PanConnect

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Freedom report

One barScore 5.4

Free tierNo free tier on record
Open codeNo open-source code on record
Runs widely3 of 6 device platforms
DocumentedThinly documented

PanConnect is ranked #9 of 25 in tenant portal software on Freedom251. It runs on Android, iOS, Web.

Compared on tenant portal software

Maintenance requests: Yes
Online rent payments: Yes
Resident messaging: Yes
Mobile access: native
Property integrations: Yes

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The record

Purpose: PanConnect provides digital housing solutions for housing providers to help staff work efficiently and connect with residents.
Resident engagement: Its app and portal provide a direct communication channel and a central place for residents to access information and services.
Arrears management: Arrears Manager supports analysis and prioritisation of rents and arrears, including sub-accounts and former tenant accounts.
Payment plans: Staff can use payment behaviour and resident income patterns to arrange payment plans.
Case management: Case Manager gives staff a real-time priority list, related data and documents, digital forms, and housing-specific workflows with mandatory fields.
Offline use: Staff can continue working on cases without an internet connection, with updates sent to the back-office system when connectivity returns.
Dashboards: Performance dashboards use data from multiple back-office systems, and customers are involved in creating reports for their requirements.
Integrations: PanConnect pulls data from key systems and writes information back; it uses system-specific APIs where possible and works with system providers on alternatives when needed.
Product scope: PanConnect is described as a layer that enhances core back-office systems rather than a housing management system.
Mobile apps: The customer apps are distributed through app stores and can be customised with a housing association’s logo and colour palette.
Security: The maker says case data is held securely during offline work; its privacy policy says it uses commercially acceptable protections but cannot guarantee absolute security.
Support: Housing Insight says it provides customer support and describes its support as part of its customer offering.
Audience: Housing Insight says its software supports housing providers across the UK and is designed for social housing operations.
Maker: Housing Insight Limited is based at South Cambridge Business Park in Sawston, Cambridge, and says it has provided social housing software solutions since 2016.

Where it ranks on Freedom251

Best Tenant Portal Software in 2026#9 of 25

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Sources

housing-insight.co.uk/panconnect· checked 7 Oct 2026
housing-insight.co.uk/about-us· checked 7 Oct 2026
housing-insight.co.uk· checked 28 Sept 2026