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Mitel One
What Mitel One is
Mitel One is a business communications product for calling, team messaging, and video meetings. It is available on Android, iOS, macOS, and the web. All three listed plans include softphone and chat. Entry adds streams or workspaces and file attachments, while Premier and Elite add video meetings and meeting recording. Premier meetings support up to 100 participants; Elite supports up to 250. The plans therefore differ in meeting availability and capacity, while keeping calling and chat in common. The product’s listed features include business calling, team messaging, video meetings, and call recording. Mitel was founded in 1973. Buyers can consider which plan’s collaboration features and participant limit fit their requirements, then request pricing from the company.
Who it suits
Mitel One suits organizations that want business calling and team messaging across mobile, Mac, and web platforms. Teams needing recorded video meetings can consider Premier or Elite, depending on participant capacity.
What it does well
- Softphone and chat are included in every listed plan.
- Entry includes streams or workspaces and file attachments.
- Premier supports meetings with up to 100 participants.
- Elite supports meetings with up to 250 participants.
- Available on Android, iOS, macOS, and web.
What to know first
- Pricing is available only on request.
- Entry does not list video meetings or meeting recording.
- Premier meetings are limited to 100 participants.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Entry | Softphone · Chat · Streams/workspaces · File attachments | On request |
| Premier | Softphone · Chat · Video meetings · Meetings recording · Meetings limited to 100 participants | On request |
| Elite | Softphone · Chat · Video meetings · Meetings recording · Meetings up to 250 participants | On request |
| Mitel One Upgrade to Entry | One time purchase · Softphone · Chat · Streams/workspaces · 1 GB storage · 12-month file/recording retention · 24-month chat retention · SSO | On request |
| Mitel One Premier | Annual Subscription · Softphone · Chat · Unlimited meetings up to 100 participants · Screen sharing · Calendar integration · 10 GB storage · 12-month file/recording retention · 24-month chat retention · MS Teams integration | On request |
| Mitel One Elite | Annual Subscription · Softphone · Chat · Unlimited meetings up to 250 participants · Screen sharing · Calendar integration · Unlimited storage · 12-month file/recording retention · 24-month chat retention · MS Teams integration | On request |
| Mitel One Entry | Monthly Subscription · Softphone · Chat · Streams/workspaces · 1 GB storage · 12-month file/recording retention · 24-month chat retention · SSO | On request |
| Mitel One Premier monthly | Monthly Subscription · Softphone · Chat · Meetings up to 100 participants · Screen sharing · Scheduled meetings · Calendar integration · 10 GB storage · 12-month file/recording retention · 24-month chat retention · MS Teams integration | On request |
The first 8 of 9 plans, as mitel.com lists them, read 19 Sept 2026. The maker's own page has the final word. Every plan
Verdict
Mitel One combines calling and chat, with workspace and attachment features in Entry and recorded meetings in higher plans. Request pricing and compare meeting limits before choosing a tier.
Facts from Mitel One's own pages
- API and SDK scope
- CloudLink exposes REST APIs for telephony, presence, conversations, notifications, administration, authentication and service delivery. · developer.mitel.io, 15 Oct 2026
- API availability
- Mitel advertises third-party integration tools and APIs for embedding communications into workflows and applications. · mitel.com, 15 Oct 2026
- Browser requirements
- The web application supports Safari 14.1+, Chrome 94+, Edge 90+ and Firefox 90+. · mitel.com, 15 Oct 2026
- Clients
- Mitel lists web clients for PC and Mac plus mobile clients for iOS and Android. · mitel.com, 15 Oct 2026
- Cloud deployment
- The web application runs in the cloud and does not require software installation. · mitel.com, 15 Oct 2026
- Company facts
- LinkedIn lists Mitel as a privately held telecommunications company founded in 1972, headquartered in Kanata, Ontario, with 1,001–5,000 employees. · linkedin.com, 15 Oct 2026
- Company scale
- Mitel's official about page states that it has more than 5,500 partners and over 2,100 patents. · mitel.com, 15 Oct 2026
- Desktop installation
- The progressive web app can be installed from Chrome or Edge and provides push notifications and hardware access. · productdocuments.mitel.com, 15 Oct 2026
- Developer tooling
- Mitel provides a Postman API library, OAuth token guidance, sample code, tutorials and a developer forum. · developer.mitel.io, 15 Oct 2026
- Documentation and support
- Mitel provides a Document Center, Learning Center tutorials and global technical support for customers, providers and partners. · mitel.com, 15 Oct 2026
- Feature: availability
- Users can view live availability status and manage their own availability with do-not-disturb controls. · play.google.com, 15 Oct 2026
- Feature: calling
- Calling features include softphone operation, call transfer and three-party calls. · mitel.com, 15 Oct 2026
- Feature: file sharing
- File attachments and document sharing are supported, with storage limits determined by bundle. · mitel.com, 15 Oct 2026
- Feature: meetings
- Mitel One provides meetings, including screen sharing, scheduled meetings and recording in qualifying bundles. · mitel.com, 15 Oct 2026
- Feature: mentions
- Users can mention people in Mitel One conversations. · mitel.com, 15 Oct 2026
- Feature: messaging
- The application supports messaging streams, group chats, secure messages and photo sharing. · play.google.com, 15 Oct 2026
- Feature: widgets
- Widgets are included among Mitel One features. · mitel.com, 15 Oct 2026
- Founded
- 1973 · mitel.com, 4 Oct 2026
- Google Play listing
- The Android listing shows 10K+ downloads, encrypted data in transit and no data shared with third parties; it does not display a star rating in the opened page. · play.google.com, 15 Oct 2026
- Home screen
- The home screen presents calls, meetings and messages together so users do not need to switch between applications. · mitel.com, 15 Oct 2026
- Integrations
- Mitel One licensing includes Microsoft Teams integration through Mitel Assistant, and qualifying bundles include calendar integrations. · mitel.com, 15 Oct 2026
- Licence
- Mitel One is distributed under a paid, non-exclusive Mitel software licence; the EULA identifies the software and documentation as proprietary. · mitel.com, 15 Oct 2026
- Limit: Bluetooth
- Bluetooth support is limited to pairing, call answer/end, mute and volume, and Bluetooth audio can introduce a delay on the web app. · mitel.com, 15 Oct 2026
- Limit: performance and bugs
- G2 lists performance issues and software bugs among Mitel review themes. · g2.com, 15 Oct 2026
Where Mitel One stands on Freedom251
- Unified Communications Software#15 of 28