating search and follow-through as separate jobs. Its scope may be excessive for organizations seeking only appointment reminders.

Paid plans include calls, texts and website chat, with a person available to receive transferred calls. Rivvi also supports two-way SMS and rescheduling prompts, making it relevant to teams managing patient communication as part of broader work. It does not write to EHRs: teams can export EHR lists and upload them, but that manual handoff is a real constraint for workflows that depend on updating records.

Key features

Rivvi can analyze uploaded spreadsheets and draft reports, charts and lists from the data. Spreadsheets up to 50MB can be uploaded in Data; documents and PDFs can be added in chat. This is useful for turning exported information into working summaries, but does not remove the need to export data from an EHR first.

Account integrations include Microsoft 365, Google Workspace, HubSpot, Smartsheet, Birdeye, Paylocity and LeadingReach, alongside 23 clinical and research sources. That breadth can help teams bring several kinds of organizational information into the workspace. Rivvi answers chat in the user's language, and voice supports Spanish and 30 more languages.

Rivvi states that it has SOC 2 Type II and HIPAA safeguards. A BAA is e-signed in the app before patient data moves; PHI stays within HIPAA-eligible infrastructure, data is encrypted at rest with AWS KMS in us-east-2 (Ohio), and customer data does not train other models. MFA is enforced per organization, sharing defaults to Only you, and permissions are role-based.

Governance is a notable part of the proposition: Rivvi says its TRACE server checks every call, organizations can only tighten approval levels, and actions touching PHI are logged with who, what and when. Its agents do not diagnose, prescribe or override clinical judgment, and crisis signals are escalated to a designated person. These safeguards support administrative use, not clinical decision-making.

Pricing

Rivvi has a free plan and paid plans, with paid pricing from $799/mo and a 14-day trial. The free plan costs nothing, billed Forever, for up to 3 people and 500MB of data. It includes workspace chat and files, Microsoft 365 and Google Workspace, the Teams app and a HIPAA BAA, with no card needed. This is a useful low-commitment way for a small group to try the workspace, but it is substantially capped in people and storage.

Team costs $79 a month, billed monthly, or $63 per standard seat / month with annual billing. It requires a minimum of 5 seats, includes 3GB of data and 5 conversations at once, and uses pay-as-you-go conversation credits. It fits a small team that needs more room than the free plan, but the seat floor and credit charges make total cost depend on usage.

Business costs $149 a month, billed monthly, or $119 per standard seat / month with annual billing. A minimum of 10 seats, 10GB of data and 15 conversations at once make it better suited to larger teams; it also provides 15% more credits per block. The higher concurrency and storage may justify the step up for teams with heavier use, while smaller organizations may pay for capacity they cannot use.

Enterprise has custom pricing at a negotiated rate, with committed annual conversation credits, custom seats and terms, and a volume commitment. It is aimed at organizations needing tailored scale rather than a published per-seat price. Compare the annual billing terms and credit commitments against expected usage before choosing a paid tier.

Platforms

Rivvi is available on the web. Its Free plan also includes a Teams app. Multichannel communication broadens its use beyond a single interface, but the core platform listing is web.

Who it's for

Rivvi presents itself for healthcare teams across primary care, value-based care, specialty care, urgent care, pharmacy, behavioral health, life sciences and insurance brokers. It is the strongest fit for organizations that need shared answers, spreadsheet analysis, approved operational tasks and patient outreach in one workspace, and can accommodate the EHR export-and-upload process.

Pros and cons

• Pros: File-based answers, spreadsheet analysis and approved tasks sit alongside calls, texts and website chat, supporting both internal operations and outreach.
• Pros: HIPAA-oriented safeguards, role-based permissions, approval controls and PHI action logs address governance needs for healthcare organizations.
• Pros: Free access for up to 3 people with a HIPAA BAA gives small teams a way to begin without a card.
• Cons: Rivvi cannot write to EHRs, so teams must export lists and upload them for use.
• Cons: Paid plans start at 5 seats and scale to a 10-seat minimum on Business, which can be a poor fit for small organizations.
• Cons: Team conversation credits are pay as you go, while Enterprise requires a volume commitment, so usage affects the cost decision.

Alternatives

For a broader comparison of reminder-focused products, see SMS Appointment Reminder Software. Choose Schedly instead if you need a freemium booking tool: its free plan supports one user, service/event type, location and calendar connection, with unlimited bookings, and Pro is $7.50 a month.

QuickIntell QuickEHR Appointment Reminders is worth considering if a free core EHR is the priority; optional AI modules and RCM services cost extra, and third-party charges may apply. Remindlo may suit teams prioritizing a defined SMS allowance: its free plan includes 10 SMS monthly, while Starter is £19 a month with 75 SMS monthly and unlimited email.

AppointmentReminders.com is another option for a capped reminder plan: Express is $11.95 a month for 100 reminders/month, with optional HIPAA compliance and integration service costing extra. GReminders may better suit teams focused on calendar-based email reminders; its Basic plan includes 100 email reminders/month, one connected calendar and one event type, while Standard is $10 a month for one user and 320 email reminders/month.

Teletask, Dialog Health and Plainwise Timewise are alternatives to consider.

Verdict

Choose Rivvi if your healthcare organization wants one workspace for answers across files, spreadsheet analysis, approved tasks and patient outreach, with explicit controls around PHI. The free plan offers a low-risk starting point, but paid seat minimums, conversation-credit economics and the inability to write to EHRs are substantial reasons to look elsewhere if you need a smaller reminder tool or direct record updates.