FieldAware

FieldAware is field service software for organizations coordinating technicians and office teams. It is best suited to businesses with demanding field workflows and established business systems to connect. Its standout strengths are offline mobile access and integration options, while custom pricing makes a sales discussion part of the buying decision.

Overview

FieldAware brings work orders, scheduling, dispatch, invoicing, reporting, and asset management together. Technicians can use the mobile app to review job and customer details, work orders, checklists, and schedules. That shared workflow can help connect field activity with back-office coordination, particularly for service organizations managing recurring work or assets.

Offline-enabled native apps are a practical advantage for crews working where connectivity is unreliable: technicians can still access customer data without an internet connection. The trade-off is that prospective buyers must request a demo and pricing rather than compare published plans directly.

Key features

• Work coordination: Work orders, scheduling, dispatch, invoicing, reporting, and asset management cover much of the service workflow. Recurring jobs and route optimization also support repeat service and routing needs.
• Mobile fieldwork: Android and iOS apps provide access to job information, customer records, schedules, work orders, and custom checklists. Offline use matters most for technicians whose work takes them out of dependable coverage.
• Configurable forms: FieldAware Forms can apply conditional logic and automatic calculations, and capture signatures and photos. This suits teams standardizing data collection while allowing forms to respond to different job conditions.
• Integrations: Connectors are offered for NetSuite, QuickBooks, and CentralBOS. The Open API supports bidirectional exchange with web-based products and integration with ERP, CRM, and accounting systems, making the product more relevant to businesses that need field operations tied into existing tools.
• Customer access: A customer portal is included among the product capabilities, alongside invoicing and payments, though its specific functions are not detailed.

Pricing

FieldAware is paid software with custom pricing; prospective customers are directed to request a demo. There are no published plan prices or tier differences to compare, so teams should establish the cost and included scope with the vendor before deciding whether the platform fits their budget.

A free trial is offered, but the service agreement describes trial versions for a specified period without a standard number of days. Buyers should confirm the trial length and terms during the sales process.

Platforms

FieldAware supports Android, iOS, and web, with an API platform. Native mobile apps are offline enabled, an important fit for field teams that cannot rely on continuous connectivity.

Who it's for

The maker names building and construction, facility and property management, industrial and commercial equipment, health sciences and MedTech, and oil and gas among the industries it serves. Its blend of work management, mobile forms, and integrations is most compelling for organizations coordinating field technicians with office teams and existing ERP, CRM, or financial systems. A smaller operation seeking transparent self-serve pricing may find the custom-quote process a drawback.

Support is available around the clock by telephone, email, text, and web, with a self-service case portal. FieldAware University offers web-based training, monthly webinars, on-demand videos, and role-based instruction for administrators, dispatchers, and technicians. The maker states that the product is GDPR compliant for customers covered by GDPR.

Pros and cons

• Pros: Offline mobile access keeps customer data available when technicians lack connectivity.
• Pros: Conditional forms, calculations, signatures, and photo capture can support structured field reporting.
• Pros: An Open API and named connectors provide routes for connecting field work to business systems.
• Cons: Custom pricing requires a vendor conversation, making upfront budget comparisons harder.
• Cons: The trial has no stated standard duration, so buyers need to confirm how long they can evaluate the product.

Alternatives

• ServiceM8 is worth considering for a small team that wants a free tier: its free plan allows one user and 30 jobs per month, with SMS charged at 10c.
• WEX FSM may suit buyers looking for a free plan centered on card processing, mobile readers, online payments, financing, and loan applications.
• BigChange is another paid option; its plans include support, CRM, scheduling, a mobile app, live tracking, quotes and invoices, business intelligence, and collaboration.
• Fieldpoint is a paid alternative for teams seeking field service management software.
• ServiceWorks is a paid alternative with a Bronze plan priced at $150 a month.
• Commusoft is a paid alternative with plans covering job tracking, custom forms, operational control, commercial contracts, and scheduling.
• FieldPulse is a paid alternative with seat-based pricing tailored to team needs.
• HVACBase is a paid alternative with quote-based pricing.

For category comparisons, see HVAC Software, Dispatch Management Software, and Field Service Management Software.

Verdict

FieldAware is a strong fit for service organizations that need offline-capable mobile work, structured forms, and connections between field operations and back-office systems. Those capabilities are the main reason to choose it; teams that need clear upfront pricing or a defined trial period should look elsewhere or resolve those terms before committing.