No. 18 of 29 ·Property Management CRM Software

MRI Engage CRM

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Freedom report

No signalScore 5.1

Free tierNo free tier on record
Open codeNo open-source code on record
Runs widely1 of 6 device platforms
DocumentedThinly documented

MRI Engage CRM is ranked #18 of 29 in property management CRM software on Freedom251. It runs on Web.

Compared on property management CRM software

Lead capture: Yes
Leasing pipeline: Yes
Applicant messaging: Yes
Contact history: Yes
SMS messaging: Yes
Property software sync: Yes

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The record

Purpose: MRI Engage CRM is a multifamily leasing and resident engagement hub covering leads from inquiry through renewal.
Lead records: The CRM keeps interactions from first inquiry through renewal on one record and tracks each prospect’s application progress.
AI voice agent: Its AI voice agent answers and logs calls, handles routine questions, and escalates emergencies and exceptions to a person.
Workflows: Task-driven workflows prioritize what needs attention and reorder as calls and messages arrive.
Messaging: The CRM supports one-to-one and one-to-many messaging in a consolidated view.
Integration: Guest cards sync in real time with MRI PMX Residential Management, keeping leads created or updated in either system current in both.
Related products: MRI presents Engage Protect screening, Engage Pay rent payments, and Engage Apply leasing and resident portals as connected parts of its front-office suite.
Implementation: MRI estimates implementation, onboarding, and training take approximately 60 to 90 days, depending on property count and additional capabilities.
Support: MRI lists Engage CRM support by phone on weekdays and weekends, with hours of 8:00 AM to 8:00 PM ET Monday through Friday and 10:00 AM to 6:00 PM ET Saturday and Sunday.
Access: MRI provides an Engage CRM sign-in page with email-based sign-in.
Pricing: The product page offers a tailored demo and information request but does not state a price.
Unified record: The CRM keeps prospect and resident interactions on one record and tracks each prospect’s progress through the application.
AI call handling: Its AI leasing agent answers, logs, and escalates calls 24/7, handling routine questions and escalating emergencies and exceptions to a person.
Leasing workflows: Task-driven workflows prioritize and reprioritize work as calls and messages arrive, with one-to-one and one-to-many messaging in a consolidated view.

Where it ranks on Freedom251

Best Property Management CRM Software in 2026#18 of 29
Best Property Leasing Software in 2026#25 of 25

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Sources

mrisoftware.com/multifamily/multifamily-crm/· checked 8 Oct 2026
mrisoftware.com/contact-support/· checked 8 Oct 2026
login.engagecrm.cloud.mrisoftware.com/Auth/Login· checked 8 Oct 2026
mrisoftware.com/news/unified-multifamily-comms-accelera· checked 8 Oct 2026
mrisoftware.com/about/· checked 8 Oct 2026