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Smart Service

by Smart Service

Paid AndroidAPIiPhoneWebWindows

Visit Smart Service Alternatives Pricing

Smart Service's own site

What Smart Service is

Smart Service is paid field-service software from Smart Service, a company founded in 1992 and headquartered in Dublin, Ohio. It runs on the web, iOS, and Android, with mobile access on both listed mobile platforms. The software covers recurring jobs, route optimization, invoicing and payments, and a customer portal. Offline mode is available for work when an active connection is unavailable. Smart Service lists a Standard Subscription for its Cloud or Desktop offering, with an annual subscription option. An Enterprise Subscription adds support for franchises, multiple divisions, and multiple locations. A Purchase Option covers licensing for Smart Service Desktop, with annual support and services renewal. Pricing is available on request, and there is no free plan. These choices provide subscription, enterprise, and desktop licensing paths for organizations managing field work.

Who it suits

It suits field-service organizations that need scheduling-related tools, payments, customer access, and mobile operation. Organizations choosing between cloud, desktop, enterprise, or purchase licensing can request pricing.

What it does well

  • Works on web, iOS, and Android
  • Supports offline mode
  • Includes route optimization
  • Provides customer portal
  • Handles recurring jobs and payments

What to know first

  • No free plan
  • Pricing requires a request
  • Enterprise features are in a separate subscription
  • Desktop purchase requires annual support renewal

Plans

PlanBilled and limitsPrice
Standard SubscriptionSmart Service Cloud or Desktop offering · Annual subscription optionOn request
Enterprise SubscriptionFranchise support · Multi-division support · Multi-location supportOn request
Purchase OptionPurchase licensing for Smart Service Desktop · Annual support and services renewalOn request
Standard Subscription (Cloud or Desktop)per user; discounted annually; three-user minimum · software, onboarding and data conversion included · franchise, multi-division and multi-location support$129.99 a month

As smartservice.com lists them, read 20 Sept 2026. The maker's own page has the final word.

Getting started

  1. Visit the Smart Service website.
  2. Choose Standard Subscription for Smart Service Cloud or Desktop, or review the enterprise and purchase options.
  3. Ask Smart Service for pricing.
  4. Use the web, iOS or Android platform.

Verdict

Smart Service combines field-work functions with web and mobile access, including offline use.

Questions

How much does Smart Service cost?

Pricing is on request. No prices are listed for Standard Subscription, Enterprise Subscription or Purchase Option.

Is there a free plan?

No. Smart Service is a paid product and has no free plan.

Which platforms does Smart Service support?

It is available on web, iOS and Android. It also supports offline mode.

What does the Enterprise Subscription include?

It supports franchises, multiple divisions and multiple locations.

Can I buy a desktop license?

Yes. Purchase Option covers a Smart Service Desktop license and annual renewal for support and services.

Facts from Smart Service's own pages

AI features
Smart Service Cloud includes Mission Control dispatch assistants, The Oracle reporting assistant, an AI Writing Assistant and an AI Knowledge Center. · smartservice.com, 15 Oct 2026
AI providers
The Oracle and Wingman use Claude, while the Writing Assistant and Knowledge Center use ChatGPT. · smartservice.com, 15 Oct 2026
API and extensibility
The company offers custom API configurations and custom development services, but the public site does not expose a self-service API reference or SDK download. · smartservice.com, 15 Oct 2026
Company headquarters and size
LinkedIn lists Smart Service headquarters in Dublin, Ohio and company size of 51–200 employees. · linkedin.com, 15 Oct 2026
Company history
The company timeline says My Service Depot began in 1992, Smart Service Enterprise launched in 2001, iFleet in 2010 and Smart Service Cloud in 2019. · smartservice.com, 15 Oct 2026
Company legal name
Crunchbase lists the legal entity as My Service Depot, LLC, an active privately held company founded by Skip Stringfield. · crunchbase.com, 15 Oct 2026
Customer experience
Customer-facing capabilities include online booking, portals, notifications and two-way text messaging. · smartservice.com, 15 Oct 2026
Customer portal
Yes · smartservice.com, 20 Sept 2026
Desktop requirements
Smart Service Desktop supports Windows 10/11 or Windows Server 2016/2019/2022, requires .NET Framework 4.8, and works with QuickBooks Desktop 2020 or newer. · app.smartservice.com, 15 Oct 2026
Documentation and support
The FAQ says customers receive online manuals, feature training videos, a dedicated onboarding team and ongoing US-based help-desk support. · smartservice.com, 15 Oct 2026
Founded
1992 · smartservice.com, 28 Sept 2026
Free plan
No · smartservice.com, 20 Sept 2026
Headquarters
Dublin, Ohio, United States · smartservice.com, 28 Sept 2026
Integrations
Listed integrations include QuickBooks, ChatGPT, Claude and custom connections to systems such as Sage. · smartservice.com, 15 Oct 2026
Inventory and assets
Administration tools track inventory, equipment and company assets to reduce shortages and scheduling conflicts. · smartservice.com, 15 Oct 2026
Invoicing and payments
Smart Service supports automatic or manual invoicing, card payments, ACH, online payments and deposits collected during booking or quoting. · smartservice.com, 15 Oct 2026
Invoicing and payments
Yes · smartservice.com, 20 Sept 2026
Licence
The licence agreement identifies My Service Depot, LLC as the licensor and says Smart Service is generally licensed perpetually unless a quote specifies subscription software. · smartservice.com, 15 Oct 2026
Limit: bugs and crashes
G2 reviewers report that the software can be buggy and crash frequently. · g2.com, 15 Oct 2026
Limit: interface usability
Some G2 reviewers say features are difficult to access and the interface needs a cleaner, more modern design. · g2.com, 15 Oct 2026
Limit: pricing and contract complaints
Independent reviews mention expensive plans, unexpected recurring charges, contract changes, add-on costs and refund concerns. · getapp.com, 15 Oct 2026
Limit: scale and forms
A Software Advice reviewer reports slowdown and errors for very large customers, limited form editing, extra charges for custom forms and dependence on QuickBooks. · softwareadvice.com, 15 Oct 2026
Mobile app
iFleet runs on iPhone, iPad and Android and supports offline work, notes, photos, signatures, equipment records, forms, navigation and payments. · smartservice.com, 15 Oct 2026
Mobile platforms
both · smartservice.com, 20 Sept 2026

Where Smart Service stands on Freedom251

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