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Specialty Answering Service
What Specialty Answering Service is
Specialty Answering Service provides businesses with 24-hour live call answering, message taking, and call transfers. Accounts can use custom scripts and call routing, including cold or warm transfers. Operators can dispatch a message by text, email, or both after a call. The service has web access and iPhone and Android apps for listening to calls, updating status, running reports, and texting callers. Listed integrations include Salesforce, HubSpot, Google Calendar, Zendesk, Zoho, and Zapier; a Custom Action app can send call data to a software endpoint through a webhook. The company says its call center is SOC 2 certified and PCI and HIPAA compliant, and that portal access is controlled by user privileges. It can sign a Business Associate Agreement and describes HIPAA-compliant call handling for medical practices. Plans start at $44 a month, with per-minute charges; the Economy plan adds $1.54 per minute. A 14-day trial provides operator and software access for two weeks or 200 minutes without a credit card. Plans are monthly and can be changed or canceled at any time.
Who it suits
The service suits businesses that need live call coverage, message taking, and call transfers. Medical practices may find its stated HIPAA-compliant handling and Business Associate Agreement relevant.
What it does well
- Live answering is available 24 hours
- Offers custom scripts and call routing
- Mobile apps support call and caller tasks
- Trial requires no credit card
- Monthly plans can be changed or canceled
What to know first
- No free plan is listed
- Economy plan adds $1.54 per minute
- Trial is limited to two weeks or 200 minutes
Limits
The trial provides operator and software access for two weeks or 200 minutes. Economy costs $44 per month plus $1.54 per minute; other plans include different minute allowances and per-minute charges for additional minutes.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| 10,000 Minute | $10599 per month + $1.09 each additional minute · 10,000 minutes included · billed by the second | $10,599 a month |
| 1,000 Minute | $1199 per month + $1.29 each additional minute · 1,000 minutes included · billed by the second | $1,199 a month |
| 100 Minute | $159 per month + $1.44 each additional minute · 100 minutes included · billed by the second | $159 a month |
| 220 Minute | $269 per month + $1.44 each additional minute · 220 minutes included · billed by the second | $269 a month |
| 2,500 Minute | $2929 per month + $1.19 each additional minute · 2,500 minutes included · billed by the second | $2,929 a month |
| Economy | $44 per month + $1.54 per minute · Per-minute billing · billed by the second | $44 a month |
| 5,000 Minute | $5649 per month + $1.19 each additional minute · 5,000 minutes included · billed by the second | $5,649 a month |
| 500 Minute | $649 per month + $1.34 each additional minute · 500 minutes included · billed by the second | $649 a month |
As specialtyansweringservice.net lists them, read 3 Oct 2026. The maker's own page has the final word.
Getting started
- Visit the Specialty Answering Service website.
- Start the free trial for access to operators and software for two weeks or 200 minutes; no credit card is required.
- Choose a monthly plan, starting with Economy at $44 per month plus $1.54 per minute.
- Set up customized call scripts and call routing, including cold or warm transfers.
- Use the web service or the iPhone or Android app.
- Choose message dispatch by text, email, or both after an operator ends a call.
Verdict
Specialty Answering Service pairs live operators with configurable call handling, apps, and integrations. Compare the monthly plan and per-minute charges with expected call volume before choosing a plan.
Questions
How much does Specialty Answering Service cost?
Pricing starts with Economy at $44 per month plus $1.54 per minute. Other monthly plans range from 100 to 10,000 included minutes, with additional-minute charges that vary by plan.
Is there a free plan or trial?
There is no free plan. The free trial includes access to operators and software for two weeks or 200 minutes, without a credit card.
Which platforms are available?
The service is available on the web and has iPhone and Android apps.
Which integrations are listed?
SAS Flex lists Salesforce, HubSpot, Google Calendar, Zendesk, Zoho, and Zapier. A Custom Action app can send call data to a software endpoint URL using a webhook.
Can the service handle medical calls?
The company describes HIPAA-compliant call handling for medical practices and says it can sign a Business Associate Agreement.
Who makes Specialty Answering Service?
The company says it was founded in 1985 in the Philadelphia suburbs and lists its address in King of Prussia, Pennsylvania.
Facts from Specialty Answering Service's own pages
- Call handling
- Accounts can use customized call scripts and call routing, including cold and warm transfers. · specialtyansweringservice.net, 3 Oct 2026
- Company history
- The company says it was founded in 1985 in the Philadelphia suburbs and lists its address in King of Prussia, Pennsylvania. · specialtyansweringservice.net, 3 Oct 2026
- Custom integration
- The Custom Action app can send call data to a software endpoint URL using a webhook. · support.specialtyansweringservice.net, 3 Oct 2026
- Dispatch
- After an operator ends a call, the system can dispatch the message by text, email, or both. · specialtyansweringservice.net, 3 Oct 2026
- Founded
- 1985 · specialtyansweringservice.net, 28 Sept 2026
- Headquarters
- King of Prussia, Pennsylvania, United States · specialtyansweringservice.net, 28 Sept 2026
- Healthcare
- The company says it can sign a Business Associate Agreement and describes HIPAA compliant call handling for medical practices. · specialtyansweringservice.net, 3 Oct 2026
- Integrations
- SAS Flex lists integrations including Salesforce, HubSpot, Google Calendar, Zendesk, Zoho, and Zapier. · support.specialtyansweringservice.net, 3 Oct 2026
- Mobile app
- The iPhone and Android app supports listening to calls, updating status, running reports, and texting callers. · specialtyansweringservice.net, 3 Oct 2026
- Plan flexibility
- The company says plans are billed monthly, have no long-term contract, and can be changed or canceled at any time. · specialtyansweringservice.net, 3 Oct 2026
- Security
- The company states its call center is SOC 2 certified and PCI and HIPAA compliant, and says portal access is controlled by user privileges. · support.specialtyansweringservice.net, 3 Oct 2026
- Service
- The company provides 24-hour live answering, message taking, and call transfer services for businesses. · specialtyansweringservice.net, 3 Oct 2026
- Support
- The company offers phone, email, social media, and live chat support. · specialtyansweringservice.net, 3 Oct 2026
- Trial terms
- The pricing page says the free trial provides access to operators and software for two weeks or 200 minutes without a credit card. · specialtyansweringservice.net, 3 Oct 2026
Where Specialty Answering Service stands on Freedom251
- Virtual Receptionist Services#21 of 36