Freedom251 › Virtual Receptionist Services
Moneypenny
What Moneypenny is
Moneypenny provides outsourced telephone answering, AI call answering, live chat, switchboard, lead management and customer service for businesses. Its UK-based receptionists answer calls in a client's company name, transfer calls and take messages. The AI Receptionist can take messages, book appointments and qualify leads around the clock; live receptionists can handle calls that need human judgment. Moneypenny says customers set the AI's boundaries and that it will not improvise, speculate or go off-script. Listed integrations include Salesforce, HubSpot, Microsoft Dynamics 365, Microsoft Teams, Google Calendar, Calendly and Stripe. An API can route messages into a CRM that has an open API. The service is available on the web, iOS and Android, and its app supports internet calls, call and message management, call recording, voicemail transcription and caller blocking. Moneypenny says it is GDPR-compliant and handles caller information securely and discreetly. A local phone number starts at £10 a month, billed monthly, with 200 landline minutes and 200 mobile minutes. There is no free plan, but a 7-day trial is available. The company was founded in 2000 and is headquartered in Wrexham, Wales.
Who it suits
Moneypenny suits start-ups, growing businesses and global brands that want outsourced call handling or customer service. It may be useful for businesses choosing between human receptionists, AI answering and a business number, with integrations for listed CRM, calendar and payment services.
What it does well
- Receptionists answer calls in the client's company name.
- AI can take messages, book appointments and qualify leads 24/7.
- Live receptionists are available for calls needing human judgment.
- App supports internet calls, recording and voicemail transcription.
- Integrations include Salesforce, HubSpot and Google Calendar.
What to know first
- No free plan; the listed trial lasts 7 days.
- Message Taking calls are answered weekdays from 9am to 5pm unless 24/7 cover is added.
- Smaller answering schemes have a three-month minimum term.
Limits
The local phone number plan includes 200 landline minutes and 200 mobile minutes per month. Message Taking Service covers calls from 9am to 5pm Monday to Friday; 24/7 answering is available for an additional £35 per month.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Local phone number | billed monthly · 200 landline minutes · 200 mobile minutes | £10 a month |
| Regional or national phone number | billed monthly · 200 landline minutes · 200 mobile minutes | £12 a month |
| Freephone number | billed monthly · 0808 freephone number · Clever Numbers app | £15 a month |
| AI Receptionist | Starting price · calls, messages, appointment booking and lead qualification · 24/7 | £25 a month |
| Message Taking Service | Calls answered 9am–5pm Monday to Friday · up to five agreed caller data fields · 24/7 answering available from an additional £35 per month | £55 a month |
As moneypenny.com lists them, read 20 Sept 2026. The maker's own page has the final word.
Getting started
- Visit the Moneypenny website.
- Start the 7-day trial.
- Choose a phone number or answering service plan.
- Use the web service or install the app on iOS or Android.
Verdict
Choose Moneypenny if you want business calls handled by receptionists or an AI receptionist, with call routing and mobile app tools. Look elsewhere if you need weekday Message Taking coverage outside 9am–5pm without adding 24/7 cover, or cannot commit to the applicable minimum term.
Questions
How much does Moneypenny cost?
A local phone number costs £10 a month, billed monthly, and includes 200 landline and 200 mobile minutes. Other listed options include a regional or national number for £12 a month, a freephone number for £15 a month, AI Receptionist starting at £25 a month and Message Taking Service at £55 a month.
Does Moneypenny have a free plan or trial?
Moneypenny has no free plan. A 7-day trial is available.
Which platforms does Moneypenny support?
It is available on Android, iOS and the web, and also lists an API.
What does the AI Receptionist do?
It can take messages, book appointments and qualify leads around the clock. Moneypenny says clients set its boundaries and it will not improvise, speculate or go off-script.
Which integrations are listed?
They include Salesforce, HubSpot, Microsoft Dynamics 365, Microsoft Teams, Google Calendar, Calendly and Stripe. Messages can also be sent into a CRM through an API if the CRM has an open API.
What are the Message Taking Service hours?
Calls are answered Monday to Friday from 9am to 5pm. Calls outside those hours go to personalised voicemail unless 24/7 cover is added for an additional £35 per month.
Facts from Moneypenny's own pages
- AI guardrails
- Moneypenny says its AI Receptionist will not improvise, speculate or go off-script, and that clients set its boundaries. · moneypenny.com, 11 Oct 2026
- AI receptionist
- The AI Receptionist can take messages, book appointments and qualify leads around the clock, with live receptionists available for calls needing human judgment. · moneypenny.com, 11 Oct 2026
- API
- Moneypenny says messages can be sent directly into a customer's CRM through an API if that CRM has an open API. · resources.moneypenny.com, 11 Oct 2026
- Certifications
- The UK homepage displays Cyber Essentials and PCI DSS Compliant badges. · moneypenny.com, 11 Oct 2026
- Contract limits
- Smaller answering schemes with up to 150 inclusive minutes have a three-month minimum term, while larger schemes require a six- or twelve-month commitment. · moneypenny.com, 11 Oct 2026
- Founded
- Moneypenny says it was born in 2000 and celebrated 25 years supporting clients in 2025. · moneypenny.com, 11 Oct 2026
- Headquarters
- Moneypenny lists its UK headquarters at Western Gateway, Wrexham, LL13 7ZB. · moneypenny.com, 11 Oct 2026
- Human answering
- Its UK-based receptionists answer calls in the client's company name, transfer calls and take messages. · moneypenny.com, 11 Oct 2026
- Integrations
- Listed integrations include Salesforce, HubSpot, Microsoft Dynamics 365, Microsoft Teams, Google Calendar, Calendly, Stripe and others. · moneypenny.com, 11 Oct 2026
- Mobile app
- The Moneypenny app supports receiving calls over the internet, managing calls and messages, call recording, voicemail transcription and blocking callers. · moneypenny.com, 11 Oct 2026
- Security
- Moneypenny says it is fully GDPR-compliant and handles caller information securely and discreetly. · moneypenny.com, 11 Oct 2026
- Support coverage
- Message Taking calls are answered Monday to Friday from 9am to 5pm; calls outside those hours go to personalised voicemail unless 24/7 cover is added. · moneypenny.com, 11 Oct 2026
- What it does
- Moneypenny provides outsourced telephone answering, AI call answering, live chat, switchboard, lead management and customer service for businesses. · moneypenny.com, 11 Oct 2026
- Who it's for
- Moneypenny describes its services as suitable for start-ups, growing businesses and global brands. · moneypenny.com, 11 Oct 2026
Where Moneypenny stands on Freedom251
- Virtual Receptionist Services#6 of 36
- Business Phone Systems#109 of 167