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MAP Communications
What MAP Communications is
MAP Communications provides custom phone answering, virtual receptionist, and call center services for businesses. Its virtual receptionists answer calls live around the clock in English and Spanish. They can take messages, transfer or route calls, qualify leads, and schedule appointments, using scripts tailored to a client's language, policies, and procedures. Named integrations include Calendly, Google Calendar, Clio, Rocket Matter, HubSpot, Salesforce, and Zapier. Client dashboards provide live reporting and actionable insights. MAP's cloud-based ECHO platform supports data logging, role-based access permissions, and administrative coordination. The company states that it is HIPAA compliant, HITRUST certified, SOC 2 certified, and PCI-DSS compliant. Receptionists are based throughout the United States; the company is headquartered in Chesapeake, Virginia, and was founded in 1990. Its plans are month-to-month, with no long-term contracts listed. MAP offers a 7-day trial but no free plan. Monthly plans range from $49 a month for Pay As You Go to $649 a month for Premium; Pay As You Go includes no minutes and charges $1.37 per additional minute.
Who it suits
MAP suits businesses that want people to answer calls, qualify leads, schedule appointments, or route callers, including law firms, medical practices, real estate offices, contractors, and service-based companies. It may be useful when English- and Spanish-language answering is needed.
What it does well
- 24/7 live answering by people.
- Receptionists answer in English and Spanish.
- Can schedule appointments and qualify leads.
- Offers customized call scripts.
- Plans are month-to-month.
What to know first
- No free plan.
- Pay As You Go includes zero minutes.
- Additional minutes cost 1.37 USD on Pay As You Go.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Business | monthly · 125 included minutes · $1.30 per additional minute · toll-free number · 24/7 coverage · secure portal · English and Spanish · no long-term contract · HIPAA, PCI-DSS, HITRUST and SOC-2 certified | $179 a month |
| Enterprise | monthly · 250 included minutes · $1.28 per additional minute · toll-free number · 24/7 coverage · secure portal · English and Spanish · no long-term contract · HIPAA, PCI-DSS, HITRUST and SOC-2 certified | $339 a month |
| Pay As You Go | monthly · 0 included minutes · $1.37 per additional minute · toll-free number · 24/7 coverage · secure portal · English and Spanish · no long-term contract · HIPAA, PCI-DSS, HITRUST and SOC-2 certified | $49 a month |
| Premium | monthly · 500 included minutes · $1.28 per additional minute · toll-free number · 24/7 coverage · secure portal · English and Spanish · no long-term contract · HIPAA, PCI-DSS, HITRUST and SOC-2 certified | $649 a month |
As mapcommunications.com lists them, read 15 Oct 2026. The maker's own page has the final word.
Verdict
MAP Communications offers live call handling with scheduling, routing, and qualification, plus a 7-day trial. Check included minutes and per-minute charges against expected call volume before choosing a plan.
Facts from MAP Communications's own pages
- 24/7 live answering
- U.S.-based agents answer calls around the clock, including nights, holidays and weekends. · mapcommunications.com, 15 Oct 2026
- Additional fees
- Terms list a $0.024-per-call telecom fee plus possible compliance, technology and seven-major-holiday fees. · mapcommunications.com, 15 Oct 2026
- API and SDKs
- The public pages reviewed describe integrations and proprietary ECHO software but do not provide public API endpoints or SDK downloads. · mapcommunications.com, 15 Oct 2026
- Appointment scheduling
- Agents can maintain calendars, schedule appointments and send appointment reminders. · mapcommunications.com, 15 Oct 2026
- Bilingual service
- The service provides English- and Spanish-speaking representatives. · mapcommunications.com, 15 Oct 2026
- Billing terms
- Map describes its agreements as flexible and month-to-month, with no long-term contracts on the listed plans. · mapcommunications.com, 8 Oct 2026
- Call features
- Features include appointment scheduling, live call transfer, and lead qualification. · mapcommunications.com, 8 Oct 2026
- Call routing
- MAP supports live transfers and routing to specified departments or people. · mapcommunications.com, 15 Oct 2026
- Company headquarters
- MAP’s headquarters are at 555 Belaire Avenue, sixth floor, Chesapeake, Virginia 23320. · linkedin.com, 15 Oct 2026
- Company legal name
- Crunchbase lists the legal name as MAP Communications, Inc. and operating status as active. · crunchbase.com, 15 Oct 2026
- Company ownership
- MAP says it is 100% employee-owned. · mapcommunications.com, 15 Oct 2026
- Company size
- LinkedIn lists MAP Communications in the 501–1,000 employee range. · linkedin.com, 15 Oct 2026
- Company type
- LinkedIn describes MAP Communications as privately held. · linkedin.com, 15 Oct 2026
- Custom scripts
- MAP builds call scripts around a customer’s preferred language, policies and procedures. · mapcommunications.com, 15 Oct 2026
- Dashboard
- Client dashboards provide live reporting and actionable insights. · mapcommunications.com, 8 Oct 2026
- Dashboard reporting
- The client dashboard supplies real-time analytics, reporting and actionable call information. · mapcommunications.com, 15 Oct 2026
- Documentation and support
- Public documentation consists mainly of service FAQs and feature pages; onboarding is guided and MAP says most accounts can be configured within 48 hours. · mapcommunications.com, 15 Oct 2026
- Founded
- 1990 · mapcommunications.com, 28 Sept 2026
- Founded year
- LinkedIn and G2 state that MAP Communications was founded in 1991, while MAP’s own about page says it has operated since 1990. · linkedin.com, 15 Oct 2026
- Headquarters
- Chesapeake, Virginia, USA · mapcommunications.com, 28 Sept 2026
- Integrations
- The website names Calendly, Google Calendar, Clio, Rocket Matter, HubSpot, Salesforce and Zapier integrations, plus healthcare connections including Athenahealth, TigerConnect, Epic and Mobile Heartbeat. · mapcommunications.com, 15 Oct 2026
- Languages
- Receptionists provide support in English and Spanish. · mapcommunications.com, 8 Oct 2026
- Lead qualification
- Call-center agents screen leads and forward calls that meet the customer’s criteria. · mapcommunications.com, 15 Oct 2026
- Limit: billing disputes
- One Trustpilot reviewer reported apparent double billing, large invoices and confusing corrected statements after cancellation. · trustpilot.com, 15 Oct 2026
Where MAP Communications stands on Freedom251
- Virtual Receptionist Services#7 of 35