Moneypenny provides outsourced telephone answering, AI call answering, live chat, switchboard, lead management and customer service for businesses. Its UK-based receptionists answer calls in a client's company name, transfer calls and take messages. The AI Receptionist can take messages, book appointments and qualify leads around the clock; live receptionists can handle calls that need human judgment. Moneypenny says customers set the AI's boundaries and that it will not improvise, speculate or go off-script. Listed integrations include Salesforce, HubSpot, Microsoft Dynamics 365, Microsoft Teams, Google Calendar, Calendly and Stripe. An API can route messages into a CRM that has an open API. The service is available on the web, iOS and Android, and its app supports internet calls, call and message management, call recording, voicemail transcription and caller blocking. Moneypenny says it is GDPR-compliant and handles caller information securely and discreetly. A local phone number starts at 10.00 GBP per month, billed monthly, with 200 landline minutes and 200 mobile minutes. There is no free plan, but a 7-day trial is available. The company was founded in 2000 and is headquartered in Wrexham, Wales.
Who it is for
Moneypenny suits start-ups, growing businesses and global brands that want outsourced call handling or customer service. It may be useful for businesses choosing between human receptionists, AI answering and a business number, with integrations for listed CRM, calendar and payment services.
What is good
- Receptionists answer calls in the client's company name.
- AI can take messages, book appointments and qualify leads 24/7.
- Live receptionists are available for calls needing human judgment.
- App supports internet calls, recording and voicemail transcription.
- Integrations include Salesforce, HubSpot and Google Calendar.
What to know first
- No free plan; the listed trial lasts 7 days.
- Message Taking calls are answered weekdays from 9am to 5pm unless 24/7 cover is added.
- Smaller answering schemes have a three-month minimum term.
Verdict
Choose Moneypenny if you want business calls handled by receptionists or an AI receptionist, with call routing and mobile app tools. Look elsewhere if you need weekday Message Taking coverage outside 9am–5pm without adding 24/7 cover, or cannot commit to the applicable minimum term.
Get started with Moneypenny
- Visit the Moneypenny website.
- Start the 7-day trial.
- Choose a phone number or answering service plan.
- Use the web service or install the app on iOS or Android.
Limits to know first
The local phone number plan includes 200 landline minutes and 200 mobile minutes per month. Message Taking Service covers calls from 9am to 5pm Monday to Friday; 24/7 answering is available for an additional £35 per month.
Questions about Moneypenny
How much does Moneypenny cost?
A local phone number costs 10.00 GBP per month, billed monthly, and includes 200 landline and 200 mobile minutes. Other listed options include a regional or national number for 12.00 GBP per month, a freephone number for 15.00 GBP per month, AI Receptionist starting at 25.00 GBP per month and Message Taking Service at 55.00 GBP per month.
Does Moneypenny have a free plan or trial?
Moneypenny has no free plan. A 7-day trial is available.
Which platforms does Moneypenny support?
It is available on Android, iOS and the web, and also lists an API.
What does the AI Receptionist do?
It can take messages, book appointments and qualify leads around the clock. Moneypenny says clients set its boundaries and it will not improvise, speculate or go off-script.
Which integrations are listed?
They include Salesforce, HubSpot, Microsoft Dynamics 365, Microsoft Teams, Google Calendar, Calendly and Stripe. Messages can also be sent into a CRM through an API if the CRM has an open API.
What are the Message Taking Service hours?
Calls are answered Monday to Friday from 9am to 5pm. Calls outside those hours go to personalised voicemail unless 24/7 cover is added for an additional £35 per month.
Moneypenny plans and pricing
All plansCompared on business phone systems
- Free plan
- No
- Business numbers
- multiple
- Call routing
- custom
- Voicemail transcription
- Yes
