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PATLive
What PATLive is
PATLive provides live call answering, website chat, and outbound calling for businesses. It says people handle live answering and chat rather than AI or bots, with both services available 24 hours a day, every day, including weekends and holidays. Plans include call screening and transfers, message taking, lead collection, appointment scheduling, emergency dispatch, and bilingual support. Web and mobile apps support call and message management, business calling and texting, call routing, and team users. A reporting dashboard provides interaction charts, recordings, filters, and data export. Listed native integrations include Calendly, Google Calendar, MindBody, AgileCRM, BigCommerce, and Freshsales; AppFolio is listed as a Zapier integration. PATLive is paid, with no free plan; listed pricing starts at $49 a month, and a 14-day trial is available. Monthly package minutes do not roll over, and overages are charged according to the selected plan. Outbound calls are limited to 8 a.m. to 6 p.m. Eastern Time, Monday through Friday, and to opted-in people or existing business contacts. The service is available on Android, iOS, and web.
Who it suits
PATLive may suit businesses that need live phone or website-chat coverage, including those in legal, medical and wellness, home services, real estate, financial services, ecommerce, nonprofits, or IT and SaaS. Its scheduling, lead collection, and routing capabilities may fit teams handling customer inquiries and appointments.
What it does well
- Live answering and chat operate around the clock.
- Plans include appointment scheduling and emergency dispatch.
- Apps support calls, messages, routing, and team users.
- Dashboard includes recordings and data export.
- A 14-day trial is available.
What to know first
- There is no free plan.
- Monthly package minutes do not roll over.
- Outbound calls are limited to weekday business hours.
- HIPAA use requires a separately signed agreement.
Limits
The $49 a month pay-as-you-go call answering plan includes no minutes; the 50-minute plan costs $99 a month. Package minutes do not roll over, and overages are billed at the selected plan's rate. Outbound calls are restricted to 8 a.m. to 6 p.m. Eastern Time, Monday through Friday, and to opted-in people or existing business contacts.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Live Web Chats — 25 chats | Monthly · 25 chats · $8.95 per additional chat | $149 a month |
| Live Call Answering 200 minutes | monthly · 200 included minutes · About 80 calls · $2.09 additional minute | $189 a month |
| Live Call Answering — 100 minutes | Monthly · 100 minutes (about 40 calls) · $2.09 per additional minute | $189 a month |
| Live Chat 25 chats | monthly · 25 included chats · $9.95 additional chat | $19 a month |
| Live Web Chats — Pay as you go | Monthly · No included chats · $9.95 per additional chat | $19 a month |
| Outbound Calls — Pay as you go | Monthly · No included outreaches · $8.95 per additional outreach | $19 a month |
| Live Outbound Calls 25 outreaches | monthly · 25 included outreaches · $8.95 additional outreach | $19 a month |
| Outbound Calls — 25 outreaches | Monthly · 25 outreaches · $8.49 per additional outreach | $199 a month |
The first 8 of 16 plans, as patlive.com lists them, read 30 Sept 2026. The maker's own page has the final word. Every plan
Getting started
- Visit https://www.patlive.com/.
- Choose a service and monthly plan, such as call answering, web chats, or outbound calls.
- Use the 14-day trial if you want to try the service before paying.
- Use the web, Android, or iOS apps to manage calls and messages.
- Contact Customer Care by phone, email, or chat to update call handling instructions.
Verdict
PATLive combines human answering and chat with outbound calling, apps, reporting, and integrations for business communication needs. Consider the non-rolling minute allowance, plan overages, and the restricted outbound-calling window when evaluating the service.
Questions
Does PATLive have a free plan?
No. A 14-day trial is available.
How much does PATLive cost?
Pricing starts at $49/mo. The pay-as-you-go live call answering plan is $49 a month, with no included minutes and $2.99 per additional minute.
Which platforms does PATLive support?
PATLive lists Android, iOS, and web.
Does PATLive use AI or bots for answering and chat?
PATLive says its live answering and web chat use real people and do not use AI or bots.
Which services are available around the clock?
Live answering and web chat are available 24 hours a day, 365 days a year, including weekends and holidays.
What integrations are listed?
Native integrations include Calendly, Google Calendar, MindBody, AgileCRM, BigCommerce, and Freshsales. AppFolio is listed as a Zapier integration.
Facts from PATLive's own pages
- API
- The public API lets customers read call details, messages and voicemails and write call state and PATLive status changes. · help.patlive.com, 15 Oct 2026
- API availability
- PATLive says its API is available to all customers and uses the same credentials as its web and mobile apps. · help.patlive.com, 15 Oct 2026
- API documentation
- Implementation instructions are provided as a downloadable API documentation file, with technical help available from support. · help.patlive.com, 15 Oct 2026
- Availability
- Live answering and web chat are available 24 hours a day, 365 days a year, including weekends and holidays. · patlive.com, 30 Sept 2026
- Company founded
- PATLive was founded in 1990. · linkedin.com, 15 Oct 2026
- Company headquarters
- LinkedIn identifies the headquarters as #WeWorkRemote in the United States, while directory listings place the operating headquarters in Tallahassee, Florida. · linkedin.com, 15 Oct 2026
- Company size
- LinkedIn lists PATLive as a privately held telecommunications company with 201–500 employees. · linkedin.com, 15 Oct 2026
- Documentation and support
- The Help Center contains guides for mobile and web app status, notifications, passwords, message filtering and recordings. · help.patlive.com, 15 Oct 2026
- Feature: appointment scheduling
- Receptionists schedule appointments using supported calendars and scheduling systems. · patlive.com, 15 Oct 2026
- Feature: bilingual service
- Spanish-language answering is included without a bilingual surcharge. · patlive.com, 15 Oct 2026
- Feature: business phone system
- Live-service plans include an optional cloud phone system with one number, unlimited users, 1,000 automated monthly minutes and 100 texts. · patlive.com, 15 Oct 2026
- Feature: call screening
- Receptionists can screen callers and transfer calls according to customer instructions. · patlive.com, 15 Oct 2026
- Feature: client intake
- PATLive supports new-client intake workflows handled by live receptionists. · patlive.com, 15 Oct 2026
- Feature: emergency dispatch
- Emergency dispatch is included among the capabilities listed for every plan. · patlive.com, 15 Oct 2026
- Feature: event registration
- Agents can register callers for events as part of the standard service capabilities. · patlive.com, 15 Oct 2026
- Feature: lead collection
- Agents collect lead information during calls and can pass it into connected business systems. · patlive.com, 15 Oct 2026
- Feature: message taking
- The service records caller messages and sends the collected details to customers. · patlive.com, 15 Oct 2026
- Feature: ordering support
- Receptionists can provide sales and ordering support for callers. · patlive.com, 15 Oct 2026
- Feature: phone controls
- The phone system supports auto attendants, routing, forwarding, extensions, ring groups, voicemail, contacts, recordings and spam blocking. · patlive.com, 15 Oct 2026
- Feature: recordings
- Call recordings can be enabled, reviewed in the web or mobile app, and emailed without an extra recording charge. · help.patlive.com, 15 Oct 2026
- Feature: reporting
- The apps provide call reports including volume, peak times, transfer patterns and summary statistics. · patlive.com, 15 Oct 2026
- Founded
- 1990 · patlive.com, 28 Sept 2026
- Google Play app
- PATLive Flex is an Android cloud-phone app for status changes, call summaries, messages, voicemails and recordings; the listing shows 100+ downloads. · play.google.com, 15 Oct 2026
- Google Play data safety
- The Android listing says no data is shared with third parties, data is encrypted in transit, and the app may collect personal information, photos and videos and other data. · play.google.com, 15 Oct 2026
Where PATLive stands on Freedom251
- Virtual Receptionist Services#8 of 36