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PropertyMe Tenant Access
What PropertyMe Tenant Access is
PropertyMe Tenant Access is a portal for tenants to view tenancy details and handle common rental tasks. Tenants can check payments, pending invoices, maintenance, inspections, and other tenancy information. They can submit maintenance requests with details, monitor their status, and message their Property Manager; those messages go into the PropertyMe portfolio. MePay supports rent and invoice payments, recurring payment automation, and one-off payments through Tenant Access. The agency’s PropertyMe plan affects which screens tenants see, and MePay account details entered by tenants are not shared with the agency.
Tenants can use the portal in a computer web browser or PropertyMe’s mobile app. PropertyMe lists iOS 13.01 or later and Android 9 or later as compatible systems. The company lists integrations including Xero, REI Forms, Inspection Manager, and SyncEzy connections. It says customer data is encrypted in transit and at rest using 256-bit SSL encryption. Support options include a Knowledge Base, email, support tickets, live chat, callbacks, online training, and a user community. PropertyMe began in 2013 and is headquartered in Sydney, Australia. Tenant Access is paid and has no free plan.
Who it suits
Tenant Access suits tenants who want a web or mobile route to view tenancy information, make payments, request maintenance, and contact their Property Manager. Its available screens depend on the agency’s PropertyMe plan.
What it does well
- View payments, invoices, maintenance, inspections, and tenancy details.
- Submit maintenance requests and monitor their status.
- Message a Property Manager through the portal.
- MePay supports recurring and one-off rent and invoice payments.
- Available through a web browser and mobile app.
- PropertyMe lists integrations including Xero and Inspection Manager.
What to know first
- There is no free plan.
- Computer access is through a web browser; there is no computer app.
- Mobile app compatibility is listed as iOS 13.01 or later and Android 9 or later.
Limits
There is no free plan. The agency’s PropertyMe plan affects which Tenant Access screens tenants see.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Basic | Trust accounting platform · Unified inbox for email, SMS and chat · Tasks, jobs and inspections · Owner and tenant app with web portal · MePay Direct Debit | On request |
| Standard | Paperless inspections · 360° inspection photos · Task automation with checklists · Lease renewals · Bank feeds · Xero integration | On request |
| Advanced | Reply with AiMe · AiMe Comply · Bills AI · API read access | On request |
| Premier | Group reporting · Dedicated email domain | On request |
As propertyme.com.au lists them, read 20 Sept 2026. The maker's own page has the final word.
Getting started
- Open the Tenant Access website in a computer web browser.
- Alternatively, get PropertyMe’s mobile app from the Apple App Store or Google Play.
- Use a compatible device: iOS 13.01 or later, or Android 9 or later.
- Access the portal for your tenancy; the agency’s PropertyMe plan affects the screens available.
Verdict
Choose PropertyMe Tenant Access if you want tenancy details, maintenance requests, messaging, and payment options in one tenant portal. Consider that it is paid with no free plan, and that the agency’s PropertyMe plan determines which screens tenants see.
Questions
Is PropertyMe Tenant Access free?
No. It is paid and has no free plan.
Which devices can tenants use?
Tenants can use a computer web browser or PropertyMe’s mobile app. The listed compatible systems are iOS 13.01 or later and Android 9 or later.
Can tenants pay rent through Tenant Access?
Yes. MePay supports rent and invoice payments, recurring payment automation, and one-off payments.
Can tenants contact their Property Manager?
Yes. Tenants can send messages through Tenant Access, and those messages go into the PropertyMe portfolio.
What integrations does PropertyMe list?
Listed integrations include Xero, REI Forms, Inspection Manager, and SyncEzy connections.
Where is PropertyMe based?
PropertyMe says it began in 2013 and is headquartered in Sydney, Australia.
Facts from PropertyMe Tenant Access's own pages
- Computer access
- PropertyMe support says there is no Tenant Access app for computers, but tenants can use it in a web browser. · support.propertyme.com.au, 30 Sept 2026
- Founded
- 2013 · propertyme.com.au, 28 Sept 2026
- Free plan
- No · propertyme.com.au, 20 Sept 2026
- Headquarters
- Sydney, Australia · propertyme.com.au, 28 Sept 2026
- Integrations
- PropertyMe lists integrations including Xero, REI Forms, Inspection Manager, and SyncEzy connections. · propertyme.com.au, 30 Sept 2026
- Intended users
- PropertyMe describes Tenant Access as a portal made for tenants. · propertyme.com.au, 30 Sept 2026
- Maintenance
- Tenants can submit maintenance requests with details and monitor their status in Tenant Access. · propertyme.com.au, 30 Sept 2026
- Maker background
- PropertyMe says it began in 2013 and its head office is in Sydney, Australia. · propertyme.com.au, 30 Sept 2026
- MePay
- MePay supports rent and invoice payments, recurring payment automation, and one-off payments through Tenant Access; the agency’s PropertyMe plan affects the screens tenants see. · support.propertyme.com.au, 30 Sept 2026
- Messaging
- Tenants can message their Property Manager, and messages go into the PropertyMe portfolio. · propertyme.com.au, 30 Sept 2026
- Mobile app
- PropertyMe says its mobile app is available from the Apple App Store and Google Play. · propertyme.com.au, 30 Sept 2026
- Mobile OS support
- The PropertyMe tenant app support page lists iOS 13.01 or later and Android 9 or later as compatible systems. · support.propertyme.com.au, 30 Sept 2026
- Privacy
- MePay account details entered by tenants are not shared with the agency. · support.propertyme.com.au, 30 Sept 2026
- Security
- PropertyMe says customer data is encrypted in transit and at rest using 256-bit SSL encryption. · propertyme.com.au, 30 Sept 2026
- Support
- PropertyMe lists a Knowledge Base, email support, support tickets, live chat, callbacks, online training, and a user community as support options. · propertyme.com.au, 30 Sept 2026
- Tenancy information
- The portal can show payments, pending invoices, maintenance, inspections, and other tenancy information. · propertyme.com.au, 30 Sept 2026
- Tenant portal
- Tenant Access is a desktop portal for tenants to view information about their tenancy. · propertyme.com.au, 30 Sept 2026
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