Freedom251 › Field Service Management Software
Salesforce Field Service
What Salesforce Field Service is
Salesforce Field Service manages frontline work such as repairs, inspections, and on-site services by connecting customer, asset, and operational data. Its scheduling and optimization engine automates workforce schedules, helps reduce travel time, and supports service-level agreements. A dispatch console organizes employees, contractors, and robotic resources by availability or skill and coordinates work across territories. Teams can create, assign, execute, and debrief work orders through a digitized lifecycle. Asset Service Management provides real-time asset tracking and preventive maintenance plans based on asset use, condition, and criteria. The Android and iOS mobile app is described as offline-first and can give access to thousands of records without an internet connection. Agentforce can assist with appointment scheduling, technician briefs and troubleshooting, post-work summaries, and dispatcher exception handling. Customers can schedule appointments and receive real-time updates through Appointment Assistant, or connect with experts by real-time video using Visual Remote Assistant. Plans include Dispatcher and Technician at $175 a month, billed annually; Contractor Plus at $80 a month, with $32 per login also shown; Field Service Plus at $230 a month, billed annually; and Agentforce 1 Field Service at $650 a month, billed annually. The product requires at least one Service Cloud user license, and technicians and contractors need at least one Dispatcher license to use scheduling.
Who it suits
It suits field teams coordinating repairs, inspections, and on-site services, including teams in telecommunications, utilities, manufacturing, healthcare, HVAC, plumbing, and construction. It is relevant to organizations that need scheduling, dispatch, work-order management, asset maintenance, or mobile access for field staff.
What it does well
- Automates workforce scheduling and route optimization.
- Coordinates employees, contractors, and robotic resources across territories.
- Supports work orders through execution and debriefing.
- Mobile apps can access thousands of records offline.
- Customer tools support appointment updates and real-time video with experts.
What to know first
- There is no free plan, though a free trial is available.
- A Service Cloud user license is required.
- Technicians and contractors need a Dispatcher license to use scheduling.
- The listed starting price is $175/user/mo (annual).
Limits
There is no free plan. The listed starting Dispatcher and Technician plans cost $175 a month, billed annually; Field Service and Operations also requires at least one Service Cloud user license, and technicians and contractors need at least one Dispatcher license to use scheduling.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Dispatcher | $2,100.00 per user per year (= $175.00 per user/month, billed annually) · AI-powered scheduling and route optimization · Real-time field operations visibility · Intelligent job assignment and reallocation | $2,100 a year |
| Technician | $2,100.00 per user per year (= $175.00 per user/month, billed annually) · Offline work order access · Create quotes and collect payments in the field · Custom mobile experiences | $2,100 a year |
| Field Service Plus | $2,760.00 per user per year (= $230.00 per user/month, billed annually) · Combines Dispatcher, Technician, Service Cloud, and Sales Cloud | $2,760 a year |
| Agentforce 1 Field Service | $7,800.00 per user per year (= $650.00 per user/month, billed annually) · Includes Field Service Plus and AI · Unlimited Agentforce usage for employees · 1M Flex Credits and 2.5M Data Cloud Credits per org every year | $7,800 a year |
| Contractor Plus | $80 user/month or $32/login · Contractor portal and mobile app · Cross-sell and upsell · Performance tracking | $80 a month |
As salesforce.com lists them, read 4 Oct 2026. The maker's own page has the final word.
Getting started
- Visit the Salesforce Field Service website.
- Start with the available free trial.
- Select a plan for dispatchers, technicians, contractors, or combined functionality.
- Ensure the organization has at least one Service Cloud user license.
- Provide technicians and contractors at least one Dispatcher license to use scheduling.
- Use the Android or iOS mobile app, or the web platform.
Verdict
Choose Salesforce Field Service if your organization needs coordinated scheduling, dispatch, mobile work orders, and asset maintenance for field teams. Look elsewhere if the required Service Cloud and Dispatcher licenses or the paid plans do not fit your licensing needs.
Questions
Is there a free plan or trial?
There is no free plan, but a free trial is available.
What is the starting price?
The pricing note says from $175/user/mo (annual). Dispatcher and Technician plans each cost $175 a month, billed annually.
Which platforms are available?
The listed platforms are Android, iOS, web, and API.
What licenses are required?
Field Service and Operations requires at least one Service Cloud user license. Technicians and contractors need at least one Dispatcher license to use the scheduling tool.
Does the mobile app work offline?
The Android and iOS app is described as offline-first and can provide access to thousands of records without an internet connection.
What support is included?
The Standard Success Plan is included in all licenses and provides knowledge articles, documentation, Trailhead, and the Trailblazer Community. Premier offers 24/7 support for business-stopping issues.
Facts from Salesforce Field Service's own pages
- AI features
- Agentforce can assist with appointment scheduling, technician briefs and troubleshooting, post-work summaries, and dispatcher exception handling. · salesforce.com, 4 Oct 2026
- Asset management
- Asset Service Management supports real-time asset tracking and preventive maintenance plans based on asset use, condition, and criteria. · salesforce.com, 4 Oct 2026
- Customer portal
- Yes · salesforce.com, 22 Sept 2026
- Customer tools
- Appointment Assistant lets customers schedule appointments and receive real-time updates, while Visual Remote Assistant connects customers with experts through real-time video. · salesforce.com, 4 Oct 2026
- Dispatch
- The dispatch console helps organize employees, contractors, and robotic resources by availability or skill and coordinate work across territories. · salesforce.com, 4 Oct 2026
- Founded
- 1999 · salesforce.com, 4 Oct 2026
- Free plan
- No · salesforce.com, 22 Sept 2026
- Headquarters
- San Francisco, California, United States · salesforce.com, 4 Oct 2026
- Integrations
- The page highlights partner apps and experts including Bolt, Deloitte, ProntoForms, SightCall, and Youreka, and describes connections to ERP, CRM, and asset management data. · salesforce.com, 4 Oct 2026
- Invoicing and payments
- Yes · salesforce.com, 22 Sept 2026
- License requirements
- Field Service and Operations requires at least one Service Cloud user license, and technicians and contractors require at least one Dispatcher license to use the scheduling tool. · salesforce.com, 4 Oct 2026
- Mobile app
- The Android and iOS mobile app is described as offline-first and can provide access to thousands of records without an internet connection. · salesforce.com, 4 Oct 2026
- Mobile platforms
- both · salesforce.com, 22 Sept 2026
- Offline mode
- Yes · salesforce.com, 22 Sept 2026
- Recurring jobs
- Yes · salesforce.com, 22 Sept 2026
- Route optimization
- Yes · salesforce.com, 22 Sept 2026
- Scheduling
- Its scheduling and optimization engine automates workforce scheduling, reduces travel time, and helps meet service-level agreements. · salesforce.com, 4 Oct 2026
- Security and compliance
- Salesforce’s Trust and Compliance Documentation includes security, privacy, and architecture information, audits and certifications, controls, infrastructure, and subprocessors. · salesforce.com, 4 Oct 2026
- Paid from
- 175 · salesforce.com, 22 Sept 2026
- Support
- The Standard Success Plan is included in all licenses and provides knowledge articles, documentation, Trailhead, and the Trailblazer Community; Premier offers 24/7 support for business-stopping issues. · salesforce.com, 4 Oct 2026
- What it does
- Field Service and Operations manages frontline field work such as repairs, inspections, and on-site services by connecting customer, asset, and operational data. · salesforce.com, 4 Oct 2026
- Who it serves
- Salesforce describes the product for field teams handling work such as repairs, inspections, and on-site services, and names industries including telecommunications, utilities, manufacturing, healthcare, HVAC, plumbing, and construction. · salesforce.com, 4 Oct 2026
- Work orders
- The platform supports creating, assigning, executing, and debriefing work orders through a digitized lifecycle. · salesforce.com, 4 Oct 2026
Where Salesforce Field Service stands on Freedom251
- Field Service Management Software#10 of 95