LEX Reception provides live reception, legal intake, and client support for law firms 24/7/365. It says calls are answered by live receptionists, not bots or AI. Receptionists can handle intake, schedule appointments, transfer calls, and follow up with clients; English and Spanish intake are available. Firms can edit call flows in a dashboard and listen to recordings for quality assurance. Monthly plans include customizable appointment scheduling tools, live chat, and mobile and desktop account access. The mobile app shows receptionist messages in real time and lets users call and text clients using their business ID, chat with colleagues, share files, and manage billing and team members. Listed integrations include Clio, MyCase, LawPay, PracticePanther, Filevine, Lawmatics, Smokeball, CosmoLex, and CASEpeer, among others. Messages can be assigned as Leads, Cases, or Tasks according to firm rules without changing software settings. Billing is by minutes, with calls rounded up to the next minute. LEX sends usage alerts at 80% and 100% of planned minutes, charges per-minute overages, and includes 30 calls under 30 seconds each month at no charge. Rates require contacting LEX Reception.

Who it is for

LEX Reception suits law firms seeking round-the-clock live call answering, legal intake, and client support. It currently supports clients in the United States and Canada.

What is good

Live receptionists answer calls without bots or AI.
English and Spanish intake is available.
Firms can edit call flows and review recordings.
The app supports client messages, calls, and team tools.
Includes 30 calls under 30 seconds monthly at no charge.

What to know first

Rates require contacting LEX Reception.
Call duration rounds up to the next minute.
Per-minute overage charges apply.

Verdict

LEX Reception combines human answering with legal intake, scheduling, transfers, and follow-up. Minute-based billing and per-minute overages are important to consider when estimating usage.

LEX Reception plans and pricing

All plans

LEX Reception plans Not published By number of minutes; rates require contacting LEX Reception Plan minutes · per-minute overage charges lexreception.com · 5 Oct 2026

Compared on virtual receptionist services

Answering mode: human
Call qualification: Yes
Message taking: Yes
Call routing: Yes
Appointment scheduling: Yes
Multilingual answering: Yes

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The record

Service

LEX provides live legal reception, intake, and client support for law firms 24/7/365.

Human answering

LEX says every call is answered by a live receptionist and that it does not use bots or AI to answer phones.

Intake and follow-up

Receptionists handle legal intake, appointment scheduling, live call transfers, and outbound follow-ups.

Bilingual service

LEX offers receptionists who handle legal intake in English and Spanish.

Call scripts

Firms can edit call flows in the dashboard, and can listen to call recordings for quality assurance.

Included tools

LEX says its monthly plans include customizable tools for appointment scheduling, live chat, and mobile and desktop account access.

Mobile app

The app lets users view receptionist messages in real time, call and text clients using their business ID, chat with colleagues, share files, and manage billing and team members.

Integrations

The integration directory lists Clio, MyCase, LawPay, PracticePanther, Filevine, Lawmatics, Smokeball, CosmoLex, and CASEpeer, among others.

Integration workflow

LEX says messages can be assigned as Leads, Cases, or Tasks according to the firm's rules, without changing its software settings.

Minute billing

Usage is billed by minutes rather than calls, and call duration is rounded up to the next minute.

Usage limits

LEX says it emails alerts at 80% and 100% of planned usage and charges per-minute overages; it also includes 30 calls under 30 seconds each month at no charge.

Coverage

LEX says it currently supports clients anywhere in the United States and Canada.

Customer support

Existing customers can contact client services for setup, maintenance, billing, or online access at [email protected] or +1 866 818 8090.

Security

LEX describes its mobile app as supporting secure file sharing with colleagues.