FieldOpt

FieldOpt is an open-source field service management console for dispatching work, routing technicians, and controlling capacity. It fits service organizations that need structured assignment rules, an API, and a choice between self-hosting and managed cloud. The free Community tier is unusually complete, but its 25-technician ceiling and self-hosting requirement make the paid tiers more practical for growing operations.

Overview

FieldOpt combines a dispatch console with technician workload visibility, routing logic, maps, search, and API endpoints for technicians, jobs, assignments, and automatic routing. Dispatchers can move individual jobs by drag and drop or handle groups with batch operations. A daily timeline and capacity view put existing commitments beside new work, helping teams judge whether an assignment will overload a technician. That breadth suits organizations managing competing jobs rather than simply recording appointments.

Key features

Dispatch and capacity

The console displays workload, capacity, and each technician’s day timeline. Its auto-router assigns jobs to qualified technicians while capacity management tracks workload to prevent overbooking. These controls are valuable when schedules are tight, although their usefulness depends on maintaining accurate technician skills, shifts, and job data.

Routing and search

Skill-based routing matches jobs to technicians with the required skills. Routing can also assess geographic management areas, shift time, capacity, distance, and job priority, giving dispatchers more control than a distance-only optimizer. The interactive map adds location and route context, while search filters by skill, location, availability, and capacity. Teams with territory rules or specialist work should benefit most; simpler operations may not need every criterion.

Learning and integration

FieldOpt says it learns from dispatch history to build a machine-learning model trained on a company’s data. The Pro tier calls this ML autodrip dispatch. Because the model depends on historical assignments, it is more relevant to organizations with enough consistent dispatch history than to a new operation. The API exposes technicians, jobs, assignments, and automatic routing, making FieldOpt a stronger candidate for integration work than a closed dispatch board.

Pricing

FieldOpt uses a freemium model. Community costs nothing and supports up to 25 technicians with self-hosting, full features, an AGPL-3.0 license, and GitHub community support. It is the best fit for technically capable teams that can run their own infrastructure and accept the technician cap. The license also matters to organizations evaluating how they will use and distribute modifications.

Starter costs $99 a month for up to 50 technicians. It adds managed cloud hosting, priority email support, custom branding, and API access. This is the sensible step up for teams that want FieldOpt without operating the service themselves, though the doubled capacity still limits larger workforces.

Pro costs $399 a month for up to 200 technicians. It includes Starter’s features plus ML autodrip dispatch, custom integrations, and dedicated support. The price is easier to justify for a sizeable dispatch operation that can use machine-assisted assignment and needs integration help; smaller teams may be paying for headroom they do not yet use.

Enterprise uses custom pricing and allows unlimited technicians, on-premise deployment, custom development, SLA guarantees, and everything in Pro. It targets organizations with procurement, security, or scale requirements that rule out hosted tiers. The move from Community to paid plans trades self-management for hosting and support, while each paid tier still has a stated technician limit until Enterprise.

Platforms

FieldOpt is offered through an API, as self-hosted software, and on the web. Community is self-hosted, while Enterprise supports on-premise deployment; Starter and Pro provide managed cloud hosting.

Who it's for

FieldOpt is a strong match for field-service teams coordinating specialist technicians across territories and shifts, especially those that need capacity safeguards or want to connect dispatch data to other systems. Community suits smaller technical teams willing to self-host. Starter fits organizations seeking hosted operation at up to 50 technicians, and Pro fits larger teams that can benefit from machine-assisted dispatch and custom integrations. It is less suitable for teams that want a lightweight scheduler with no operational responsibility or for organizations above 200 technicians that cannot use Enterprise.

Pros and cons

• Pro: Full features in the free Community tier make advanced routing and capacity controls accessible to teams under 25 technicians.
• Pro: Routing considers skills, territories, shifts, capacity, distance, and priority rather than relying on one simple rule.
• Pro: API coverage for core dispatch objects supports integration projects.
• Con: Community requires self-hosting and is capped at 25 technicians.
• Con: Starter and Pro impose 50- and 200-technician limits, so larger deployments must move to custom Enterprise terms.
• Con: Machine-learning dispatch is reserved for Pro, and its value depends on having useful dispatch history.

Alternatives

For a broader directory of dispatch tools, see Dispatch Software; for products centered on route planning, see Route Optimization Software.

Resgrid is a freemium option with Android, iOS, desktop, web, API, and self-hosted platforms, and a free plan for up to 10 entities.

Onro is a paid, multi-platform choice offering a free demo with unlimited orders, users, and drivers.

Fieldified is a freemium web and mobile alternative covering scheduling, invoicing, CRM, and reporting.

Super Dispatch provides a free Carrier TMS Lite tier with a driver app and limited carrier dashboard.

Shipday offers a free-forever Basic plan for up to 300 orders per month and 10 driver accounts, plus a 14-day full-platform trial.

DispatchTrack is a paid option available on web, mobile, and API platforms.

Haul-IT is a paid Windows, Android, and iOS product with pricing handled through AMCS.

PremierOne CAD is a paid web, mobile, and Windows product sold through a sales process.

Verdict

Choose FieldOpt if you need dispatch decisions grounded in technician skills, territory, shifts, and capacity, and you value API access or deployment control. Community is the standout for small self-hosting-capable teams; Starter and Pro buy hosting, support, and higher limits. Look elsewhere if self-hosting is unacceptable, your operation exceeds 200 technicians without an Enterprise process, or you only need basic scheduling.