No. 13 of 95 ·Field Service Management Software

Salesforce Field Service

Name: Salesforce Field Service
Price: 175 USD

Web · Android · iPhone · API · paid plans from $14.58/mo

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Freedom report

Two barsScore 6.7

Free tierNo free tier on record
Open codeNo open-source code on record
Runs widely3 of 6 device platforms
DocumentedPlans, terms and facts published

Salesforce Field Service is ranked #13 of 95 in field service management software on Freedom251, made by Salesforce Field Service (San Francisco, California, United States). It runs on Android, API, iOS, Web. There is no free plan. A free trial is offered. Paid plans start at $14.58/mo.

Salesforce Field Service plans and pricing

All plans

Dispatcher $175/mo Billed annually AI-powered scheduling and route optimization · Real-time visibility into field operations · Intelligent job assignment and reallocation salesforce.com · 22 Sept 2026

Technician $175/mo Billed annually Offline work-order access · Quotes and payment collection in the field · Custom mobile experiences salesforce.com · 22 Sept 2026

Contractor Plus $80/mo $80 per user per month; $32 per login also shown; per-user products require an annual contract Contractor portal and mobile app access · Cross-sell and upsell capabilities · Performance tracking salesforce.com · 22 Sept 2026

Field Service Plus $230/mo Billed annually Dispatcher and Technician functionality · Service Cloud and Sales Cloud functionality · Complete selling and service solution salesforce.com · 22 Sept 2026

Agentforce 1 Field Service $650/mo Billed annually 1M Flex Credits per organization per year · 2.5M Data Cloud Credits per organization per year salesforce.com · 22 Sept 2026

Contractor Plus $80/mo $80 user/month or $32/login Contractor portal and mobile app · Cross-sell and upsell · Performance tracking salesforce.com · 4 Oct 2026

Compared on field service management software

Free plan: No
Paid from: $175/user/mo
Mobile platforms: both
Invoicing and payments: Yes
Offline mode: Yes
Route optimization: Yes
Customer portal: Yes
Recurring jobs: Yes

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The record

What it does: Field Service and Operations manages frontline field work such as repairs, inspections, and on-site services by connecting customer, asset, and operational data.
Scheduling: Its scheduling and optimization engine automates workforce scheduling, reduces travel time, and helps meet service-level agreements.
Dispatch: The dispatch console helps organize employees, contractors, and robotic resources by availability or skill and coordinate work across territories.
Mobile app: The Android and iOS mobile app is described as offline-first and can provide access to thousands of records without an internet connection.
Work orders: The platform supports creating, assigning, executing, and debriefing work orders through a digitized lifecycle.
Asset management: Asset Service Management supports real-time asset tracking and preventive maintenance plans based on asset use, condition, and criteria.
AI features: Agentforce can assist with appointment scheduling, technician briefs and troubleshooting, post-work summaries, and dispatcher exception handling.
Customer tools: Appointment Assistant lets customers schedule appointments and receive real-time updates, while Visual Remote Assistant connects customers with experts through real-time video.
Integrations: The page highlights partner apps and experts including Bolt, Deloitte, ProntoForms, SightCall, and Youreka, and describes connections to ERP, CRM, and asset management data.
Security and compliance: Salesforce’s Trust and Compliance Documentation includes security, privacy, and architecture information, audits and certifications, controls, infrastructure, and subprocessors.
Support: The Standard Success Plan is included in all licenses and provides knowledge articles, documentation, Trailhead, and the Trailblazer Community; Premier offers 24/7 support for business-stopping issues.
License requirements: Field Service and Operations requires at least one Service Cloud user license, and technicians and contractors require at least one Dispatcher license to use the scheduling tool.
Founded: 1999
Headquarters: San Francisco, California, United States
Price from: $14.58/mo

Where it ranks on Freedom251

Best Field Service Management Software in 2026#13 of 95

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Sources

salesforce.com/service/field-service-management/· checked 4 Oct 2026
salesforce.com/company/legal/trust-and-compliance-docu· checked 4 Oct 2026
salesforce.com/service/field-service-management/pricin· checked 4 Oct 2026
salesforce.com/service/field-service-management/pricin· checked 22 Sept 2026