Freedom251 › Field Service Management Software
Odyssee Field Service
What Odyssee Field Service is
Odyssee Field Service, presented as Wello Solutions, is field service management software for businesses providing installation, maintenance, and repair services. Teams can create, assign, track, and complete work orders with service reports. Scheduling tools include drag-and-drop and provisional planning, recurring schedules, technician and work-order geolocation, routing, and travel-time information. The technician app supports offline access, work-order execution, and customer signatures. The software is available on Android, iOS, web, and Windows, with a worker mobile app, vehicle dispatch, territory management, board schedule views, and live location tracking.
Wello says it provides a documented API and more than 3,000 no-code integrations through Zapier; a described integration connects Wello with Odoo. Listed security measures include SSL encryption, Microsoft Azure hosting, and regular security assessments by third-party firms. Its plan comparison lists GDPR, ISO, and SOC compliance standards. Support is available by phone, chat, or email, with support and onboarding labeled Standard or Premium by plan. Wello serves HVAC and refrigeration, maintenance and repair, installation, energy, testing and inspection, heavy equipment, and facilities service teams. Plans start at €35/user/mo and require a minimum of three users. A free trial is available, with no free plan.
Who it suits
Odyssee Field Service suits service companies coordinating installation, maintenance, or repair work across technicians and vehicles. Its offline technician app, routing, recurring scheduling, and industry coverage fit teams in areas such as HVAC, energy, inspection, heavy equipment, and facilities services.
What it does well
- Work orders can be tracked through completion with service reports
- Scheduling includes recurring plans, routing, and travel-time information
- Technician app supports offline work and customer signatures
- Documented API and 3,000+ Zapier integrations
- Vehicle dispatch, territory management, and live location tracking
- Support is available by phone, chat, or email
What to know first
- No free plan is available
- Plans require a minimum of three users
- Expert pricing is billed annually
Limits
Plans require a minimum of three users. Essential is listed at €35 a month per user; the available facts do not describe feature limits for that plan.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Essential | per user/month · Plans available for businesses with a minimum of 3 users · For small service teams | €35 a month |
| Expert | per user/month, billed annually · Plans available for businesses with a minimum of 3 users · For evolved service operations | €89 a month |
| Start | € 22/Month per administrator or technician · Customers and equipment · service parts · work orders · mobile execution · technician geolocation · service dashboards | €22 a month |
| Advanced | € 39/Month per administrator or technician · Start features · customer portal/service desk · contractors · custom workflows and fields · stock locations and vans · 2000+ app integrations · API | €39 a month |
| Professional | € 59/Month per administrator or technician · Advanced features · maintenance contracts · warranty plans/BOM · checklists · skills · helpdesk · service areas · service insights | €59 a month |
| Ultimate | Let's talk · Tailored for big companies and teams | On request |
| Enterprise AI | Get a Quote · AI-driven operations | On request |
| Enterprise | Contact us for more information · Professional features · SLA monitoring · activity logs · Planning & Route Assistant · Smart Scheduler add-on · notification triggers · multiple business units · onboarding and dedicated CSM | On request |
As wello.solutions lists them, read 29 Sept 2026. The maker's own page has the final word.
Getting started
- Open the Wello Solutions website
- Choose a plan for a business with at least three users
- Start the free trial
- Install the technician app from the Apple App Store, Google Play Store, or Windows Store for Windows 10+ devices
- Contact support by phone, chat, or email
Verdict
Choose Odyssee Field Service if your business needs coordinated work orders, technician scheduling, and mobile field execution. Its plans require at least three users, and the Expert plan is billed annually. Teams seeking a free plan or a one- or two-user option should look elsewhere.
Questions
How much does Odyssee Field Service cost?
Pricing starts at €35/user/mo. Essential is €35 a month per user, Advanced is €59 a month per user, and Expert is €89 a month per user when billed annually.
Is there a free plan or trial?
There is no free plan, and a free trial is available.
Which platforms does it support?
It is available on Android, iOS, web, and Windows. The app can be installed from the Apple App Store, Google Play Store, and Windows Store for Windows 10+ devices.
How many users are required?
Plans are available for businesses with a minimum of three users.
Does it integrate with other software?
Wello provides a documented API and more than 3,000 no-code integrations through Zapier. A described integration connects Wello with Odoo.
What support is available?
Support is available by phone, chat, or email. Plan comparisons label support and onboarding Standard or Premium by plan.
Facts from Odyssee Field Service's own pages
- AI scheduling
- The platform matches technician skills, location and availability and can automatically re-plan when jobs change. · wello.solutions, 15 Oct 2026
- API
- The documented REST API supports XML or JSON and HTTP GET, POST, PUT and DELETE operations against controllers such as Company and Jobs. · developers.wello.solutions, 15 Oct 2026
- Browser requirements
- The cloud portal works in modern Chrome, Edge and Firefox on Windows; Chrome is recommended on macOS, while Safari is unsupported. · help.wello.solutions, 15 Oct 2026
- Cloud hosting
- Wello describes itself as a redundant cloud/SaaS service with a stated 99.99% uptime guarantee. · help.wello.solutions, 15 Oct 2026
- Company founding and headquarters
- LinkedIn lists the company as founded in 1996 and headquartered in Brussels, Belgium. · pw.linkedin.com, 15 Oct 2026
- Company size
- LinkedIn lists Wello Solutions as a privately held software-development company with 51–200 employees. · pw.linkedin.com, 15 Oct 2026
- Compliance
- The plan comparison lists compliance standards including GDPR, ISO, and SOC. · wello.solutions, 29 Sept 2026
- Customer portal
- Advanced and higher plans provide a web customer portal and service desk for communication and requests. · ods.wello.net, 15 Oct 2026
- Developer documentation
- The developer site includes authentication, data formats, OData, versioning, security/encryption, Swagger code, examples, downloads and a change log. · developers.wello.solutions, 15 Oct 2026
- Equipment management
- Equipment records include locations, document storage, parts, log books, bills of material, stock locations and change histories. · ods.wello.net, 15 Oct 2026
- Founded
- 2008 · wello.solutions, 28 Sept 2026
- Free plan
- No · wello.solutions, 20 Sept 2026
- Free trial
- A guided free trial is available by contacting Wello; it starts on the Start plan with one administrator and one technician license. · help.wello.solutions, 15 Oct 2026
- Headquarters
- Brussels, Belgium · wello.solutions, 28 Sept 2026
- Integrations
- Published integrations include Microsoft Business Central, SAP Business One, TESTO, VEKA, Zapier, AFAS, Exact Online, Odoo, Make and open APIs. · apps.apple.com, 15 Oct 2026
- Intended industries
- The maker describes serving HVAC and refrigeration, maintenance and repair, installation, energy, testing and inspection, heavy equipment, and facilities service teams. · wello.solutions, 29 Sept 2026
- Legal entity
- The product site and app listing identify the maker as Odyssee Mobile NV. · wello.solutions, 15 Oct 2026
- Licence status
- The site presents the service as proprietary software and carries an Odyssee Mobile copyright notice stating all rights reserved. · wello.solutions, 15 Oct 2026
- Limit: bugs
- A Capterra reviewer reported occasional bugs, though they said fixes arrived quickly. · capterra.com, 15 Oct 2026
- Limit: integrations
- A Capterra reviewer reported no direct Freshworks connector and used Zapier instead. · capterra.com, 15 Oct 2026
- Limit: licensing cost
- A G2 reviewer says every administrator needs a separate license, making the product less suitable for freelancers. · g2.com, 15 Oct 2026
- Limit: missing messaging
- A G2 reviewer requested text-messaging capability that was not available. · g2.com, 15 Oct 2026
- Maintenance
- Professional adds service maintenance contracts, warranty plans with bills of material, checklists and preventive-maintenance scheduling. · ods.wello.net, 15 Oct 2026
- Minimum users
- The pricing page says plans are available for businesses with a minimum of 3 users. · wello.solutions, 29 Sept 2026
Where Odyssee Field Service stands on Freedom251
- Field Service Management Software#15 of 95
- Dispatch Software#9 of 28