Dialog Health is a cloud-based, two-way texting platform for healthcare and HR communication. Healthcare teams can send appointment reminders and confirmations, pre-appointment instructions, follow-ups, surveys, and billing reminders through automated, inbound, direct, group, or mass SMS. A self-service console lets staff create workflows with personalized triggers, responses, and healthcare templates. The service provides real-time analytics, delivery receipts, message history, and exportable reports. It connects with EHR, RCM, CRM, payment, and health system tools, and supports CSV, HL7, and JSON data through UI, sFTP, and Web API transports. Named integrations include Epic, Cerner, Greenway, ModMed, NextGen, Meditech, HealthGrid, SIS Complete, Athena Health, and Provation. Organizations can use the service on existing computers, laptops, and tablets with an internet connection; patients do not need an app to receive messages. Dialog Health describes encryption in transit and at rest, AES-256 database encryption, and optional multi-factor authentication. It says its platform follows HIPAA and SOC II requirements and adheres to HIPAA, TCPA, and CTIA standards. Pricing is tailored to organization size, message volume, and features.
Who it is for
It is suited to hospitals, clinics, medical practices, healthcare organizations, HR teams, and contact centers that need two-way SMS workflows. Organizations can use it from existing internet-connected computers, laptops, or tablets.
What is good
- Supports automated and two-way SMS
- Includes healthcare templates and workflow automation
- Provides delivery receipts and exportable reports
- Patients do not need to download an app
- Supports CSV, HL7, and JSON data
What to know first
- Pricing is available on request
- Use requires an internet connection
- Supported channels are SMS only
Verdict
Dialog Health combines patient and HR texting workflows with analytics and a range of healthcare-system integrations. Organizations should confirm tailored pricing and whether SMS-only messaging meets their communication needs.
Get started with Dialog Health
- Visit the Dialog Health website.
- Contact the company at [email protected] or 877-666-1132 to discuss pricing for your organization.
- Discuss the integrations and data transport that fit your EHR, RCM, CRM, payment, or health system tools.
- Access the cloud-based service on an existing computer, laptop, or tablet with an internet connection.
- Use the self-service console to build SMS workflows with triggers, responses, and healthcare templates.
Questions about Dialog Health
How much does Dialog Health cost?
Pricing is tailored to organization size, message volume, and features. The platform's price is available on request.
Which communication channel does it support?
The listed supported channel is SMS. Messaging includes automated two-way, inbound, direct, group, and mass SMS.
Do patients need an app to receive messages?
No. Patients do not need to download an app to receive its SMS messages.
Which systems can Dialog Health integrate with?
It connects with EHR, RCM, CRM, payment, and health system tools. Named integrations include Epic, Cerner, Greenway, ModMed, NextGen, Meditech, HealthGrid, SIS Complete, Athena Health, and Provation.
What platforms can organizations use to access it?
Dialog Health lists API and web platforms. Its cloud service can run on an organization's existing computers, laptops, and tablets with an internet connection.
What security and compliance measures does the company describe?
Dialog Health says it follows HIPAA and SOC II requirements and adheres to HIPAA, TCPA, and CTIA standards. It describes encryption in transit and at rest, AES-256 database encryption, and optional multi-factor authentication.
Dialog Health plans and pricing
All plansCompared on SMS appointment reminder software
- Two-way SMS
- Yes
- Rescheduling prompts
- Yes
- Delivery reports
- Yes
- Supported channels
- sms_only
