Resgrid

Overview

Resgrid is an open-source dispatch and operations platform for organizations coordinating calls, people, vehicles, and communications. It is best suited to teams that need dispatch and field operations in one system, particularly those that want role-focused apps or self-hosting. Its broad operational toolkit is appealing, but the free plan is tightly capped and geographically restricted.

Key features

Dispatch and operations

Resgrid supports the full call workflow: creating, assigning, tracking, and closing calls, with notifications and reporting. Personnel and unit management, calendar scheduling, mapping, messaging, training, and workflow automation broaden its reach beyond dispatch. Live location tracking and vehicle dispatch help connect operational records to activity in the field; teams with more than 10 entities will need a paid plan rather than relying on the free tier.

Integrations and apps

Workflows can send notifications through email, SMS, Slack, Teams, or Discord, call REST APIs or webhooks, and upload files to several storage services. Native support for Teltonika, Queclink, and Jimi/Concox vehicle GPS trackers, plus a Traccar integration path, gives organizations with those devices a direct route to location data.

Five role-focused apps—Responder, Unit, IC, Dispatch, and BigBoard—are identified across iOS, Android, and web. This role-based approach suits teams with distinct field and control-room responsibilities. Resgrid also supports customer-hosted deployments for organizations that want to run the open-source platform on their own servers; hosted service is updated weekly.

Security and support

Client and API communications use 256-bit TLS, while stored data is encrypted with AES-256. Organizations seeking a HIPAA Business Associate Agreement must buy Advanced Data Protection, and that add-on alone does not make an organization HIPAA compliant. Resgrid says it is working toward SOC 2 Type 1 and Type 2 reports and strengthening HIPAA readiness. A knowledge center and support-ticket submission are available.

Pricing

The Free plan costs nothing and supports up to 10 entities, but only for North American customers on the US-West data center. It includes push notifications and email, not SMS. That makes it a constrained starting point for small eligible teams, not a full communications option or a fit for organizations outside North America.

Paid plans and add-ons are priced by department or user pack, rather than as a single all-in subscription:

• Push-To-Talk Addon: $35 a month, billed monthly per 10-user pack. It adds two-way IP voice and up to 50 channels on Android, iOS, and web; the pack basis matters for teams that need to cover more users.
• Enhanced AI: $95 a month, billed monthly per department, and requires a paid plan. It provides private AI answers and drafts with a monthly usage budget and no overage charges.
• Readiness Pro: $150 a month, billed per department monthly even on an annual plan. It adds preventive maintenance scheduling, work orders, and parts, labor, and vendor cost tracking.
• Business Ops: $250 a month, billed per department monthly even on an annual plan. It adds invoicing, contractor billing, cost recovery, and online payments through the organization's Stripe account.
• Advanced Data Protection: $1,950 a year, billed yearly per department. It adds field-level encryption for PHI and PII, per-department keys, and step-up MFA; it is required for Resgrid to sign a HIPAA BAA.

The add-ons address distinct needs rather than replacing the core dispatch platform: voice, AI, maintenance, finance, and sensitive-data controls each carry their own charge. In particular, the annual Advanced Data Protection price is a material commitment for organizations that need a BAA.

Platforms

Resgrid supports Android, iOS, Linux, macOS, Windows, web, API, and self-hosted deployments. The breadth suits organizations mixing mobile field access, desktop operations, and customer-managed hosting.

Who it's for

Resgrid is a strong fit for dispatch-led organizations that also need personnel and unit coordination, scheduling, maps, messaging, and workflow automation. It is especially relevant to teams using supported vehicle GPS hardware or seeking self-hosting. It is less suitable for organizations that need free SMS, have more than 10 entities but cannot move to a paid plan, or need a HIPAA BAA without budgeting for Advanced Data Protection and their own compliance work.

Pros and cons

• Pro: Dispatch, field coordination, and workflow automation share one platform, reducing the need to split those duties across separate tools.
• Pro: Role-focused apps and named GPS integrations offer concrete options for field and vehicle operations.
• Pro: Open-source, customer-hosted deployment is available for organizations that want to run the platform on their own servers.
• Con: The free plan is limited to 10 entities, North America, and the US-West data center, and it excludes SMS.
• Con: A HIPAA BAA requires Advanced Data Protection at $1,950 a year per department, and the add-on does not itself establish HIPAA compliance.
• Con: Several paid capabilities have separate department or user-pack charges, and Readiness Pro and Business Ops remain monthly-billed even on an annual plan.

Alternatives

For a broader shortlist, compare Dispatch Software and Dispatch Management Software.

• Onro is worth comparing for teams seeking a customizable free demo with unlimited orders, users, and drivers.
• Fieldified may suit teams prioritizing scheduling, invoicing, CRM, and reporting in a free plan with usage limits.
• Super Dispatch is an option for carriers that want a free driver app, limited Carrier TMS dashboard, and loadboard.
• ServicePower is an alternative for teams focused on employed or contracted workforce management.
• Shipday may fit delivery operations seeking a free plan capped at 300 orders per month and 10 driver accounts.
• FieldOpt is another freemium option to consider.
• Reliance Corrective Action is a paid alternative.
• Odyssee Field Service is a paid option with a free trial and an Essential plan at €35 a month per user, for businesses with a minimum of 3 users.

Verdict

Choose Resgrid if your organization needs dispatch, field operations, and integrations under one roof, especially when role-specific apps or self-hosting matter. Look elsewhere if the free tier's regional and entity caps, excluded SMS, or the cost of department-based add-ons make it a poor match; organizations needing a HIPAA BAA should also account for the separate annual data-protection charge and their own compliance obligations.