BigChange

BigChange is ranked #12 of 95 in field service management software on Freedom251, made by BigChange (Leeds, United Kingdom). It runs on Android, API, iOS, Web.

BigChange plans and pricing

All plans

BigChange plans Not published Price by request · plans include support, CRM, job scheduling, mobile app, live tracking, quotes and invoices, business intelligence, and collaboration network · extras available bigchange.com · 3 Oct 2026

Compared on field service management software

Customer portal: Yes

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BigChange

Product: BigChange combines job management, scheduling, fleet tracking, customer service and invoicing in one platform for UK field service businesses.
Office features: Office features include scheduling, CRM, quotes, invoices, reporting, sales pipeline and alerts.
Field features: Field tools include a mobile app, live tracking, digital worksheets, risk assessments, proof of service, timesheets and driver behaviour monitoring.
Customer tools: Customers can request jobs, track progress and download job cards through a customer portal; the platform also offers integrated payments and ETA alerts.
AI: BigChange Lightning includes AI tools for business intelligence, engineer training, job preparation, job documentation, customer summaries, messaging and GPS time tracking.
Integrations: BigChange describes integrations with Sage and Xero and says APIs and web services can support optional integrations with ERP and other industry platforms.
Security certifications: BigChange states it is certified for ISO 27001, ISO 9001, Cyber Essentials and SOC 2 Type 1.
Security controls: BigChange says it is hosted on AWS, encrypts app-to-system communications, uses mobile device management on its tablets and conducts independent penetration testing.
Support: BigChange says customers have 24/7 access to its UK-based RoadCrew support team, a customer success manager and training resources.
Pricing availability: The pricing page lists included features and extras but directs visitors to request pricing and does not display plan prices.
Mobile app compatibility: The BigChange app guide says users can download the app from the iOS App Store or Android Play Store.
Intended users: BigChange says it serves trades and field service businesses, including plumbing and heating, drainage, utilities, fire and security, equipment hire, HVAC and electrical contracting.
What it does: BigChange brings job management, scheduling, fleet tracking, customer service and invoicing together in one platform for UK field service businesses.
AI tools: BigChange Lightning adds AI agents for business questions, engineer training, job preparation, job documentation, customer summaries, messaging and GPS time tracking.

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Where it ranks on Freedom251

Best Field Service Management Software in 2026#12 of 95
Best Plumbing Software in 2026#7 of 34
Best HVAC Software in 2026#3 of 30
Best Dispatch Management Software in 2026#9 of 27

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Sources

bigchange.com· checked 3 Oct 2026
bigchange.com/features· checked 3 Oct 2026
bigchange.com/features/integrations· checked 3 Oct 2026
bigchange.com/compliance· checked 3 Oct 2026
bigchange.com/pricing· checked 3 Oct 2026
support.bigchange.com/resources/Storage/hg/BigChange%20App%20· checked 3 Oct 2026
bigchange.com/about-us· checked 3 Oct 2026
bigchange.com/rest-api· checked 3 Oct 2026