mHelpDesk
by mHelpDesk
What mHelpDesk is
mHelpDesk is field service management software for service professionals handling customer contact, scheduling, communication, and billing. Its workflow covers work from lead and estimate through job management, invoicing, and customer payment. The maker describes it as built for home service businesses, contractors, HVAC companies, and cleaning companies. Teams can use its calendar to view jobs, schedule staff, assign work, create events, and color-code staff and teams.
Customers can book online by choosing a service, preferred staff member, and available appointment time; businesses can add the booking option to their website. The software also supports recurring jobs, invoicing and payments, and a customer portal. It can sync with QuickBooks Desktop or QuickBooks Online, though only one version can be selected at a time. Payment processor options include Square, Stripe, Authorize.Net, and PayPal. mHelpDesk is available on the web, macOS, Android, and iOS. The maker lists toll-free phone and email support, onboarding success coaches, training resources, guided setup, implementation guidance, and data migration assistance.
Who it suits
mHelpDesk suits service businesses that need to coordinate leads, estimates, scheduled jobs, and customer billing in one workflow. Home service companies, contractors, HVAC businesses, and cleaning companies are among the audiences the maker identifies.
What it does well
- Workflow spans leads, estimates, jobs, invoices, and payments
- Calendar supports staff scheduling and job assignment
- Customers can book appointments online
- Includes recurring jobs and a customer portal
- Syncs with either QuickBooks Desktop or QuickBooks Online
- Mobile apps are available for Android and iOS
What to know first
- No free plan
- Pro is limited to 3 users
- Only one QuickBooks version can be selected at a time
- Past QuickBooks estimates and invoices are not imported
Limits
Pro costs $169 a month and includes 3 users; Growth costs $249 a month for 8 users, and Success costs $374 a month for 10 users. Only one QuickBooks version can be selected at a time, and past QuickBooks estimates and invoices are not imported.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Pro | $169/month · 3 users · core features | $169 a month |
| Growth | $249/month · 8 users · core features | $249 a month |
| Success | $374/month · 10 users · core features | $374 a month |
| Free trial | 14 days · no credit card required | Free |
As mhelpdesk.com lists them, read 10 Oct 2026. The maker's own page has the final word.
Getting started
- Visit https://www.mhelpdesk.com/
- Choose a paid plan: Pro, Growth, or Success
- Start the free trial
- Use the maker's guided setup and implementation guidance
- Select QuickBooks Desktop or QuickBooks Online if you want to sync with QuickBooks
- Direct customers to online booking through your business website
Verdict
Choose mHelpDesk if your service business needs scheduling, online booking, recurring jobs, and invoicing in a field-service workflow. Look elsewhere if you need more than three users on Pro or expect the QuickBooks integration to import earlier estimates and invoices.
Questions
How much does mHelpDesk cost?
Pro is $169 a month for 3 users, Growth is $249 a month for 8 users, and Success is $374 a month for 10 users.
Does mHelpDesk have a free plan or trial?
It has no free plan, but a free trial is available.
Which platforms does mHelpDesk support?
It is available on Android, iOS, macOS, and the web. The maker directs users to mobile apps for Apple iOS and Google Android.
Does mHelpDesk integrate with QuickBooks?
It syncs with either QuickBooks Desktop or QuickBooks Online, with only one version selected at a time. Past QuickBooks estimates and invoices are not imported.
Which payment processors are supported?
The help center lists Square, Stripe, Authorize.Net, and PayPal as payment processor options.
What support and onboarding does mHelpDesk offer?
The maker lists toll-free phone and email support, onboarding success coaches, training resources, guided setup, implementation guidance, and data migration assistance.
Facts from mHelpDesk's own pages
- Apple app capabilities
- The mobile app supports offline work with synchronization, scheduling, estimates, invoices, payments, alerts, inventory and QuickBooks. · apps.apple.com, 15 Oct 2026
- Apple compatibility
- The iOS app requires iOS or iPadOS 16 or later and supports macOS 13 or later on Apple M1 hardware. · apps.apple.com, 15 Oct 2026
- Availability terms
- The agreement promises commercially reasonable 24/7 availability but disclaims liability for downtime and does not warrant uninterrupted or error-free service. · mhelpdesk.com, 15 Oct 2026
- Billing terms
- Subscriptions may bill monthly or annually, cancellations receive no prorated refunds and fees may change with 30 days notice. · mhelpdesk.com, 15 Oct 2026
- Company legal entity
- The user agreement identifies mHelpDesk, Inc. as a Delaware corporation for SMS terms. · mhelpdesk.com, 15 Oct 2026
- Company profile
- LinkedIn lists mHelpDesk as privately held, headquartered in Fairfax, Virginia, with 51–200 employees. · linkedin.com, 15 Oct 2026
- Current parent history
- An SEC filing states that ANGI Homeservices owned mHelpDesk after the September 29, 2017 Angie’s List merger. · sec.gov, 15 Oct 2026
- Customer portal
- Yes · mhelpdesk.com, 21 Sept 2026
- Customer support
- Support is offered by toll-free phone, email, success coaches and training resources. · mhelpdesk.com, 15 Oct 2026
- Documentation
- The help center contains guides for customers, leads, staff, estimates, jobs, scheduling, invoices, payments, automation, customization, templates, QuickBooks, equipment and timesheets. · forum.mhelpdesk.com, 15 Oct 2026
- Founded year
- CB Insights lists mHelpDesk as founded in 2009. · cbinsights.com, 15 Oct 2026
- Free plan
- No · mhelpdesk.com, 21 Sept 2026
- Headquarters
- Indianapolis, Indiana, United States · mhelpdesk.com, 28 Sept 2026
- Headquarters listed officially
- The official website lists 130 E Washington St Ste 1100, Indianapolis, Indiana 46204. · mhelpdesk.com, 15 Oct 2026
- Hosting model
- The service is hosted by mHelpDesk or its providers and accessed remotely, with vendor-managed updates and bug fixes. · mhelpdesk.com, 15 Oct 2026
- Invoicing and payments
- Yes · mhelpdesk.com, 21 Sept 2026
- License
- The user agreement grants a limited, nontransferable, nonexclusive and revocable license while mHelpDesk retains intellectual property. · mhelpdesk.com, 15 Oct 2026
- Limit: cancellation and outages
- Trustpilot complaints include login or site outages, difficult cancellations, refund disputes and unexpected charges. · trustpilot.com, 15 Oct 2026
- Limit: mobile performance
- TrustRadius reviewers report mobile lag, inaccurate tracking and occasional device locking. · trustradius.com, 15 Oct 2026
- Limit: reliability
- Capterra reviewers report bugs, glitches, crashes and slowdowns, while Trustpilot reviewers describe freezing and data not saving. · capterra.com, 15 Oct 2026
- Limit: reporting
- Capterra and TrustRadius reviewers say reporting lacks depth, options or dependable behavior. · capterra.com, 15 Oct 2026
- Limit: support availability
- Reviewers complain about slow or unresolved support and the lack of weekend or after-hours coverage. · trustpilot.com, 15 Oct 2026
- Mobile apps
- The maker's help center directs users to mHelpDesk mobile apps for Apple iOS and Google Android. · forum.mhelpdesk.com, 10 Oct 2026
- Mobile platforms
- both · mhelpdesk.com, 21 Sept 2026
Where mHelpDesk stands on Freedom251
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