PATLive provides live call answering, website chat, and outbound calling for businesses. It says people handle live answering and chat rather than AI or bots, with both services available 24 hours a day, every day, including weekends and holidays. Plans include call screening and transfers, message taking, lead collection, appointment scheduling, emergency dispatch, and bilingual support. Web and mobile apps support call and message management, business calling and texting, call routing, and team users. A reporting dashboard provides interaction charts, recordings, filters, and data export. Listed native integrations include Calendly, Google Calendar, MindBody, AgileCRM, BigCommerce, and Freshsales; AppFolio is listed as a Zapier integration. PATLive is paid, with no free plan; listed pricing starts at 49.00 USD per month, and a 14-day trial is available. Monthly package minutes do not roll over, and overages are charged according to the selected plan. Outbound calls are limited to 8 a.m. to 6 p.m. Eastern Time, Monday through Friday, and to opted-in people or existing business contacts. The service is available on Android, iOS, and web.
Who it is for
PATLive may suit businesses that need live phone or website-chat coverage, including those in legal, medical and wellness, home services, real estate, financial services, ecommerce, nonprofits, or IT and SaaS. Its scheduling, lead collection, and routing capabilities may fit teams handling customer inquiries and appointments.
What is good
- Live answering and chat operate around the clock.
- Plans include appointment scheduling and emergency dispatch.
- Apps support calls, messages, routing, and team users.
- Dashboard includes recordings and data export.
- A 14-day trial is available.
What to know first
- There is no free plan.
- Monthly package minutes do not roll over.
- Outbound calls are limited to weekday business hours.
- HIPAA use requires a separately signed agreement.
Verdict
PATLive combines human answering and chat with outbound calling, apps, reporting, and integrations for business communication needs. Consider the non-rolling minute allowance, plan overages, and the restricted outbound-calling window when evaluating the service.
PATLive plans and pricing
All plansCompared on virtual receptionist services
- Free plan
- No
- Paid from
- $49/mo
- Answering mode
- human
- Included minutes
- 0 minutes/mo
- Call qualification
- Yes
- Message taking
- Yes
- Call routing
- Yes
- Appointment scheduling
- Yes
- Multilingual answering
- Yes
