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Abby
What Abby is
Abby is a virtual receptionist service that answers business calls through human receptionists, AI, or a mix of both. Its AI receptionist can answer questions, screen and transfer callers, take messages, and book appointments around the clock. Plans include 24/7 coverage, with answering hours customers can choose without a weekend upcharge. STARTER costs $165 a month and includes 50 Abby Minutes; other listed plans provide 100, 200, or 500 minutes at 329.00 USD, 599.00 USD, and $1,380 a month respectively. AI answering uses half an Abby Minute per minute of call time, while human answering uses one; overage is billed at the plan's Abby Minute rate. AbbyGO and the web portal provide call summaries, transcripts, recordings, sentiment scores, call tagging, and caller blocking. Abby lists 157 native integrations and says it will build an unlisted integration during onboarding at no charge. The AI receptionist supports English and Spanish. Plans include onboarding and ongoing support; HIPAA compliance options are listed for human answering only.
Who it suits
Abby is aimed at small offices, small businesses, growing teams, and high-volume businesses that need calls answered, routed, or used to book appointments. It may suit teams seeking human, AI, or combined answering with call-management tools.
What it does well
- Offers human, AI, or combined answering.
- AI handles screening, transfers, messages, and bookings.
- Plans include 24/7 coverage.
- Lists 157 native integrations.
- AI answering supports English and Spanish.
What to know first
- STARTER costs $165 a month.
- STARTER includes 50 Abby Minutes.
- Overage is billed at the plan's minute rate.
- HIPAA options are human-only.
Limits
STARTER includes 50 Abby Minutes monthly, with higher listed plans including 100, 200, or 500. AI answering uses half a minute allowance per minute of call time, while human answering uses one; extra usage is billed at the selected plan’s Abby Minute rate.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Growth | $1,380 per month · 500 Abby Minutes · Double minutes with AI · Free trial · Month-to-month | $1,380 a month |
| STARTER | $165 per month · 50 Abby Minutes · Double minutes with AI · Free trial · Month-to-month | $165 a month |
| essential | $329 per month · 100 Abby Minutes · Double minutes with AI · Free trial · Month-to-month | $329 a month |
| PROFESSIONAL | $599 per month · 200 Abby Minutes · Double minutes with AI · Free trial · Month-to-month | $599 a month |
| ENTERPRISE | Custom plans; contact Abby · For higher call volumes and tailored workflows beyond Growth | On request |
As abby.com lists them, read 7 Oct 2026. The maker's own page has the final word.
Getting started
- Visit https://www.abby.com/.
- Choose a plan: STARTER, essential, PROFESSIONAL, Growth, or a custom Enterprise plan.
- Use the 14-day free trial offered with plans.
- Set the hours for call answering; plans include 24/7 coverage and allow chosen hours.
- Use AbbyGO on iOS or Android, or access the service on the web.
Verdict
Abby combines receptionist coverage with call-management information and appointment handling. Buyers should compare included Abby Minutes with expected call use, since additional usage is billed at the plan rate.
Questions
How much does Abby cost?
STARTER is $165 a month, essential is $329 a month, PROFESSIONAL is $599 a month, and Growth is $1,380 a month. Enterprise pricing is custom.
Does Abby have a free plan or trial?
Abby has no free plan. A 14-day trial is offered.
Which platforms does Abby support?
Abby lists Android, iOS, and web. AbbyGO is available for iOS and Android.
What languages can the AI receptionist answer in?
The AI receptionist supports English and Spanish, included with the service.
Does Abby offer HIPAA compliance?
The pricing page lists HIPAA compliance options for human answering only.
Facts from Abby's own pages
- AI call handling
- Its AI receptionist answers calls around the clock, answers questions, screens and transfers calls, takes messages, and books appointments. · abby.com, 7 Oct 2026
- AI usage
- One minute of AI answering uses half an Abby Minute, while one minute of human answering uses one Abby Minute. · abby.com, 7 Oct 2026
- Call insights
- The AbbyGO app and portal provide call summaries, transcripts, recordings, sentiment scores, call tagging, and caller blocking. · abby.com, 7 Oct 2026
- Company history
- Abby Connect's about page says the Strum family launched TelAssistant in 2005 and rebranded it as Abby Connect in 2014. · abby.com, 7 Oct 2026
- Compliance option
- The pricing page lists HIPAA compliance options and marks them as human-only. · abby.com, 7 Oct 2026
- Coverage
- Plans include 24/7 coverage, and customers can choose answering hours without a weekend upcharge. · abby.com, 7 Oct 2026
- Founded
- 2005 · abby.com, 28 Sept 2026
- Headquarters
- Las Vegas, Nevada, United States · abby.com, 28 Sept 2026
- Integrations
- Abby lists 157 native integrations and says it will build an integration that is not listed during onboarding at no charge. · abby.com, 7 Oct 2026
- Intended customers
- The pricing page describes plans for small offices, small businesses, growing teams, and high-volume businesses. · abby.com, 7 Oct 2026
- Languages
- The AI receptionist supports English and Spanish, which are included with the service. · abby.com, 7 Oct 2026
- Mobile app
- AbbyGO is offered for iOS and Android and includes account dashboards and call management controls. · abby.com, 7 Oct 2026
- Recording security
- The pricing page describes call recordings as encrypted and securely stored. · abby.com, 7 Oct 2026
- Service
- Abby provides virtual receptionist answering through human receptionists, AI, or a mix of both. · abby.com, 7 Oct 2026
- Support
- Abby says each plan includes white-glove onboarding and ongoing support. · abby.com, 7 Oct 2026
- Usage limit
- Plans include 50, 100, 200, or 500 Abby Minutes, and overage is billed at the plan's Abby Minute rate. · abby.com, 7 Oct 2026
Where Abby stands on Freedom251
- Virtual Receptionist Services#4 of 36